• trust and safety

    Trust + Safety

    Securing Your Content
    Protecting the well-being of our frontline moderators, as they protect our online spaces with rigor and empathy.

Trust + Safety

All Online Users are Vulnerable to Bad Actors and Egregious Content

Platforms and businesses are increasingly exposed to a number of serious trust and safety risks. A robust moderation system powered by a vigilant workforce is the only solution to protecting users everywhere.

At TaskUs, we understand the growing need for Trust + Safety services–which is why we are committed to creating the most secure online environment possible, while still allowing users to express themselves safely and with digital civility.

Trust + Safety Services

Different. Diverse. That’s Us.

TaskUs truly understands multicultural, multi-geographic platforms.

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We do it ALL.

Today, we partner with large social networks, dating apps, gaming and community platforms, live video and audio streaming services, and AI annotation platforms – helping to keep their platforms safe and secure.

We keep you safe.

Through our global Trust & Safety centers, we work across a wide range of policy areas and content types.

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Community Safety
Human experts providing quality moderation for social, gaming, dating, live-streaming, and marketplaces

Creating safer and more trustworthy experiences by identifying and removing potentially harmful and graphic content.

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Business Integrity
Evaluation of complex brand and advertising components to ensure compliance, placement, and accuracy

Ensure brand integrity and address coordinated harmful behavior across ads, brand, and political content.

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Content Curation
Review, research, and analyze data for accuracy, relevance, and product quality

Ground truth validation that drives product quality across travel, commerce, gaming, and retail.

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Content Detection
Toxic content detection across text, images, URLs and video

A powerful, scalable automated content moderation solution with custom integrations via Rest API

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Content Flagging Tool
A fully-secured tool integration with content flagging capabilities

A customizable moderation tool that supports decision-making, queueing, dashboard insights, and analytics for AI/ML training.

Major Contender in Everest Group’s PEAK Matrix (R) for Trust and Safety – Content Moderation Provider
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6,000+

Global TMs dedicated to T+S

A robust trust and safety policy, regularly fine-tuned to reflect global trends and events, remains instrumental in keeping online platforms free from malicious content.

Abhijnan Dasgupta, Practice Director, Everest Group

60+

LOB’s supported across multiple verticals

19 global sites

24x7x365 T+S coverage, a global freelancing platform

30+

languages supported

50%

Reduction in attrition for Content Moderations Programs
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What Sets Us Apart

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    Frontline- and People-First

    We prioritize our own moderators’ well-being. Our clinician-led, evidence-based wellness program, and world-class benefits build resiliency and overall happiness, leading to an industry-high eNPS score of 70.

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    Data-Centric Approach + Human Judgment

    TaskUs is distinguished by our dedicated in-house content moderation behavioral research team, bolstering our deep expertise and allowing us to moderate up to 1.2 billion pieces of content a year.

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    Dedicated Practice and Investments

    6000+ dedicated moderation Teammates are supported by a team of T&S industry experts, allowing us to take operational learnings and turn them in to real-time insights for our clients across social, streaming, dating, gaming and marketplace platforms

    Prioritizing People-First

    At TaskUs, we prioritize workplace wellness and employee mental health like no other company does. We created the Resiliency Studio, a comprehensive, global psychological health and safety program for our Teammates – guided by evidence-based psychology practices and grounded in neuroscience.

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    Phil Tomlinson

    VP of Trust + Safety

    To successfully operate a scaled content moderation business you need specialized infrastructure, deep domain expertise, and a relentless focus on wellbeing. By adopting a “Centre of Excellence” approach, TaskUs has assembled a team of policy, technology, and mental health specialists to address our clients’ complex Trust & Safety needs.

    We are setting standards for Trust + Safety.
    Interested in working with Us?