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Online Self-Harm in the Pandemic
October 12, 2021
Hate Speech EU Regulations
October 12, 2021
Changing the Game: AI’s Profound Influence on Digital Commerce
October 11, 2021
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Types of Image Annotation Services and How To Use Them to Train Computer Vision Models
October 7, 2021
Advancing Data Labeling for Computer Vision
September 27, 2021
How to Select a Data Labeling Company
September 24, 2021
Data Labeling Best Practices for Search Relevance
September 24, 2021
You and Us: Our Story So Far
September 17, 2021
Human-in-the-Loop Machine Learning: How Humans Keep AI Models in Check
September 2, 2021
Consumer Behavior in the Post-COVID 19 Era
June 11, 2021
The Cybersecurity Risk of Electric Vehicles
June 11, 2021
Will Artificial Intelligence in Healthcare Stay Post-Pandemic?
June 11, 2021
Why Customer Support for Cybersecurity is a Game Changer in the Digital Era
June 11, 2021
Is Social Audio The New Way To Connect?
June 11, 2021
The Impact of Augmented and Virtual Reality in Digital Customer Experience
June 4, 2021
Trust and Safety: Making Online Marketplaces Safer
June 4, 2021
It’s More than AI: The Rise of Human-Assisted Data Labeling
June 4, 2021
The Challenge of Moderating Audio-First Platforms
May 28, 2021
Live Streaming and Content Moderation: Why Are They Inseparable?
May 8, 2021
Have No Fear, Bots are Here: RPA Solutions to Boost Business Quality and Efficiency
May 8, 2021
Battling Fraud and Money Laundering: Why FinTech Companies Should Partner with Us
May 8, 2021
Direct-to-Consumers: Disruption in the Retail Space
May 8, 2021
Eat Up: Food Delivery’s Growing Appetite for Mergers and Acquisitions
May 8, 2021
Online Violence Against Women: From Bad to Worse
April 9, 2021
Buy Now, Pay Later: The Future of Customer Financing
April 9, 2021
Boosting Brand ‘Immunity’ for Travel and Hospitality in the New Normal
April 9, 2021
The Evolution of Omnichannel: Designing a Cohesive User Experience at Every Touchpoint
April 9, 2021
Digital Transformation: A Strategic Priority for a Future-proof Organization
April 9, 2021
The Consumer Electronics Industry Revolution: What To Expect In 2021
March 5, 2021
Esports, Betting, and Fraud
March 5, 2021
Conscious Consumerism—It’s a Thing!
March 5, 2021
On-demand Delivery Services in the New Normal
March 5, 2021
The Internet of Medical Things (IoMT) and How It Transforms the Healthcare Space
March 5, 2021
Best Practices for Content Moderation, Employee Psychological Health and the Critical Role of Evidence-Based Resiliency Programming
March 1, 2021
Travel, Transportation, and Hospitality: Key Developments Shaping Their Future
February 5, 2021
Fulfillment Emerges as a Competitive Differentiator
February 5, 2021
Breaking the Bank: Cryptocurrency Builds Buzz this 2021. Here’s Why!
February 5, 2021
The SaaS Industry in 2021
February 5, 2021
The Rise of Social Gaming and Its Monumental Impact
February 5, 2021
CX Best Practice in Travel and Hospitality
January 14, 2021
TaskUs + Zendesk Case Study: Proactive Customer Support
June 24, 2020
Swipe Right: How Dating Apps Can Show Customers Love through a Great CX
February 14, 2020
3 CX Trends Driving the Insurtech Industry
January 7, 2020
The Suite Life: Solving Seasonal Scaling Issues And Increasing CSAT
October 15, 2019
Facilitating a Global CX Transformation with One Vision. One Voice, and One Consistent CX
October 15, 2019
Unpacking the Need for Customer Personalization: Q&A with Phillip Akhzar, Founder of Arka
September 26, 2019
3 Tech Trends Shaping the Future of Digital Health in 2020 and Beyond
September 18, 2019
Driving Customer Satisfaction During Peak Delivery Hours
September 6, 2019
All Hail: The Customer is King and Deserves a World Class Experience
September 4, 2019
The Most Coveted Title in Gaming is Not What You Think
August 7, 2019
Implementing VoC Customer Experience Programs
July 2, 2019
5 Big Takeaways from CX Summit NYC
May 23, 2019
The 3 Biggest Challenges for Smart Home Technology
May 8, 2019
How to Use Chat Support to Scale CX Operations, Increase Sales, and Improve CSAT
February 5, 2019
Game On: Increasing Resolution Rates for the Ultimate Player Experience
September 25, 2018
How To Transform An Underperforming Sales Organization
August 16, 2018
Transforming an Underperforming Outbound Sales Organization to Increase Productivity, Pitch Rates, and Performance
August 16, 2018
The Essential Component of a New Product Launch is a Well-defined CX Strategy
August 8, 2018
1 of The Biggest Challenges For IoT Companies
June 7, 2018
Recruiting One-Stop-Shop “Gurus”
March 29, 2018
Delivering CSAT-Topping Omnichannel Support
March 22, 2018
Delivering a Competitive Advantage by Modernizing Data Validation
March 20, 2018
Maximizing Teammate Value Through Automation
March 16, 2018
Cultural Alignment for Integrated 24/7 Global Support
March 15, 2018
Keyword-based or Natural Language Processing Chatbots: What Does it All Mean?
January 31, 2018
A Story on the Road to Hyper-Growth
September 14, 2017