Digital CX - TaskUs

Service

Digital Customer Experience

Your secret to world-class customer support and satisfaction.

Customer Experience Experts

Leading the Charge in Next-Generation CX

Ever-increasing user expectations and competition necessitate only the best in customer service and care. Founded on innovation and people-first culture, TaskUs delivers consistently excellent CX support for 90+ of the world’s leading, disruptive brands.

Leading the Charge in the CX Space

Our most dominant service offering and what has put us on the global stage, TaskUs CX ensures that both your brand and your people are prioritized above all else, creating genuine extensions of your in-house team through our ridiculously passionate frontline Teammates.

~60%

of our entire business is CX

cNPS score (2019)

Scaling Specialists

TaskUs is currently a global leader helping companies to successfully scale headcount, processes, and technical infrastructure – all while remaining agile and flexible in order to adapt quickly to meet our Clients’ fluid growth, scaling, and transformational goals.

eNPS score (2019)

99.8%

Headcount Fill Rates

CX Services

What We Do

Client Services

General CX – Voice
Sales Generation
Billing Support
Technical Support

Digital Support

Email
Chat
SMS
Social Media
In-App Messaging

Differentiators

What Sets
Us Apart

At Home on Your Home Screen

At least 5 apps on your phone are powered by TaskUs’ CX Support. Together with our clients, we continuously look towards the future, challenging the status quo to achieve groundbreaking results.

Rapid, Sustained, and Uncompromised Growth

With over 12 Unicorns in our portfolio, TaskUs has been responsible for programs that resulted in a 67 cNPS for 2019 – all while remaining agile and flexible to meet clients’ fluid transformational goals.

Industry-Leading CX: What Put Us on the Map

Comprising about 60% of our work across 7 countries and 30+ languages, our CX Teammates serve as genuine extensions of your in-house teams, providing best-in-class support with high CSAT scores.

People-First. Period.

With some of the lowest attrition and highest referral rates in the BPO industry, TaskUs provides the best people, programs, processes, and work spaces to give you unquestionable results and value.

Koben Williams

Head of Customer Support | iCracked

Outsourcing talent can be a daunting task. TaskUs has enabled iCracked to move away from the norm by providing exceptional agents and a unique, professional experience for both our customers and our company.
CEO and Director of a Leading Social Media Platform

In just a few weeks, TaskUs helped us build a customer experience team that would scale with the popularity of our app. Their team has been unbelievably supportive, and their managers have really helped design our customer experience process from the ground up. I gave very high productivity goals to the team and they have continued to exceed them, without compromising the quality of the support we provide to our users.

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