Insights > All

Isaac Puno

Safeguarding Trust & Safety’s New Frontiers: Proactive Wellbeing-Informed Practices for AI Safety Annotators
April 4, 2024
How a Leading Card-Issuing Platform Enhanced Accuracy and Financial Crime Compliance to Prevent Losses
March 26, 2024
GenAI 101: How Generative AI is Transforming Customer Service
February 28, 2024
What are Generative Pre-trained Transformers (GPT)?
February 28, 2024
Generative AI 101: A Comprehensive Guide for Businesses
February 28, 2024
Everything You Need to Know About the EU’s New Online Complaints System
February 28, 2024
Safer Stays: Compliance Solutions to Prevent Vacation Rental Fraud
February 20, 2024
Trust Amplified: Creating Safer Spaces with Digital Trust and Safety Partnerships
February 20, 2024
Hosting Services vs Online Platforms Obligations: A DSA Guide
February 7, 2024
The Role of Computer Vision for Smart and Safe Autonomous Driving
January 29, 2024
Leveling Up Compliance: The Tiered DSA Obligations for Intermediary Services
January 26, 2024
Brand Protection’s Role in Fighting Counterfeits
January 26, 2024
From Pilot to Success: Workforce Planning Strategies for Agile Marketplace Compliance
January 26, 2024
Chargeback Fraud: A Comprehensive Guide for Business
January 24, 2024
Accelerating Ahead: 7 Benefits of Outsourcing in the Autonomous Vehicle Industry
January 10, 2024
Top Autonomous Vehicle Challenges and How to Solve Them
January 10, 2024
What is Adverse Media Screening? A Business Handbook
January 10, 2024
FCRM 101: Strategizing Against Business Financial Crimes
January 10, 2024
Achieving 350% E-commerce Revenue Increase While Upholding  Quality Standards
December 20, 2023
Leveraging Data Analytics to Increase AOV in Retail
December 19, 2023
Automated Loan Processing System Boosts Efficiencies and Approval Rates for a Leading Financial Firm
December 19, 2023
Safety First in Autonomous Vehicles: Why Outsourcing Customer Support is the Way Forward
December 18, 2023
The Role of Outsourcing Customer Support in the Automotive Industry
December 18, 2023
Steering Towards Success: Benefits of Outsourcing Back Office Support for Autonomous Driving
December 18, 2023
Changing the Game: The Effects of Toxicity on Player Behavior
December 15, 2023
Do I Need CX Transformation? A Comprehensive Guide
December 15, 2023
How to Outsource Data Entry Services: Prices, Types, and Best Practices
November 19, 2023
HD Mapping: 5 Reasons Autonomous Driving is Moving Forward
November 19, 2023
3 Steps in Selecting a Content Moderation Company
November 9, 2023
Protecting Kids on Social Media Act: Is It Enough to Keep Minors Safe Online?
November 9, 2023
Content Moderation for an Image Generation Model
November 7, 2023
Upselling Conversions for a Leading Multichannel eCommerce Platform
October 30, 2023
CGANs 101: What is a Conditional Generative Adversarial Network?
