Online marketplaces are constantly evolving, and businesses must provide consumers access to comprehensive and transparent information to help build trust and confidence. By doing so, they can increase sales, build stronger long-term customer loyalty, and create a better overall digital customer experience (DCX).
The INFORM Consumers Act of 2023 protects consumers from fraud and deception by requiring sellers to disclose certain information, including the seller’s identity, customer service contact information, and product warranty information.
Our existing Client approached Us to help update sellers on their marketplace about policy changes and ensure they comply with regulatory standards. They needed a partner with expertise in workforce planning strategies, particularly in quickly assembling teams to provide voice support and conduct outbound calls. Due to budget constraints, the Client could not hire additional staff or organize conventional training programs. With the deadline for regulatory compliance looming, it was crucial to promptly and efficiently communicate updates and information to meet regulatory requirements and ensure a safer retail customer experience.
TaskUs presented a comprehensive workforce planning and talent management strategy to deliver exceptional customer support outsourcing for the project. We focused on the following key areas:
We achieved remarkable results in record time:
This successful workforce pooling strategy allowed TaskUs to create a flexible call center outsourcing team that can quickly adapt to similar projects and Client requirements.
This success served as a foundation to improve workflow capacity and create a customized Seller Trust Outbound Playbook, reinforcing TaskUs’ ability to implement effective agile workforce solutions and deliver high-quality client services.Download Case Study