• trust and safety

    Trust + Safety

    Securing Your Content
    Protecting the well-being of our frontline moderators, as they protect our online spaces with rigor and empathy.

Trust + Safety

All Online Users are Vulnerable to Bad Actors and Egregious Content

Platforms and businesses are increasingly exposed to a number of serious trust and safety risks. A robust moderation system powered by a vigilant workforce is the only solution to protecting users everywhere.

At TaskUs, we understand the growing need for Trust + Safety services–which is why we are committed to creating the most secure online environment possible, while still allowing users to express themselves safely and with digital civility.

Trust + Safety Services

Different. Diverse. That’s Us.

TaskUs truly understands multicultural, multi-geographic platforms.

We do it ALL.

Today, we partner with large social networks, dating apps, gaming and community platforms, live video and audio streaming services, and AI annotation platforms – helping to keep their platforms safe and secure.

We keep you safe.

Through our global Trust & Safety centers, we work across a wide range of policy areas and content types.

Community Safety
Human experts providing quality moderation for social, gaming, dating, live-streaming, and marketplaces

Creating safer and more trustworthy experiences by identifying and removing potentially harmful and graphic content.

Business Integrity
Evaluation of complex brand and advertising components to ensure compliance, placement, and accuracy

Ensure brand integrity and address coordinated harmful behavior across ads, brand, and political content.

Content Curation
Review, research, and analyze data for accuracy, relevance, and product quality

Ground truth validation that drives product quality across travel, commerce, gaming, and retail.

Content Detection
Toxic content detection across text, images, URLs and video

A powerful, scalable automated content moderation solution with custom integrations via Rest API

Content Flagging Tool
A fully-secured tool integration with content flagging capabilities

A customizable moderation tool that supports decision-making, queueing, dashboard insights, and analytics for AI/ML training.

Major Contender in Everest Group’s PEAK Matrix (R) for Trust and Safety – Content Moderation Provider
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6,000+

Global TMs dedicated to T+S

A robust trust and safety policy, regularly fine-tuned to reflect global trends and events, remains instrumental in keeping online platforms free from malicious content.

Abhijnan Dasgupta, Practice Director, Everest Group

60+

LOB’s supported across multiple verticals

19 global sites

24x7x365 T+S coverage, a global freelancing platform

30+

languages supported

50%

Reduction in attrition for Content Moderations Programs
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What Sets Us Apart

  • Frontline- and People-First

    We prioritize our own moderators’ well-being. Our clinician-led, evidence-based wellness program, and world-class benefits build resiliency and overall happiness, leading to an industry-high eNPS score of 70.

  • Data-Centric Approach + Human Judgment

    TaskUs is distinguished by our dedicated in-house content moderation behavioral research team, bolstering our deep expertise and allowing us to moderate up to 1.2 billion pieces of content a year.

  • Dedicated Practice and Investments

    6000+ dedicated moderation Teammates are supported by a team of T&S industry experts, allowing us to take operational learnings and turn them in to real-time insights for our clients across social, streaming, dating, gaming and marketplace platforms

Prioritizing People-First

At TaskUs, we prioritize workplace wellness and employee mental health like no other company does. We created the Resiliency Studio, a comprehensive, global psychological health and safety program for our Teammates – guided by evidence-based psychology practices and grounded in neuroscience.

Phil Tomlinson

VP of Trust + Safety

To successfully operate a scaled content moderation business you need specialized infrastructure, deep domain expertise, and a relentless focus on wellbeing. By adopting a “Centre of Excellence” approach, TaskUs has assembled a team of policy, technology, and mental health specialists to address our clients’ complex Trust & Safety needs.

Proof of Excellence
Best Practices for Content Moderation, Employee Psychological Health and the Critical Role of Evidence-Based Resiliency Programming

Content moderators do the difficult work necessary to keep the world safe as online activity grows exponentially.

View Case Study
Refining Community Policy to Ensure Excellent Content Moderation on Social Media Platforms

Since the pandemic began, more and more people have turned to social media to seek interactions with one another.

View Case Study
safe dating app experience
Advancing Security Policy for Safer Dating App Experiences

Online dating platforms have surged in activity since the pandemic began. In fact, one of the leading dating apps, Tinder, reached a record of 3 billion swipes in a single day last March 2020.

View Case Study
We are setting standards for Trust + Safety.
Interested in working with Us?