October 23, 2023
MoneyLion Ramps Up Generative AI-powered Tool for Teammates to Improve CX
October 21, 2023
140% CSAT Improvement for an Online Ticket Exchange and Resale Marketplace
October 19, 2023
The Game of Trust: A Guide to the Future of KYC in Gaming
October 19, 2023
Data Labeling Demystified: How Machine Learning Works
October 19, 2023
Decoding Success: 6 Benefits of Outsourcing Tech Support
October 17, 2023
Five Key B2B Customer Service Benefits for Brands
October 17, 2023
How Customer Support Outsourcing Can Benefit You
October 17, 2023
Steering Safer: 4 Benefits of Outsourcing Risk Assessments in the On-Demand Travel and Transportation Industry
October 4, 2023
Transforming AI Conversations with NLP Annotation
October 3, 2023
Mind Over Metrics: The Crucial Link Between Psychological Wellness and Frontline Performance
September 29, 2023
Digital Brand Protection Service: Safeguard Revenue and Consumer Trust with Tech + Humans
September 28, 2023
Best Practices for Red Teaming Large Language Models (LLMs)
September 28, 2023
The Human-Tech Approach: Preventing Ecommerce Fraud in 2023
September 28, 2023
How to Succeed With User Generated Content Moderation
September 28, 2023
Large Language Models: How to Train and Tune Them
September 28, 2023
Defending the Digital Space:4 Big Benefits of Content Moderation Outsourcing 
September 28, 2023
Decoding the Future of Compliance: Trends and Benefits of Real-Time OFAC/PEP Screening
September 28, 2023
Outsourcing Explained: Key Considerations in Making the Right Decision
September 26, 2023
Crowdsourced Audio and Video Data Collection for a Leading Social Media Company
September 2, 2023
Virtual Assistant Data Collection for a Global Technology Company
September 2, 2023
Beyond Borders: Elevating Customer Experiences with Spanish Support
September 1, 2023
Decoding Success in Healthcare: A Complete Guide to Medical Call Center Services
August 31, 2023
5 Game-Changing Benefits of Outsourcing Lead Generation
August 31, 2023
Riding High: 7 Best Practices in Operating a Cloud Contact Center
August 30, 2023
Power-Up Your People: The Keys to BPO Training Success
August 29, 2023
Chat Moderation: The Key to Safer Online Spaces
August 21, 2023
Optimizing Business Growth: Scaling Efficiently with $1.2 Million Cost Savings
August 16, 2023
5 Key Advantages and Components of HIPAA Compliance-as-a-Service
August 11, 2023
TaskUs Experts Highlight the Importance of Research in Employee Assessment and Business Success
August 11, 2023
Unlocking the Potential of Outsourcing: A Comprehensive Assessment Approach
August 10, 2023
Image Annotation Pricing: Factors to Consider in Choosing the Best Outsourcing Partner
August 9, 2023
AI and Well-being: 8 Ways it’s Revolutionizing Health and Wellness
August 9, 2023
Rising Above Fraud in the Travel Industry
August 9, 2023
Leading Across Borders: Dr. Irene Huang Shares 5 Top Strategies to Efficiently Lead a Global Research Team
August 9, 2023
Power of the People: Crowdsourced Data Collection for Successful AI Development
August 9, 2023
The Top 5 Essentials of Successful Social Media Community Management
August 9, 2023
Prioritizing the Patient Journey: The Importance of Improving Healthcare Customer Experience
July 25, 2023
Work from Home Outsourcing: The Proven Long-Term Cost-Saving Solution
July 19, 2023
Screening for Success: Navigating the Recruitment Process in BPO Companies
July 13, 2023
Unveiling the Armor: Safeguarding Users Through Payment Fraud Detection
July 13, 2023
KYB, KYC, KYT: The Three Pillars of Regulatory Compliance
July 12, 2023
Harnessing Reinforcement Learning to Prevent AI Hallucinations for Generative AI
July 11, 2023
Crowdsourced Data Collection for a Leading Social Media Company
July 11, 2023
HD Mapping for an Autonomous Driving Company
July 11, 2023
Account Takeover Detection: How to Stay One Step Ahead of Fraudsters
July 6, 2023
How LiDAR Annotation Services Power Computer Vision Models
July 6, 2023
Enhancing Compliance and Security: The Need for Crypto Transaction Monitoring Solutions
July 6, 2023
Maximizing Operational Cost Savings and Business Continuity through Geo Transition Solutions
July 6, 2023
TaskUs + Labelbox White Paper: The Guide to Efficient Data Labeling
June 7, 2023
Workforce Management for an Autonomous Driving Company
June 7, 2023
Optimize Outsourcing Outcomes With These BPO Governance Best Practices
June 5, 2023
Customer Service Automation: Setting Up for Seamless Solutions
June 1, 2023
Telehealth Tomorrow: Trends and Predictions on the Future of Telehealth
May 31, 2023
From Brilliant Bots to Better Outcomes: Explore AI in Healthcare Today
May 31, 2023
Understanding Semantic Image Segmentation: The Basics, Processes, Applications
May 30, 2023
Fluent in Success: The Multilingual Call Center Advantage
May 26, 2023
Fraud Prevention Reimagined: Implementing Wellness Interventions to Combat Fraud
May 26, 2023
Fast Track to Driverless: Today’s Trends and the Future of Autonomous Vehicles
May 23, 2023
Wellness Heroes: Championing Workplace Wellness Through Advocacy
May 18, 2023
From Conventional to Exceptional: How Strategic Outsourcing Boosts Brands
May 9, 2023
Wading Through Workforce Woes? Here’s Why There’s a Staff Shortage in Healthcare
May 9, 2023
The Timeless Trick to Turning Up Sales: Telemarketing Outsourcing
May 8, 2023
Customer Success in SaaS: Providing Proactive, Customer-centric Support
May 8, 2023
Why Omnichannel Healthcare is the Key to Healthier Patients and Providers
May 5, 2023
Cracking the Code: Powering Your Business With Outsourcing
May 3, 2023
Introduction to Reinforcement Learning from Human Feedback (RLHF)
April 27, 2023
Fraud Detection: The Key to Safer Spaces
April 21, 2023
Searching for Better Results: A Guide to Search Engine Evaluation
April 19, 2023
Increase Wallet Share with These Three Proven Strategies!
