Read our client stories to see how we deliver

Industry

Gaming + Entertainment

We’re the trusted partner for interactive entertainment, media, and gaming companies to develop and scale digital experiences.

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Entertainment is

Engaging

Immersive

Interactive

Explorative

Exciting

Personalized

In a rapidly-changing landscape where consumers have a proliferation of options for entertainment, every interaction with a brand matters. From numerous and increasingly interactive gaming options to a myriad of streaming platforms, brands must capture loyalty through superior customer service at every touch point. TaskUs’ combination of tech solutions and talented humans takes support to the next level.

Fueling Immersive Customer Experiences and Unstoppable Growth

Support Your Customer Lifecycle

From awareness to experience to loyalty and beyond, we provide seamless support for customers on whichever channel they choose, and wherever they are in the journey.

Foster Memorable Connections

Our teammates connect with users in the most genuine way possible, creating support experiences that leads to subscription, loyalty, and outstanding results.

Excellent Quality and Sustainable Growth

Optimize efficiency, ensure safety, and scale with the best people, processes, and innovations. We enhance interaction quality and drive customer tenure.

Take the Player Experience to the Next Level

Gamer Support and Protection

Our dedicated teammates, who are avid gamers themselves, provide exceptional content and community moderation.

Power Up Support

We follow where players are so they get the best digital and omnichannel support possible, allowing for a truly safe, seamless, and unforgettable gaming experience.

Tech Upgrade and Human Moderation

Automate a substantial volume of simple, monotonous tasks so that human moderators can focus more on high-value, complex interactions.

The gaming industry continues to grow rapidly. It is currently valued in the hundreds of billions of dollars with over 2 billion players worldwide. The gamer expects a certain level of service. Our team speaks the gamer language, allowing Us to personalize service for each subset of players to drive better engagement and retention.

– Ricky Girson, VP, Gaming + Entertainment | TaskUs

Gaming + Entertainment

What We Do

Streaming

Combining highly specialized teammates with innovative technology solutions, we make sure that the streaming experience is superb, safe, and seamless.

Streamer Support

Chat
Email
Phone
In-app
Text
Social Media
Community Forum Management

Ad Sales and Ad Review

SMB Advertising Revenue Generation
Digital Advertising Expertise Ad Guideline
Review for Self-Service Platforms

Livestream and Recorded Content Moderation

User-Generated Content Review
Best-in-Class Proactive Wellness Support
Policy Review

Data Labeling for Recommendation Engines + the Metaverse

TaskVerse, Our Gig Platform
Search Functionality
Bias Mitigation
Audio Transcription
Text, Image, Video Annotation
Data Collection
2D to 3D to VR Geospatial Tagging

Gaming

We fuel our gaming outsourcing solutions with hands-on support

Player Experience and Support

Player Tech Support
Platform Support
Game QA & Testing
Hardware Testing & Validation
Digital Player Support (email, chat, SMS, social, in-app messaging, in-game chat)

Trust + Safety

Content Moderation
Community Moderation and Support
Live Video, Audio, Streaming, Chat Review &
Moderation
Account Takeover Recovery
Fake Postings & Reviews
Ad Review & Classification
Policy Research & Analysis

Platform Integrity and Player Safety

ID Verification
Fraud Detection & Prevention
Fraud Advisory & Investigation
eSports Integrity
In-Game Marketplace Integrity
Know-Your-Transaction
Digital Asset Screening
Chargeback Disputes

AI Services

Audio Transcription
Text, Image, Video Annotation
Data Collection
2D to 3D to VR Geospatial Tagging
Data Entry, Cleansing, Aggregation &
Cataloguing
AI Process Development
AI Systems Implementation
Data Analysis

Our Results

Accelerating the Growth and Performance of an Entertainment Streaming Giant

A globally leading on-demand streaming platform needed expertise in providing nuanced customer care, back-office support, and fine-tuning their processes. Over the years, TaskUs has proven that its agility, expertise, and innovative approach in accommodating the rapifly growing needs of their clients. By forging a strong relationship and implementing a sustainable, out-of-the-box approach, our partnership resulted in a 300+% FTE growth and a 92% CSAT.

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Turning Up the Volume of Ad Sales for a Music Streaming Platform

A globally leading music streaming and media services provider partnered with Us to drive their inside sales support and convert SMB advertisers. We closely collaborated with the Client to help build the right-fit profile and refine their learning experience process, resulting in above-target revenue by over €100K and activation of 122% of their account target.

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Creating a Richer Player Experience for a Game Development Company

An entertainment software and technology company that develops, maintains, and distributes video games partnered with Us to provide support in content moderation, technical support, and game testing. TaskUs fully understands the Client’s need for an experienced team and together we were successful in helping the client launch games that ensure the best player experience.

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TaskUs as the Trusted Online Guardians for the Leading Video Conferencing Platform

A leading audio and video conferencing platform was about to launch an exciting new platform and online marketplace for immersive experiences. They were looking for a trusted and collaborative partner to incubate this new program, with deep Trust and Safety expertise, who can go beyond service delivery and provide strategic input on solution design. With our deep expertise in Trust and Safety and Learning Experience, the launch was a resounding success, with support rapidly expanding to global audiences.

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Safeguarding End-to-End Player Experience through Robust Content Moderation

A leading American video game developer, publisher, and digital distribution company had a negative experience with their previous BPO vendor, and was looking for a credible partner to build and scale an end-to-end player experience in line with their company culture, as we all provide robust content moderation + security support for their online platform.

At TaskUs, we pride ourselves on our ability to bea true, globally leading partner who facilitates open, honest communication, as well as collaboration on new and innovative solutions. Our partnership resulted in a sustained 99.6% quality score and 109% productivity score.

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