Technology + Professional Services
Future-Proof
Technology Solutions
Advancing next-generation tech disruptors to reach new heights and sustainable global scale
We provide customer support with empathy
We help scale operations through process optimization and tailor-fit developmental programs
We secure online environments, enable compliance, and reduce risks
We power AI/ML models with high-quality, ethical labeling solutions
TaskUs Technology’s Three Main Domains
Cloud and
Collaboration, SaaS
Whether through the cloud or the most innovative software, we help you drive revenue and upgrade your user + technical support through our Technology solutions—automation and AI services powered by world-class Teammates.
Enterprise and
Big Tech
TaskUs partners with some of the world’s largest and most prominent Technology companies, fuelling their growth and sustainable international scale.
Our highly capable Teammates and world-class innovative Technology services including Automation, AI Services, and Trust + Safety provide holistic support in all areas—from customer assistance to complex help desk support.
Our highly capable Teammates and world-class innovative Technology services including Automation, AI Services, and Trust + Safety provide holistic support in all areas—from customer assistance to complex help desk support.
Consumer Tech
and Services
Consumer tech powers and disrupts the world we live in. TaskUs understands the DNA of being a tech company in today’s complex and competitive world. Count on Us for all your Technology solutions needs, ranging from billing to tech.
User Support
- Chat/Email
- Phone
- In-app
- Text
- Social media
- community Forum Management
Sales, Renewals, and Billing Support
- Upsell and Cross Sell
- Inbound Sales
- Consultative Sales Support
- Low Value and High Value MRR Management
- Lead Generation and Qualification
Tech Support
- Tier1 and Tier 2 Problem Solving
- Digital & Voice Tech Support
- Security Helpdesk
- Remote Assistance
- Quality Assurance
Risk+Response and Specialist Services
- ID Verification
- Fraud Detection and Prevention
- Fraud Advisory and Investigation
- Regulatory Screening – Risk Scoring
- Enhanced Due Diligence
- Continuous Due Diligence
- Know-Your-Transaction
- Advisory and Risk Intelligence
Help Desk Solutions (Internal Support Offering)
- Employee Support – Workforce Management
- Internet Helpdesk
- Hardware Helpdesk (Level 1 and Level 2)
- Software Helpdesk (Level 1 and Level 2)
Trust + Safety
- Real Time Content Moderation
- Egregious content review & classification
- Policy Development and Refinement
- Dispute resolution
- Fraud Detection
DCX (External Support Offering)
- Omni Channel Support: Voice/SMS Chat/Email
- Tier 1 – 3 Suppor
- Care, Tech Support
- Sales/ Retention
- Back office (Onshore/ Nearshore/ Offshore)
AI, Innovation, and Automation
- Data Collection & Creation
- Data Annotation
- Data Evaluation & Relevancy for Ads, Search, Social Media
- Crowdsourced Data via TaskVerse
Customer Experience and Support
- Chat/Email
- Phone
- In-app
- Text
- Social Media
- Community Forum Management
Sales, Renewals, and Billing Support
- Billing Management Upsell and Cross Sell
- Inbound Sales
- Consultative Sales Support
- Low Value and High Value MRR Management
- Lead Generation and Qualification
Tech Support
- Tier1 and Tier 2 Problem Solving
- Digital & Voice Tech Support
- Security Helpdesk
- Remote Assistance
- Quality Assurance
AI Services
- Data Collection & Creation
- Data Annotation
- Data Evaluation & Relevancy for Ads, Search, Social Media
- Crowdsourced Data via TaskVerse
Technology changes the world. We help you do that.
Exceptional Technology Solutions
As a founder-led Technology and Services company ourselves, we provide world-class Technology solutions to technology companies that go beyond what you would typically expect from a BPO partnership.
End-to-end Holistic Technology Services
We help shape the present and the future with rich offerings:
‣ Technology Consulting
‣ Crowd/Gig Work
‣ Seasonal Support
‣ Specialized, Highly Skilled Roles
‣ Digital-first
‣ Automation
‣ Multi-tier Support
‣ Revenue Generation
‣ AI Services
‣ Advanced Back Office Support
‣ Technology Consulting
‣ Crowd/Gig Work
‣ Seasonal Support
‣ Specialized, Highly Skilled Roles
‣ Digital-first
‣ Automation
‣ Multi-tier Support
‣ Revenue Generation
‣ AI Services
‣ Advanced Back Office Support
Competitive and Capable
We bring verifiable examples of outperformance of competition and internal teams. TaskUs carries some of the highest cNPS (client satisfaction) results for the past two years with an incredible retention rate of over 97%.
We’re here to give you the competitive edge. Period.
We’re here to give you the competitive edge. Period.
Our Results
-
91% cSAT, Increased Sales, and Exponential Growth for an eCommerce Giant- 79% cSAT → 91% cSAT
- Exponential growth in team size and support (35 → 900+)
- $32,000+ in annual revenue per agent
-
Speedy Third-Party App Review for a Leading Enterprise Video Conferencing Platform- 100% cNPS score
- Over 500 app reviews completed since launch in June 2022
- 2-3 hours average completion review time for simple apps
- 1-2 days average completion review time for complex apps
- 30% reduction in client’s app submission queue
-
Strengthened Security and Safety through Collaboration for a Social Engagement Platform- Established customized Policy Calibrators
- Co-drafted policies with clients, particularly aligned with EU Regulations
- Delivering recommendations to improve the platform’s existing policies
The stakes are incredibly high for technology companies. This industry is fiercely competitive and rapidly changes more than nearly any other industry. I am incredibly proud of the way TaskUs partners with our clients. Whether it’s a complex global Enterprise B2B client or a recently funded technology startup, our proactivity, agility, and market-dominating quality of delivery help shape the present and future business outcomes. This is trust and capability, and this is our differentiator.
Cory Henderson
Vice President of Client Services
