A UK-based buy now, pay later (BNPL) app only had 29 days to close 2,500 backlogged cases to comply with impending Regulation E and Regulation Z guidelines.
To meet the deadline, avoid hefty fines and avoid scrutiny, the company partnered with TaskUs to accelerate KYC checks, chargeback processing and fraud investigations.
In this case study, you’ll see:
- How we handled backlog and new cases simultaneously
- The step-by-step plan that wrapped up work 7–8 days early
- How a compliance-first approach boosted customer satisfaction
