This Policy explains TaskUs practices when We process your “Personal Data,” By submitting your personal data to TaskUs, you acknowledge that you have read and understood this Policy and agree to the use of your Personal Data as set out here. “Personal Data” which is information that relates to an identified or identifiable individual. To “process” or “processing” means any use of personal data including, transferring, collecting, recording, storing, using, analyzing, combining, disclosing or deleting it.
This Policy may be updated periodically. If we plan to make any material changes to the way we handle Personal Data as described here, we will notify you by posting an updated version of this privacy statement on TaskUs website.
TaskUs may collect and process different types of Personal Data in the course of operating our business, engaging personnel and providing our services. Such personal data may include, without limitation:
We collect some Personal Data when you use Our Website or when you communicate directly with us, including when you:
Through these interactions, you may provide Us with the following categories of Personal Data:
You may choose not to provide Personal Information or withdraw any consent you have provided to our processing of your information at any time, although it may affect our ability to provide you with relevant information or services.
We also collect some Personal Data from other sources, such as our affiliates, subsidiaries, or other third parties, directly or through technology such as cookies.
Personal Information we receive from Third Parties may include the following categories of Personal Information:
In order to offer you a more consistent and personalized experience in your interactions with TaskUs, information collected from one source may be combined with information TaskUs obtains through other sources. This may include information that allows us to identify you across multiple devices through which you access our website. We may also supplement the information we collect with information obtained from other parties, including our business partners and other third parties.
When you visit our website, we may utilize cookies or similar technologies to automatically receive the following categories of information:
This information is also used to operate, maintain, and manage our website. For example, we may calculate the average number of site visitors who visit a particular webpage on our website.
Improve Customer Service
Processing is necessary for the purpose of legitimate interest pursued by TaskUs. The information you provide helps us deliver the services you have requested and to respond to your customer service requests.
Processing is necessary for the performance of a contract between you and TaskUs. We may use the information you provide to process your payments. We do not share this information with outside parties except to the extent necessary to provide the service or complete payment.
Communicate With You
Processing is necessary for the purpose of legitimate interest pursued by TaskUs, if you have opted-in, we may use your Personal Information to communicate with you about TaskUs services and offerings, including company news, updates, related offerings or service information. To update your preferences or to opt-out of receiving certain communications, please see How to Access and Control Your Personal Information below.
Recruitment and Hiring
Processing is necessary for the purpose of legitimate interest pursued by TaskUs. We may collect applicant’s personal information for recruitment purposes to ensure that TaskUs recruits the right candidate for a specific or future role. For this purpose, TaskUs provides additional privacy notices prior to collection of personal information.
Protect Security of our Website and to Prevent Fraud
Processing is necessary for the purpose of legitimate interest pursued by TaskUs. We may use the information you provide to protect the security and integrity of our Site, business(es) and services, and to prevent fraud and other prohibited or illegal activity.
Enforce our Conditional Sales
Processing is necessary for the purpose of legitimate interest pursued by TaskUs. We may use the information you provide to enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you.
For Other Disclosure Purposes
Processing is necessary for the purpose of legitimate interest pursued by TaskUs. We may use your Personal Information for other reasons, as disclosed to you at the point of collection.
We may aggregate or de-identify any information collected about you through your interactions with TaskUs or the Website, and we may use that aggregated or de-identified information for any purpose.
We may disclose Personal Data to affiliates, business partners and advertisers to perform services on our behalf, to complete the transaction of a service you have authorised, or to provide information you have requested.
We may disclose your Personal Information with certain parties in order to achieve our own business purposes. These receiving parties and occasions may include:
Where required by law. We may share your Personal Data with law enforcement agencies, courts, other government authorities or other third parties where we believe necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
In the context of a transaction. We may share your Personal Data with potential transaction partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell or transfer all or a portion of our assets or business.
