A study from the TaskUs Division of Research, confirms: Protecting global platforms and users starts with how you build the team that defends them. How you hire results in a healthier, more high-performing workforce.

See our peer-reviewed research

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Meet Our People

Rachel Lutz‑Guevara

DVP, Trust & Safety

Rachel is a licensed mental health professional, leading global Trust & Safety operations, innovation and employee psychological health.

STRATEGY

Inside Trust & Safety’s first industry guide

“Trust, Safety, and the Internet We Share: Multistakeholder Insights” brings together practitioners, researchers and regulators to document the reality of their work and codify best practices. Our experts contributed two chapters on the challenges and innovations of the frontline.

Get the full details

TRUST & SAFETY SERVICES

Safeguarding autonomous systems
strengthening teams
protecting users

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Specialized operations

Delivering high-intellect frontline execution backed by clinical oversight, our specialized safety consultants train and support operators handling severe harm types, ensuring resilience across complex, high-stakes scenarios.

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AI safety

Through human-in-the-loop enforcement,
we power AI systems to deliver accurate outputs and avoid egregious content, ensuring models remain safe, ethical and aligned with user expectations.

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Preserving online platform integrity

Helping marketplaces protect users, content and revenue streams, we reduce platform risk by verifying identities, moderating listings and ads, tackling fraud and scams.

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Clinical-AI auditing

Combining clinical consulting teams and specialized tools to audit model drift and hallucination, we test sensitive prompts
to help prevent life-altering failures before public deployment.

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Tech-enabled human resilience

Deploying psychometric data and real-time AI well-being insights to proactively reduce attrition, strengthen teammate resilience and sustain frontline performance under intense psychological demands.

Explore Wellness & Resiliency solutions >

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Ethical logic for autonomous systems

Real-time eye-tracking and automated policy analysis reduce cognitive overload and help ensure global compliance, giving operations the agility to pivot instantly without slowing innovation.

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EXPERT TAKE

Why AI can’t handle mental health & how to make models safer

As more people turn to chatbots for emotional support, TaskUs’ Trust & Safety leaders, Rachel Lutz Guevara and Andrea Ran, warn that AI gives a false sense of comfort and can lead to self-⁠harm.

In a Fast Company article, they share three ways LLMs fail mental health and explain how to fix them.

Andrea Ran

Sr. Director, Trust & Safety

Andrea leads product strategy, tech partnerships and third-party services, driving innovation with wellness and AI‑powered solutions.

Meet Our People

Uday Singh

Subject Matter Expert

With 10+ years in T&S and AI safety, Uday delivers scalable solutions and operational excellence for risk, policy and HITL workflows.

The human intelligence behind artificial intelligence

Screening for success: How to build resilient content moderation teams