Even as we grapple with the Information Age’s more disruptive trends — social media, e-commerce, and the gig-economy, to name a few — we are nonetheless in its infancy. In this webinar, Ken Aizawa, Head of AI at TheTake, examines these trends and charts a future in which artificial intelligence and data become the lingua franca of digital commerce.Watch the Recording >
Explore the human side of CX through the different lenses of experts, leaders, and innovators. Uncover their unique insights in the world of customer experience.Browse the Recordings >
Together with Mark Little, CEO and co-founder of Kinzen and Phil Tomlinson, VP of Content Security at TaskUs, we have unraveled the origins of online disinformation, followed its evolution, and most importantly, found out what we can do to flatten its curve.Watch the Recordings >
We’ve gathered some of the world’s most disruptive companies for an exclusive CX Summit both online and offline at Austin, Texas to learn share insights arising from strong human and tech partnerships in the new world. With keynote sessions by multiple best-selling author, Simon Sinek, and Chime’s COO, Mark Troughton, leaders discover how human and technology can be integrated to thrive in an evolving landscape.Browse the Recordings >
CX leaders of some of the most distruptive and innovative companies gathered at the CX Summit last 2018 in San Francisco, California to discuss the future of customer experience.View Content >
What makes a good partner? TaskUs Senior Director for Client Services Merideth Evans chats with Indeed Group Leader Prabhu Kannan and Senior Operations Vendor Manager Laura Narvaiz on the non-negotiable qualities of a partner vendor and how these helped Indeed respond to the COVID-19 pandemic.
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Any organizational change can meet internal resistance and the same is true for first-time outsourcers. How can business leaders pick the right partner and make sure they are culture-fit?
For LaNae Rueda, Head of Global Customer Experience for Vivino, the secret sauce to successful customer experience is personalization based on data, user-generated ratings, and reviews.
At the Spring 2019 CX Summit in New York, we tackled leadership challenges, the future of operations, a deep dive on AI and chatbots, and best practices in scaling up organizations with some of the most innovative companies in the world like Microsoft, Samsung, and Facebook.View Content >
TaskUs hosted its annual TaskUs CX Summit as a virtual event on May 21st, 2020. The COVID-19 pandemic and its subsequent impact on how companies operate their businesses had created a new and unexpected dimension to the Summit. In addition to best practices and behind-the-curtain conversations the event has become known for, it held sessions that directly addressed the challenges brands were currently facing.View Content >
COVID-19 shook both the lives and livelihoods of the world overnight. Where some were disproportionately disadvantaged and struggled to remain afloat, others flourished (or continued to flourish) despite the turmoil, paradigm shift, and ongoing recession. At the CX Summit Fall 2020, we were joined by Zoom, Etsy, and Uber in talks about how resilience, speed, agility, and purpose formed the framework that led decision-makers in their make-or-break response to the pandemic.View Content >
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