April 7, 2023
AI-s on the Prize: Navigating AI Risk Through Trust + Safety and Risk + Response
April 4, 2023
Buckler Booster: Gamer Protection for a Leading Video Game Developer
April 4, 2023
Data Solutions for Generative AI
March 31, 2023
How to Captivate Customers: Crafting Compelling Customer Experience Strategies
March 31, 2023
Winning Customers’ Hearts: How to Improve Customer Satisfaction in 2023
March 29, 2023
Customer Experience in Banking: Level Up Yours Today
March 28, 2023
Driven by Data: How Artificial Intelligence in Cars is Altering the Automotive Experience
March 28, 2023
The Real P2E Game Changer: Compliance Work and Integrity
March 28, 2023
Trust and Safety for a Music Streaming and Podcasting Platform
March 28, 2023
Increased Cost Savings from Strategic Workforce and Quality Framework for a Retail Technology Developer
March 28, 2023
Labeling the Future: The Significance of Entity Annotation
March 24, 2023
Data Labeling Services for Drones & UAVs
March 22, 2023
From Brick-and-Mortar to Click-and-Mortar: The Reimagined Future of Retail
March 22, 2023
Enhanced Due Diligence: Mitigating Risks and Maintaining Integrity
March 21, 2023
Outsourcing Process Simplified:  The What’s, Why’s, and How’s
March 20, 2023
FinTech Company improves quality of anti-fraud services to 94%
March 17, 2023
The Art of Autonomous Technology: Amplifying Automation Across Industries
March 17, 2023
Decoding EU’s Digital Services Act: The Future of Online Regulation
March 15, 2023
Image Tagging Services: The Key to a Crystal Clear Computer Vision
March 10, 2023
Success in Translation: How Video Transcription Services Elevate Brand Experiences
March 9, 2023
Investing in Patient Care: How Outsourcing Medical Billing Can Benefit Your Business
March 8, 2023
Unleashing the Power of Nearshore Outsourcing for European Businesses
March 3, 2023
From Cash to Mobile: The Disruptive Impact of Money Transfer Apps
March 3, 2023
Rewarding Loyalty: Proven Customer Retention Strategies to Use in 2023
March 3, 2023
From Shopping Carts to Customer Hearts: A Must-Have Guide on eCommerce Customer Service
March 1, 2023
Training Customer Service: How to Create a Culture of Exceptional Service
February 28, 2023
From Complaints to Compliments: How Social Media Customer Service Can Greatly Boost Brand Image
February 28, 2023
Data-Driven Success: How Training Analytics Helps Both Business and Employees
February 27, 2023
Boost Online Sales with Ecommerce Product Categorization
February 24, 2023
Financial Compliance Challenges in 2023 eBook – Challenging the Status Quo 
February 23, 2023
Automated Compliance & eKYC: Total AI Takeover?
