Read our client stories to see how we deliver

Gaming & Entertainment

The fun starts here

The biggest names in gaming and streaming entertainment trust TaskUs to care for their fans, provide knowledgeable support, increase engagement and deliver growth and retention.
TaskUs company employees
TaskUs company employees
HOW WE HELP

Community building for growth and retention


We help the leading gaming and entertainment companies scale their customer support and community management. From supporting gamer communities to helping retain binge-watchers beyond the end of the season, we deliver engagement on-platform and in social media.

Entertainment

repeat

Customer retention

For streaming entertainment providers, a big challenge is retaining members after the current season of their favorite show ends. We work with companies to inform and engage customers, increasing retention.

award_star

Business model strategy

As part of an optimal CX strategy, global leaders in streaming entertainment rely on our teams’ expert insights for vital decisions on business models, pricing strategies and long-term planning.

preview

Content and moderation

What content is working and what’s not? What needs to be removed? We help companies answer these questions, analyzing their content portfolios for performance based on real data. We also protect users and brand integrity by ensuring trust and safety.

Gaming

support_agent

Community management

You’ve got communities — big, sprawling, passionate, and sometimes unruly. Our teams help manage those communities at the level you need, ensuring trust and safety — and frontline wellness — while maximizing member engagement.

labs

New-release testing

New releases are fraught with uncertainties. We help minimize risk by play-testing prerelease games, providing detailed feedback and bug reports so you can launch with confidence.

stadia_controller

By gamers, for gamers

Gaming communities are a different culture. We get it, because our teammates who work on games are gamers themselves. We bring passion and play — and a lot of experience — to help you succeed.

Webinar

Taking customer support to the next level

DCX and AI experts give their take on finding just the right balance between automation and the human touch to deliver the best CX.

Watch the webinar
TaskUs named a leader in the Everest Group Data Annotation and Labeling PEAK Matrix® Assessment 2024
Analyst Report

Analyst group names TaskUs a “Leader”

See our score in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024.

Read the report
WHAT WE DO

Our services

An employee talking about why TaskUs is known for its digital transformation services

Streaming

We combine highly skilled teammates with innovative tools to ensure seamless and safe user experiences. Our services include:

Streamer support

  • Chat
  • Email
  • Phone
  • In-app
  • Text
  • Social media
  • Community forum management

Ad sales and ad review

  • SMB advertising revenue generation
  • Digital advertising expertise ad guideline
  • Review for self-service platforms

Livestream and recorded content moderation

  • User-generated content review
  • Best-in-class proactive wellness support
  • Policy review

Data labeling for recommendation engines + the metaverse

  • TaskVerse, our gig platform
  • Search functionality
  • Bias mitigation
  • Audio transcription
  • Text, image, video annotation
  • Data collection
  • 2D to 3D to VR geospatial tagging
Speak to an expert
A smiling TaskUs employee in a wheelchair, appearing engaged in his workplace, hinting the vibrant work culture and employee benefits of TaskUs

Gaming

Our teams make sure gaming experiences are both enjoyable and safe for all users, plus help grow your community. Our services include:

Player experience and support

  • Player tech support
  • Platform support
  • Game QA & testing
  • Hardware testing & validation
  • Digital player support (email, chat, SMS, social, in-app messaging, in-game chat)

Trust + safety

  • Content moderation
  • Community moderation and support
  • Live video, audio, streaming, chat review & moderation
  • Account takeover recovery
  • Fake postings & reviews
  • Ad review & classification
  • Policy research & analysis

Platform integrity and player safety

  • ID verification
  • Fraud detection & prevention
  • Fraud advisory & investigation
  • eSports integrity
  • In-game marketplace integrity
  • Know-your-transaction
  • Digital asset screening
  • Chargeback disputes

AI services

  • Audio transcription
  • Text, image, video annotation
  • Data collection
  • 2D to 3D to VR geospatial tagging
  • Data entry, cleansing, aggregation & cataloguing
  • AI process development
  • AI systems implementation
  • Data analysis
Speak to an expert

Streaming

We combine highly skilled teammates with innovative tools to ensure seamless and safe user experiences. Our services include:

Streamer support

  • Chat
  • Email
  • Phone
  • In-app
  • Text
  • Social media
  • Community forum management

Ad sales and ad review

  • SMB advertising revenue generation
  • Digital advertising expertise ad guideline
  • Review for self-service platforms

Livestream and recorded content moderation

  • User-generated content review
  • Best-in-class proactive wellness support
  • Policy review

Data labeling for recommendation engines + the metaverse

  • TaskVerse, our gig platform
  • Search functionality
  • Bias mitigation
  • Audio transcription
  • Text, image, video annotation
  • Data collection
  • 2D to 3D to VR geospatial tagging
Speak to an expert

Gaming

Our teams make sure gaming experiences are both enjoyable and safe for all users, plus help grow your community. Our services include:

Player experience and support

  • Player tech support
  • Platform support
  • Game QA & testing
  • Hardware testing & validation
  • Digital player support (email, chat, SMS, social, in-app messaging, in-game chat)

Trust + safety

  • Content moderation
  • Community moderation and support
  • Live video, audio, streaming, chat review & moderation
  • Account takeover recovery
  • Fake postings & reviews
  • Ad review & classification
  • Policy research & analysis

Platform integrity and player safety

  • ID verification
  • Fraud detection & prevention
  • Fraud advisory & investigation
  • eSports integrity
  • In-game marketplace integrity
  • Know-your-transaction
  • Digital asset screening
  • Chargeback disputes

AI services

  • Audio transcription
  • Text, image, video annotation
  • Data collection
  • 2D to 3D to VR geospatial tagging
  • Data entry, cleansing, aggregation & cataloguing
  • AI process development
  • AI systems implementation
  • Data analysis
Speak to an expert
PROVEN EXCELLENCE

Our results

Case Study
Safeguarding team health for better performance

Proprietary wellness tool for game content moderators reduces stress, raises eSAT and boosts performance.

Autonomous Ride Hail Leader Accelerates Future Mobility Through Smarter Training
Case Study
Realizing $1M+ savings for a music streaming platform

Discover how tailored training and efficiencies helped manage user-generated content and led to significant cost savings.

Customer Service Dilemma_ Why a Pharmatech Company Opted for Quality over Price Point (and Drove Higher CSAT)
News feature
Why AI alone is not enough in content moderation

Human judgement is essential to detect sarcasm and nuanced language.

See all results

2X launch speed

For a global music and audio streaming platform

+100% KPIs met

For a VoIP and instant messaging social platform

“

Our team doesn’t just speak gaming; we live it. By understanding each unique gaming subculture, we transform standard support into authentic player experiences that drive lasting engagement.

”

– Ricky Girson
VP, Gaming + Entertainment | TaskUs

+18 point CSAT

Increase in 3 months for the leading US-based cryptocurrency exchange platform

30% average sales from chat

For a smart home climate control systems company

Team Members

Meet the experts

Aleks Boganovski

Aleks Bogdanovski

DVP, Business Development and Strategic Growth
Aleks is a COP and CPA with 20+ years of experience. He is known for driving growth and delivering innovative solutions.
Cory Henderson

Paul Solomon

VP, Client Services

Paul has 15+ years BPO experience helping companies succeed. In college, he worked taking calls after class and on weekends.
Cory Henderson

Ruben Jimenez

DVP, Client Services

Ruben is an operations, sales, and customer support expert. He’s implemented startup launches and grown programs by 300%.