Talent Acquisition Strategy
Aligns with talent strategy and current workforce skillset gaps to accelerate onboarding, enhance organizational structure, and ensure solid culture fit.
Recruitment Pipeline Management
Develops a comprehensive framework and competency alignment for each role by examining end-to-end recruitment process and strategic company roadmap.
Learning Content Assessment
Analyzes gaps and utilizes data to support goals through educational content, discipline standards, and technology platforms.
Learning Technology
Recommends the integration of best-in-class platforms and structures by assessing your current learning technology and process.
Career Path Strategies
Evaluates your current roles and competencies to provide highly effective career paths, mentoring and coaching recommendations.
Contact Center Development & Management
Leverages best-in-class processes by calibrating our operational approach for continuous improvement.
Workforce Management (WFM) Implementation
Optimizes performance by building consistent and accurate forecasts, ratios, automated systems, and schedules.
KPI Assessment and Development
Establishes effective targets and control limits by setting up a performance management system of indicators with target operational results (KPIs).
Continuous Improvement
Utilizes data analysis and techniques to drive both incremental and breakthrough improvements.
Operating Model Transformation
Defines a target state operating model by aligning processes in the organization to increase efficiency.
Customer Interaction Management
Designs and launches strategically aligned customer interaction solutions across a wide range of channels and service options.
AI Advantage & Innovation
Establishes a strategy to leverage AI from conversation initiation to agent empowerment towards delivering CX excellence.
Advanced Data Architecture
Optimizes data architecture by developing blueprints and roadmaps to support stakeholders in a dynamic environment.
Customer Strategy & Vision Definition
Establishes high-level objectives to guide customer operations by aligning functional areas.
Customer Journey Mapping
Provides insights into customer experience through detailed scenarios and analysis.
Contact Center Maturity Assessment
Examines the current state of your contact center based on our proprietary maturity framework.
Industry Benchmarking Assessment
Analyzes your operations versus the industry’s best practices to enhance capability opportunities.
Initiative Identification & Prioritization
Categorizes your opportunities using our own proven framework to build a roadmap for execution.
Exemplary Performance Through Training, Workflow, and Content
Download this case study and see for yourself how TaskUs was able to address the needs of both the client’s brand and customers through creating a strategic learning experience roadmap, improving their knowledge base, modernizing content development, and optimizing global workflow.
Unmatched Value-Add, Process Optimization, and Customer Satisfaction
Witness how the TaskUs Consulting team intimately worked with the client in providing world-class, lasting value to their customers and brand through in-depth research and analysis, comprehensive opportunity identification, and agile implementation – all of which is detailed in this comprehensive case study.
Our Awards
-
Business Intelligence Best PlacesTo Work -
Customer Service Outsourcing Provider of the Year (Bronze) -
Best Company for Diversity -
Best CEO – Bryce Maddock -
Best Company Culture -
Best Company for Women -
Winner, Outstanding Use of Technology -
Company of the Year – Business & Professional Services – Large Companies (Gold) -
Employer of the Year – Business and Professional Services (Bronze) -
Best Places To Work (#40) -
Revenue Marketing Customer Experience Award -
Entrepreneur 360 List (#62) -
Entrepreneur Of The Year® 2019 Award in the Services category – Bryce Maddock and Jaspar Weir -
Achiever’s 50 Most Engaged Workplaces
Our Innovation Partners
-
Doug BerryTaskUs Consulting powers customer operations in the new experience economy to scale disruptive and relationship-centric businesses in dynamic environments. Our team ensures that clients stay ahead of the competition with the expertise and capabilities we provide across their customer operations. This includes customer strategy, talent enablement, operational excellence, and digital transformation.