February 16, 2023
You’ve Got the Power!: Firing Up Power Skills in the Workplace
February 14, 2023
The Need for Speed: 30% Accelerated Productivity Rate with Proprietary Escalation Management Tool
February 14, 2023
Creating a Ridiculously Refreshing Retail Customer Experience
February 14, 2023
Recession-Proof Your Business: The Importance of Customer Experience
February 8, 2023
Happy Employees = Happy Customers
January 30, 2023
Text Data Labeling, Editing, and Review for an AI Technology Company
January 27, 2023
Elevating Your Employee Engagement: Why Gamification in Business Matters
January 23, 2023
Outsourcing 101: Breaking Down Outsourcing Cost
January 9, 2023
Fixing Financial Woes: A Quick Guide to Outsourcing Financial Services
January 9, 2023
Audio Transcription Services: What It Is and How to Outsource the Process
December 30, 2022
Cutting Down the Complexity of Compliance Outsourcing
December 27, 2022
Onshore Outsourcing: The Advantages of Keeping it Local
December 24, 2022
How to Deal with Change Fatigue in an Organization
December 24, 2022
You and AI: The Rise of Self-Service Customer Service
December 23, 2022
Employee Engagement and Training: ‘What’s In It For Me?’
December 23, 2022
From the Store to More: Elevating Shopping Experience with eCommerce Outsourcing
December 21, 2022
Protecting the Integrity of an Online Marketplace during Rapid Growth
December 16, 2022
Debunking the Five Biggest Myths of Outsourcing Customer Service
December 13, 2022
Does Customer Experience and Journey Really Matter?
December 13, 2022
Redefining Patient, Provider, and Payor Experience with Healthcare BPO
December 9, 2022
Binding Big Data with Bounding Box Annotation
December 8, 2022
Sound Check! Addressing Challenges and Safety in Audio Moderation
December 7, 2022
Care to Curate: Trust + Safety Solutions to Keep Content Creators Safe
December 7, 2022
Ensuring Free and Fair Political Advertising with Trust and Safety Ad Review Practices
December 5, 2022
Empowering Community-Driven Marketplaces with Advanced Trust and Safety Solutions
December 5, 2022
Top Omnichannel Retail Strategies for Today’s Tenacious Shopper
December 2, 2022
CX Summit Recap: Addressing Financial Fraud and Bad Actors
December 2, 2022
Back Office Support: Prioritizing the Power of Partnership
December 1, 2022
5 Pro Tips for Getting the Most From Your Outsourcing Partnerships
November 29, 2022
Before You Outsource: Know The Data Annotation Outsourcing Pros and Cons
November 26, 2022
VR Data Collection for a Global Technology Company
November 23, 2022
Outsourcing 101: Scaling The Business with TaskUs
November 23, 2022
Back to the Drawing Board:
6 Major Financial Services Challenges to Prioritize in a Post-Pandemic World
November 22, 2022
Empowering Computer Vision: A Guide to Image Labeling Services
November 15, 2022
An Elevated Approach to Ensure Workplace Wellness
November 14, 2022
,
Selecting and Managing Your Customer Service Outsourcing Partner: How Crucial Is It?
November 2, 2022
Outsourcing 101: In-House vs Outsourcing and Cost Concerns
October 31, 2022
Trouble in Transit: Traversing the Travel Industry Today
October 28, 2022
Data Tagging Companies: Why They’re Increasing In Demand
October 28, 2022
Employee Matters: The Impact of Training To Employee Retention
October 27, 2022
Mark as Important: Outsourcing Email Support for Better Customer Service
October 22, 2022
Business Process Outsourcing (BPO) Philippines: A Promising Future?
