For Startups
Prepare for Launch!
Industry-leading outsourcing through
people-first excellence
TaskUs Launch
Putting your people and customers first
TaskUs Launch is solely focused on the delivery of world-class CX functions to help growing companies, well, launch! Through a bespoke solution of qualified talent, smart technology, and leading processes, we enable your brand to reach new heights through scalable front and back office services.
12 #RidiculouslyAmazing years of industry-leading support and service
3
FTE minimum team size
20+
clients started in Launch.
Outsourcing the first time can be daunting. TaskUs Launch makes it simple and straight-forward. We take you through it step by step helping you reach new hights and efficiency.

Month-to-month
agreement

Pay with a Credit Card
Services
Experience the full 360-degree spread the industry has to offer
Customer Experience

CX Services

  • General CX – Voice
  • Sales Generation
  • Billing Support
  • Technical Support

Digital Support

  • Email
  • Chat
  • SMS
  • Social
  • In-App Messaging

CSAT Scores

Consistent, HIgh Performance

 

 
Content Security

Content Moderation

  • User Generated Live Stream, Video, Photo and Text
  • Advertiser Generated
  • Political Advertisement

Trust and Safety

  • Fraud Prevention
  • Account Security
  • Profile Impersonation Detection
  • Abuse Detection

90%

Average accuracy scores – for our Startup clients

 

 
AI Operations

Machine Learning

  • Audio Annotation
  • Photo/Video Tagging
  • Algorithm Education
  • AI Process Development
  • AI Systems Implementation

Data Enrichment

  • Customer Review Monitoring
  • Data Entry
  • Online Research
  • Data Cleansing & Aggregationt

90%

Average quality scores – for our AI Automation projects

 

 
Consulting

Channel Strategy

  • Large Scale Transformation
  • Omni-Channel Solutions/li>
  • Agent Enablement
  • Customer Journey Mapping

Process Optimization

  • Quality Assurance
  • Outsourcing Readiness
  • Workforce Management

 

 

 

  
Differentiators
What Sets
Us Apart
Startup and Scale Specialists

“Startup” is a state of mind. We are a global leader in helping brands successfully scale headcount and infrastructure. Our Launch clients are newly funded, youthful companies hungry for growth.

20

billion-dollar companies – Partners

 

Works with hyper growth companies
Culture Builders

Our attrition rate is lower than the industry average, while our eNPS scores are among the highest. We invest heavily in our employees’ wellbeing and happiness, fueling their drive and helping them excel.

 

Great Culture = Low Attrition Rate

72

eNPS score
Digital Masters

TaskUs doesn’t subscribe to legacy systems or old-fashioned processes. We believe that cutting-edge technology enables brands to revolutionize the customer experience through big data analytics.

50+

Technology Partners

100%

Cloud-based systems
Frontline Innovators

Our people-first philosophy and culture of innovation are at the heart of everything we do, allowing us to continuously implement, rethink, and reinvent solutions for your brand and customers.

70%+

Partners with TaskUs-Powered Innovations

100%

Adoption of our ACE Learning Management System (LMS)
Security Specialists

TaskUs continuously maintains the high levels of safety and security within our global sites (including our cloud-based Work@Home option) and amongst our 100+ partners.

 

ISO 27001: 2013 Certified (Site Specific)

 

SOC 2 TYPE II-Certified

 

PCI DSS-Certified

 

HIPAA Compliant (Site Specific)
  • Naz de Guzman
    Vice President of Operations | TaskUs

    Joining TaskUs is one of the best decisions I have made in my professional career. I am incredibly proud to be part of an organization that truly values its people, disrupts the traditional industry and connects everyone into a deeper sense of purpose.

    Interested in
    Working With Us?