Industry

Technology

Empowering the most disruptive tech companies
Transform your CX
Technology

Helping You Change the World

Technology changes the world—we help navigate how to best use technology to maximize the benefits of using it. Our scalable and innovative solutions successfully optimize operations and customer experience. Let Us drive efficiency and agility into your model. With Us, stay ahead of the competition and capitalize on unprecedented growth in the digital landscape.

Good Ideas

Disruptive Progress

Innovative Solutions

Exceptional Technology Solutions

Since our inception, we’ve maximized technology in every part of TaskUs’\ and our clients’ businesses. Our solutions go beyond what you would normally expect from a BPO partnership.

End-to-End, Holistic Services

From inception to completion, we offer comprehensive solutions at every touchpoint. This includes the complete spectrum of AI model training all the way to unparalleled after-sales support.

Competitive and Capable

We’ve delivered outstanding cNPS (client satisfaction) and cSAT (customer satisfaction) for over a decade. We’re here to give you a sustainable competitive edge.

  • The stakes are incredibly high for technology companies. This industry is fiercely competitive and rapidly changes more than nearly any other industry. I am incredibly proud of the way TaskUs partners with our clients. Whether it’s a complex global Enterprise B2B client or a recently funded technology startup, our proactivity, agility, and market-dominating quality of delivery help shape present and future business outcomes.

    – Cory Henderson VP, Client Services | TaskUs
    Technology
    What We Do
    Cloud and Collaboration, SaaS

    Our cutting-edge solutions elevate your revenue and revolutionize your user and technical support. We provide unparalleled frontline expertise backed by state-of-the-art technology.

    Our services include:

    User Support

    • Chat/Email
    • Phone
    • In-app
    • Text
    • Social media
    • Community
    • Forum Management

    Tech Support

    • Tier 1 and Tier 2 Problem Solving
    • Digital & Voice Tech Support
    • Security Helpdesk
    • Remote Assistance
    • Quality Assurance

    Sales, Renewals, and Billing Support

    • Upsell and Cross Sell
    • Inbound Sales
    • Consultative Sales
    • Support Low-Value and High-Value MRR Management
    • Lead Generation and Qualification

    Risk + Fraud Management and Specialist Services

    • ID Verification
    • Fraud Detection and Prevention
    • Fraud Advisory and Investigation
    • Regulatory Screening – Risk Scoring
    • Enhanced Due Diligence
    • Continuous Due Diligence
    • Know-Your-Transaction
    • Advisory and Risk Intelligence
    Enterprise and Big Tech

    Top technology companies worldwide choose Us to drive their sustainable global expansion. Our highly skilled and innovative teams provide all-encompassing assistance in multiple domains, such as customer service and intricate help desk support.

    Our services include:

    Help Desk Solutions (Internal Support)

    • Employee Support – Workforce Management
    • Internet Helpdesk
    • Hardware Helpdesk (Level 1 and Level 2)
    • Software Helpdesk (Level 1 and Level 2)

    Digital Customer Experience (External Support)

    • Omni Channel Support: Voice/SMS Chat/Email
    • Tier 1 – 3 Support
    • Care, Tech Support
    • Sales/ Retention
    • Back Office (Onshore/ Nearshore/ Offshore)

    Trust + Safety

    • Real-time Content Moderation
    • Egregious Content Review & Classification
    • Policy Development and Refinement
    • Dispute Resolution
    • Fraud Detection

    AI, Innovation & Automation

    • Data Collection & Creation
    • Data Annotation
    • Data Evaluation & Relevancy for Ads, Search, Social Media
    • Crowdsourced Data via TaskVerse
    Consumer Tech

    With our expertise in emerging technologies, agile customer support, and product innovation, we help organizations drive customer satisfaction, loyalty, and revenue growth.

    Our services include:

    Customer Experience and Support

    • Chat/Email
    • Phone
    • In-app
    • Text
    • Social Media
    • Community Forum Management

    Tech Support

    • Tier 1 and Tier 2 Problem Solving
    • Digital & Voice Tech Support
    • Security Helpdesk
    • Remote Assistance
    • Quality Assurance

    Sales, Renewals, and Billing Support

    • Billing Management Upsell and Cross Sell
    • Inbound Sales
    • Consultative Sales Support
    • Low Value and High Value MRR Management
    • Lead Generation and Qualification

    AI Services

    • Data Collection & Creation
    • Data Annotation
    • Data Evaluation & Relevancy for Ads, Search,
    • Social Media
    • Crowdsourced Data via TaskVerse

    Our Results

    • Speedy Third-Party App Review for a Leading Enterprise Video Conferencing Platform
      • 100% cNPS score
      • Over 500 app reviews completed since launch in June 2022
      • 2-3 hours average completion review time for simple apps
      • 1-2 days average completion review time for complex apps
      • 30% reduction in client’s app submission queue
      Download Case Study
    • Strengthened Security and Safety through Collaboration for a Social Engagement Platform
      • Established customized Policy Calibrators
      • Co-drafted policies with clients, particularly aligned with EU Regulations
      • Delivering recommendations to improve the platform’s existing policies
      Download Case Study

        Download Case Study

        Speedy Third-Party App Review for a Leading Enterprise Video Conferencing Platform

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        I understand that my information will be used in accordance with applicable data privacy law and TaskUs' Data Privacy Policy. Please review our Privacy Policy for additional information.

          Download Case Study

          Strengthened Security and Safety through Collaboration for a Social Engagement Platform

          _

          I understand that my information will be used in accordance with applicable data privacy law and TaskUs' Data Privacy Policy. Please review our Privacy Policy for additional information.

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