October 21, 2022
Fraud Prevention and Transaction Monitoring for A Cryptocurrency Exchange
October 20, 2022
Strengthening the Internet’s First Responders through Measurements: Applying Psychometrics in Trust + Safety
October 17, 2022
Rethinking Risk Management: Conquering Financial Compliance Challenges
October 17, 2022
For The Love of CX: How To Capture Emotionally Connected Customers
October 14, 2022
Risk + Response: Safeguarding the “Health” in Healthcare
October 14, 2022
Before You File: Key Components to a Well-Prepared Suspicious Activity Report (SAR)
October 14, 2022
The Deal With the Online Dating Industry: A Date with Destiny
October 13, 2022
Community Forum 101: Basics, Benefits, and Brilliant Strategies
October 3, 2022
How Asynchronous Messaging Drives High Customer Satisfaction Across Industries
October 3, 2022
All You Need To Know About Chat Support
October 3, 2022
Video Data Collection for Machine Learning—A Guide
September 29, 2022
Companies Should Know the Advantages of Outsourcing. Here’s Why.
September 29, 2022
Protecting Innocence: Strengthening Online Safety For Underage Users
September 28, 2022
The Rapid Growth of BPO Industry in India
September 28, 2022
Call Center Outsourcing: The Buzz, Basics, and Benefits
September 27, 2022
The Crippling Plague Haunting Healthcare Data Security
September 12, 2022
The Criticality of Effective Identify Verification (KYC) Models for Gaming Platforms
September 7, 2022
An Introduction to Machine Learning Training Data
September 5, 2022
When Worlds Collide: Industries Converging in the Metaverse
September 5, 2022
Optimizer: A Risk-free Route to Achieve Cost Savings in This Recession
August 25, 2022
Know Your Business (KYB): A Knotty Compliance Challenge
August 16, 2022
The New Hire Experience: Bringing Customer Journey to Life during Onboarding
August 15, 2022
The Benefits of Outsourcing:
A Conversation With a First-Time Outsourcer
August 11, 2022
Leadership Wellness: Valuing Well-Being to Improve Business Outcomes
August 10, 2022
Regulations to protect minors online to be introduced in the European Union
August 5, 2022
Guide to Audio Annotation Services for Machine Learning
August 5, 2022
Risk Management: Working with the Experts
August 2, 2022
Onboarding: Making the Perfect Mix
July 25, 2022
Mischief Managed: Mitigating Metaverse Fraud
July 20, 2022
Offshore Outsourcing: 3 Keys to Success
July 19, 2022
Data Labeling Solutions for Better-Performing Autonomous Driving
July 13, 2022
On-demand Crowd Image and Video Data Collection
July 13, 2022
A Handy Guide to Text Annotation Services for Machine Learning
July 12, 2022
I Game Therefore I Am
July 2, 2022
​​Guide to Crowdsourcing Data Labeling
July 1, 2022
Engineering Serendipity: Jumpstarting Your Journey to the Metaverse
June 24, 2022
Above Speed and Beyond Quality: Developing Proactive Solutions for Game Launches and High Customer Volume
June 21, 2022
Trusted Guardians of the Web: Policy, Workflow, and Training Design for Content Moderation
June 21, 2022
Safeguarding End-to-End Player Experience through Robust Content Moderation
June 21, 2022
Real-Time Data Visualization for an Autonomous Driving Company
June 15, 2022
The Impact of Review Bombing on Businesses and Platforms
June 9, 2022
Climate Change Denialism: How It Spreads and How We Can Stop It
June 8, 2022
An Introduction to AI Training Data
June 8, 2022
Electric Vehicles: An Electrifying Revolution
June 8, 2022
Retail in the Metaverse: Should Brands Invest Today?
June 8, 2022
The Surging Struggle between Scams and Security
June 6, 2022
A Quick Guide to Data Collection Outsourcing
May 26, 2022
Work-Life Satisfaction and a People-First Culture
May 23, 2022
Data Labeling for the FinTech Industry: Streamlining Fraud Detection & Compliance
May 11, 2022
AI in Healthcare: Data Labeling for the HealthTech Industry
May 11, 2022
Data Labeling Services for Retail & eCommerce
May 11, 2022
Implementing Effective AI: Data Labeling for the Tech Industry
May 11, 2022
AI-Powered Personalization for the Media and Entertainment Industry
May 11, 2022
Data Labeling for the Travel Industry: Driving Smarter and Safer Automated Decisions
May 11, 2022
Continuous Machine Learning: Why is it important?
