Trust + Safety

Securing Your Content

Protecting the well-being of our frontline moderators, as they protect our online spaces with diligence and empathy.

TaskUs: A Leader and Star Performer

We are a “Leader” and “Star Performer” on Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2023.

This recognition reflects our Market Impact, Vision & Capability, Positive Client References and Investments in our Hybrid solution of “Humans + AI” to detect and remove harmful content.
Download the full report here

  • I am thrilled to see our ascent to Leader and Star Performer. We started this business less than 15 years ago and our inclusion as Leader among a small handful of impressive names is humbling. To be further awarded the Star Performer demonstrates the trust and growth we’ve earned from clients as we invest in the best technology and people to protect their platforms.

    – Bryce Maddock, Co-Founder & CEO

  • We are grateful to Everest Group for their acknowledgment of our leadership in the Trust and Safety space. We will continue to pioneer programs and services that deliver real value to our clients, and we will double down on our commitment to protect our teammates as we advance our mission to ensure a safer online world.

    – Phil Tomlinson, Global Lead of Trust & Safety
    Trust + Safety

    All Online Users are Vulnerable to Bad Actors and Egregious Content

    Platforms and businesses are increasingly exposed to a number of serious trust and safety risks. A robust moderation system powered by a vigilant workforce is the only solution to protecting users everywhere.

    At TaskUs, we understand the growing need for Trust + Safety services–which is why we are committed to creating the most secure online environment possible, while still allowing users to express themselves safely and with digital civility.

    Different. Diverse. That’s Us.

    TaskUs truly understands multicultural, multi-geographic platforms.

    7,000+

    Global TMs dedicated to T+S

    A Trusted and Tested Partner

    Today, we partner with large social networks, dating apps, gaming and community platforms, live video and audio streaming services, and AI annotation platforms – helping to keep their platforms safe and secure.

    100+

    Trust+Safety LOB’s supported

    28 sites in 13 countries

    24x7x365 coverage through a global freelancing platform

    30+

    Languages supported

    50%

    Reduction in attrition for Content Moderation Programs
    Learn More

    Trust + Safety
    We Protect Your Brand and Community

    Through our global Trust & Safety centers, we work across a wide range of policy areas and content types.

    Content Workspace
    • A fully customizable moderation tool suite along with proprietary wellness featured tools to aid safety and improve output.

      Know More about our Safety Operations Center.
    Community Safety

    Human, expert moderation of graphic and egregious content across social, gaming, dating, live-streaming & marketplaces

    • User Generated Content Moderation
    • Live Audio & Video
    • Broadcast Moderation
    • Chat Moderation
    Content Detection

    Toxic content detection and risk scoring using machine learning across images, video and text.

    • AI Moderation
    • Toxicity Scoring
    • Add New Classifiers
    • Continuous Improvement
    Platform Integrity

    Evaluation of brand & advertising components to ensure compliance, safe placement & relevance.

    • Marketplace Listings
    • Ad Moderation
    • Health & Safety
    • Intellectual Property
    Content Curation

    Review, research & annotate large sets of data for accuracy, ground truth validation & product quality.

    What Sets Us Apart

    Frontline- and People-First

    We prioritize our own moderators’ well-being. Our clinician-led, evidence-based wellness program and world-class benefits build resiliency and overall happiness, leading to an best in class eNPS score of 65.

    Learn More

    Data-Centric Approach + Human Judgment

    TaskUs is distinguished by our dedicated in-house content moderation behavioral research team that bolsters our deep expertise and enables Us to moderate up to 1.2 billion pieces of content a year.

    Dedicated Practice and Investments

    7000+ dedicated moderation Teammates are supported by a team of T&S industry experts, allowing us to take operational learnings and turn them into real-time insights for our clients across social, streaming, dating, gaming and marketplace platforms.

    Prioritizing People-First

    At TaskUs, we prioritize workplace wellness and employee mental health like no other company does. We created the Resiliency Studio, a comprehensive, global psychological health and safety program for our Teammates – guided by evidence-based psychology practices and grounded in neuroscience.

    • To successfully operate a scaled content moderation business you need specialized infrastructure, deep domain expertise, and a relentless focus on wellbeing. By adopting a “Centre of Excellence” approach, TaskUs has assembled a truly world class team of policy, technology, and mental health specialists to address our clients’ complex Trust & Safety needs.

      – Phil Tomlinson, Global Lead of Trust & Safety
      customer success saas

      Proof Of Excellence

      • content moderation best practices
        Best Practices for Content Moderation, Employee Psychological Health and the Critical Role of Evidence-Based Resiliency Programming

        Content moderators work to keep the world safe as online activity grows exponentially.

        Download Case Study
      • Refining Community Policy to Ensure Excellent Content Moderation on Social Media Platforms

        Since the pandemic, exponentially more people have turned to social media to seek interactions and community.

        Download Case Study
      • Advancing Security Policy for Safer Dating App Experiences

        Online dating platforms continue to surge in popularity in 2022, there were over 366 million online dating service users. By 2027, an estimated 440 million people will be on these platforms. (Statista 2023).

        Download Case Study

          Download Case Study

          Best Practices for Content Moderation, Employee Psychological Health and the Critical Role of Evidence-Based Resiliency Programming

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            Download Case Study

            Content Moderation for a Social Media Platform

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            I understand that my information will be used in accordance with applicable data privacy law and TaskUs' Data Privacy Policy. Please review our Privacy Policy for additional information.

              Download Case Study

              Content Moderation for a Social Media Platform

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              I understand that my information will be used in accordance with applicable data privacy law and TaskUs' Data Privacy Policy. Please review our Privacy Policy for additional information.

              View All Case Studies
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