Read our client stories to see how we deliver

Trust & Safety

Secure your platform
Safeguard your users

Backed by scientific expertise, ethical care for teams and proven operational excellence, we help platforms protect users, meet compliance and build lasting resilience.
TaskUs company employees
Employee for retail and ecommerce outsourcing services
How we help

Performance that drives protection

Our end-to-end approach to Trust & Safety integrates specialized moderation expertise, purpose-built digital solutions and evidence-based psychological frontline support — delivering both performance and protection for social networks, AI builders, dating apps, gaming platforms, community forums, streaming services and more.
TRUST & SAFETY SERVICES

Trusted and tested partner to market leaders

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Protecting users and communities

Shielding users and supporting safety across formats, we remove harmful content while preserving positive engagement — creating safer digital spaces so communities thrive.
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Securing GenAI systems

Through human-in-the-loop enforcement, we power AI systems to deliver accurate outputs and avoid egregious content, ensuring models remain safe, ethical and aligned with user expectations.
security

Preserving platform integrity

Helping marketplaces protect users, content and revenue streams, we reduce platform risk by verifying identities, moderating listings and ads, tackling fraud and scams.
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Accelerating safety with advanced tech

We combine AI, human expertise, proprietary digital protection systems and deepfake detection tools to drive faster moderation, empower teams and defend against synthetic threats.
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Ensuring moderator well-being

Our in-house teams of clinicians, researchers and certified mental health professionals design and execute programs proven to improve well-being and performance metrics while significantly reducing attrition.
policy

Managing complex digital policy

Through intelligence-driven insights, regulatory consulting and risk assessments, we help platforms get ahead of evolving policies, mitigate threats and stay compliant.
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Analyst Report

A consistent
Trust & Safety Leader

Recognized as a “Leader” in Everest Group’s Trust and Safety Services PEAK Matrix Assessment for three consecutive years, we’re distinguished by our vision, strategy and consistent delivery of value.

Technology

      Report

      TaskUs 2024 Trust & Safety Annual Report

      To track their results, our practice leaders have put together a review that contains valuable insights into industry trends, team impact and T&S initiatives over the past year.
      Proven Excellence

      Our results

      Raising AI image generation model’s accuracy to 99%
      Case Study
      Raising AI image generation model’s accuracy to 99%
      Specialized moderation boosts efficiency, quality and policy compliance of AI prompts and outputs.
      Reducing frontline attrition by 65%
      Case Study
      Reducing frontline attrition by 65%
      How science-based wellness programs improve CX team resiliency, satisfaction and retention.
      How to keep young users safe in the digital world
      Insights
      How to keep young users safe in the digital world
      Teen slang evolves fast. Safety requires a deeper understanding of language where AI falls short.

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      Team Members

      Meet the experts

      Paul Solomon VP, Client Services

      Rachel Lutz-Guevara

      Division Vice President,
      Trust & Safety
      Rachel is a licensed mental health professional, leading global Trust & Safety operations, innovation and employee psychological health.
      Bailey Boyd DVP, Business Development and Strategic Growth

      Siva Raghava

      Sr. Director,
      Trust & Safety
      Siva has led Trust & Safety efforts across policy, product, tech and outsourcing for moderation and marketplace risk.
      Paul Solomon VP, Client Services

      Irene Huang, PhD.

      Sr. Director,
      Wellness & Resiliency
      Irene is a clinical psychology research scientist, overseeing TaskUs' global wellness service delivery, program development and behavioral health research.
      Paul Solomon VP, Client Services

      Andrea Ran

      Product Director,
      Trust & Safety
      Andrea leads product strategy, tech partnerships and third-party services, driving innovation with wellness and AI-powered solutions.