May 5, 2022
Craving for Better CX in Online Food Delivery Services? Have a Bite of AI
April 25, 2022
How TaskUs Puts Employee Wellness & Resiliency First
April 22, 2022
Customer Care: Beyond Customer Service
April 20, 2022
Data Collection Services: A How-To Guide
April 8, 2022
Refining Community Policy to Ensure Excellent Content Moderation on Social Media Platforms
March 23, 2022
Digital Retail Experience: What Do Your Customers Want in 2022?
March 15, 2022
A Complete Guide to Outsourcing Video Data Annotation
March 11, 2022
Advancing Security Policy for Safer Dating App Experiences
February 14, 2022
Addressing the Rise of Fake Reviews in Online Marketplaces
February 8, 2022
How to Collect Chatbot Training Data for Better CX
February 8, 2022
Minor Safety on the Internet: Creating Safe Online Spaces for Young Users
January 27, 2022
Prioritizing Employee Wellness and Resiliency in Content Moderation Practices
January 25, 2022
Image Annotation Outsourcing: A Step-by-Step Guide
January 4, 2022
Video Annotation for a Social Media Company
December 22, 2021
4 CX Transformation Trends Driving the FinTech Industry in 2022 and Beyond
December 21, 2021
Examining the French Anti-Separatism Law and Its Regulatory and Operational Implications for Online Platforms
November 19, 2021
3 Tech Trends Shaping the Future of Digital Healthcare in 2022 and Beyond
November 18, 2021
How to Collect Audio Data for Automatic Speech Recognition
November 13, 2021
Make the Fun Last Longer: The Ultimate Player Experience is Keeping Your Customers in the Game
November 10, 2021
Menu Transcription For a Food Delivery Company
November 8, 2021
Real-time Image Annotation for a Retail Tech Developer
November 8, 2021
Overcome Outsourcing Cost Limitations: The Competitive Advantage of Quality Over Price
November 7, 2021
Maximizing Customer Experience Satisfaction Through Actionable Insights and Frontline Enablement
November 4, 2021
Scaling from Zero: Eliminating Workflow Gaps with a Comprehensive Learning Experience Strategy
November 1, 2021
NFT as a Service: Revolutionizing the Digital World as We Know It
October 29, 2021
Text and Image Classification for a Social Media Company
October 27, 2021
Audio Training Data for a Global Technology Company
October 27, 2021
Online Self-Harm in the Pandemic
October 12, 2021
Hate Speech EU Regulations
October 12, 2021
Changing the Game: AI’s Profound Influence on Digital Commerce
October 11, 2021
,
What is Image Annotation? Types, Benefits, Best Practices
October 7, 2021
Data Tagging for an Autonomous Vehicle Company
September 27, 2021
How to Select a Data Labeling Company
September 24, 2021
Data Labeling Best Practices for Search Relevance
September 24, 2021
You and Us: Our Story So Far
September 17, 2021
Human-in-the-Loop Machine Learning: How Humans Keep AI Models in Check
September 2, 2021
Navigating New Heights: How Great Customer Experience Scales Operations, Increases Sales, and Improves CSAT
August 26, 2021
The Essential Component of a New Product is a Well-defined Customer Experience Strategy
August 12, 2021
Operational Excellence Strategy: Transforming an Underperforming Outbound Sales to Increase Performance
July 29, 2021
Revolutionizing Healthcare: Delivering a Competitive Advantage by Modernizing Data Validation
July 15, 2021
Driving CX in On-Demand Food Delivery: Maximizing Teammate Value Through Automation Technology
July 1, 2021
Consumer Behavior in the Post-COVID 19 Era
June 11, 2021
The Cybersecurity Risk of Electric Vehicles
June 11, 2021
Will Artificial Intelligence in Healthcare Stay Post-Pandemic?
June 11, 2021
Is Social Audio The New Way To Connect?
June 11, 2021
Why Customer Support for Cybersecurity is a Game Changer in the Digital Era
June 11, 2021
The Impact of Augmented and Virtual Reality in Digital Customer Experience
June 4, 2021
Trust and Safety: Making Online Marketplaces Safer
June 4, 2021
It’s More than AI: The Rise of Human-Assisted Data Labeling
June 4, 2021
The Challenge of Moderating Audio-First Platforms
May 28, 2021
Live Streaming and Content Moderation: Why Are They Inseparable?