The following categories of your Personal Data (as defined above) may be shared with these parties:
We use certain physical, administrative and electronic safeguards to protect the security, confidentiality and integrity of Personal Information. While no method of data transmission or storage is 100% secure, and we cannot guarantee that our network or systems will never be compromised, we take reasonable measures to protect your Personal Information against loss, destruction, alteration, or unauthorised access or disclosure.
If you are a resident of the European Economic Area (EEA), and your personal data is transferred outside of the EEA, we will:
We retain Personal Information for as long as it is necessary to provide the services you have requested and for other legal compliance or essential business purposes such enforcing our contracts, maintaining the security of our services, business(es) and website, enforcing our legal rights, or dispute resolution.
You have choices about how to manage your Personal Information and what types of communications you receive from us. Please note that we may have a legal obligation to preserve certain data and that we may need to request information from you in order to confirm your identity. This is to ensure that we can locate relevant data and that your Personal Information is not disclosed to a person who does not have a right to receive it. Except where not permissible under local law, you may be required to pay a fee for the administrative cost of providing you with a copy of your data.
Marketing Communications: You may choose to opt-out of receiving certain email communications from us by using the unsubscribe link email communication you receive from us, visiting the applicable email preference centre, or by contacting us directly.
EU Site Visitors and Customers:
European Privacy Rights: If you reside in the European Economic Area, you may have the right to exercise certain privacy rights available to you under applicable laws. We will process your request in accordance with applicable data protection laws. We may need to retain certain information for record-keeping purposes or to complete transactions that you began prior to requesting any deletion.
Please note that we may have legal or other obligations to preserve certain data which could prevent us from deleting certain data.
California Site Visitors and Customers: In accordance with the requirements of the California Consumer Privacy Act, you may have certain rights in relation to your Personal Information.
Your California Privacy Rights: If you are a resident of the State of California, this Privacy Statement is supplemented by our California Privacy Rights Statement which explains your California privacy rights and how you can exercise these rights.
How to Exercise Your Rights
Please identify yourself and specify your request. If you have an existing account with TaskUs, we will use your account information to verify your identity. If not, we will ask you to provide additional verification information. What we request will depend on the nature of your request, how sensitive the information is, and how harmful unauthorized disclosure or deletion would be.
We use commercially reasonable efforts to delete your personal data as required but retain records necessary to comply with a governmental authority or applicable federal, state, or local law. Where legally permitted, we may decline to process requests, including requests that are unreasonably repetitive or systematic, require disproportionate technical effort, or jeopardize the privacy of others.Privacy Principles
Where TaskUs collects personal information directly from you, it will be provided in clear and conspicuous language when individuals are first asked to provide personal information to TaskUs, or as soon as practicable thereafter, and in any event before TaskUs uses or discloses the information for a purpose other than that for which it was originally collected.
TaskUs will offer You the opportunity to choose (opt in/opt-out) whether your Personal Information is (a) to be disclosed to a non-processor third party, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by You.
For Sensitive Personal Information, TaskUs will give you the opportunity to affirmatively and explicitly consent (0pt-in) to the disclosure of the information to a non- processor third party or the use of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by you. TaskUs will provide you with reasonable mechanisms to exercise their choices. You can modify your information at any time by request, or ask that your information be deleted. You can also request and select to have your information used in a limited way.
Data Integrity and Purpose Limitation
TaskUs will use personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by You. TaskUs will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.
Recourse, Enforcement and Liability
TaskUs Privacy Office
1650 Independence Drive Suite 100
New Braunfels, Texas 78132
Accountability for Onward Transfer
TaskUs will obtain assurances from third parties that they will safeguard Personal Information consistently with this Policy. Examples of appropriate assurances that may be provided by third parties include: a contract obligating the third party to provide at least the same level of protection as is required by Regulation (EU) 2016/679 the General Data Protection Regulation “GDPR”, or being subject to another European Commission adequacy finding (e.g., companies located in Canada). Where TaskUs have knowledge that a Processor is using or disclosing Personal Information in a manner contrary to this Policy, TaskUs will take reasonable steps to prevent or stop the use or disclosure.
Attention: TaskUs Privacy Office,
1650 Independence Drive Suite 100,