May 8, 2021
Have No Fear, Bots are Here: RPA Solutions to Boost Business Quality and Efficiency
May 8, 2021
Battling Fraud and Money Laundering: Why FinTech Companies Should Partner with Us
May 8, 2021
Direct-to-Consumer: Disruption in the Retail Space
May 8, 2021
Eat Up: Food Delivery’s Growing Appetite for Mergers and Acquisitions
May 8, 2021
Omnichannel Customer Service: Designing a Cohesive User Experience at Every Touchpoint
April 9, 2021
Online Violence Against Women: From Bad to Worse
April 9, 2021
Buy Now, Pay Later: The Future of Customer Financing
April 9, 2021
Boosting Brand ‘Immunity’ for Travel and Hospitality in the New Normal
April 9, 2021
Digital Transformation: A Strategic Priority for a Future-proof Organization
April 9, 2021
The Consumer Electronics Industry Revolution: What To Expect In 2021
March 5, 2021
Esports, Betting, and Fraud
March 5, 2021
Conscious Consumerism—It’s a Thing!
March 5, 2021
On-demand Delivery Services in the New Normal
March 5, 2021
The Internet of Medical Things (IoMT) and How It Transforms the Healthcare Space
March 5, 2021
Best Practices for Content Moderation, Employee Psychological Health and the Critical Role of Evidence-Based Resiliency Programming
March 1, 2021
Travel, Transportation, and Hospitality: Key Developments Shaping Their Future
February 5, 2021
Fulfillment Emerges as a Competitive Differentiator
February 5, 2021
Breaking the Bank: Cryptocurrency Builds Buzz this 2021. Here’s Why!
February 5, 2021
The SaaS Industry in 2021
February 5, 2021
The Rise of Social Gaming and Its Monumental Impact
February 5, 2021
Improving Customer Experience in Travel and Hospitality: A Vital Voyage for Brands
January 14, 2021
Become a Customer Magnet With Proactive Customer Service
June 24, 2020
Swipe Right: How Dating Apps Can Show Customers Love through a Great CX
February 14, 2020
The Suite Life: Solving Seasonal Scaling Issues And Increasing CSAT
October 15, 2019
Facilitating a Global CX Transformation with One Vision. One Voice, and One Consistent CX
October 15, 2019
Unpacking the Need for Customer Personalization: Q&A with Phillip Akhzar, Founder of Arka
September 26, 2019
Driving Customer Satisfaction During Peak Delivery Hours
September 6, 2019
All Hail: The Customer is King and Deserves a World Class Experience
September 4, 2019
The Most Coveted Title in Gaming is Not What You Think
August 7, 2019
Listen, Learn, Lead: How to Implement Effective Voice of Customer Programs
July 2, 2019
5 Big Takeaways from CX Summit NYC
May 23, 2019
The 3 Biggest Challenges for Smart Home Technology
May 8, 2019
How to Use Chat Support to Scale CX Operations, Increase Sales, and Improve CSAT
February 5, 2019
Game On: Increasing Resolution Rates for the Ultimate Player Experience
September 25, 2018
Transforming an Underperforming Outbound Sales Organization to Increase Productivity, Pitch Rates, and Performance
August 16, 2018
How To Transform An Underperforming Sales Organization
August 16, 2018
The Essential Component of a New Product Launch is a Well-defined CX Strategy
August 8, 2018
1 of The Biggest Challenges For IoT Companies
June 7, 2018
Recruiting One-Stop-Shop “Gurus”
March 29, 2018
Delivering CSAT-Topping Omnichannel Support
March 22, 2018
Delivering a Competitive Advantage by Modernizing Data Validation
March 20, 2018
Maximizing Teammate Value Through Automation
March 16, 2018
Cultural Alignment for Integrated 24/7 Global Support
March 15, 2018
Keyword-based or Natural Language Processing Chatbots: What Does it All Mean?
January 31, 2018
Why Excellent Customer Support Leads to Hypergrowth
September 14, 2017

Isaac Puno