We help scale disruptive and customer-centric
businesses by genuinely empowering
customer operations.
Our global Consulting team is fully committed to guiding clients across multiple industries, addressing a comprehensive range of customer operation challenges, opportunities, and undiscovered possibilities.
Cross-Functional CX Projects
Years of Combined Experience in Customer Operations Consulting
Our consulting engagements have consistently delivered long-term benefits for our client’s customers, global teams, operational processes, and their bottom and top lines.
Global Consulting Experts, Leaders, and Specialists
Projects in Assessment, Strategy, Implementation, & Execution
Aligns with talent strategy and current workforce skillset gaps to accelerate onboarding, enhance organizational structure, and ensure solid culture fit.
Develops a comprehensive framework and competency alignment for each role by examining end-to-end recruitment process and strategic company roadmap.
Analyzes gaps and utilizes data to support goals through educational content, discipline standards, and technology platforms.
Recommends the integration of best-in-class platforms and structures by assessing your current learning technology and process.
Evaluates your current roles and competencies to provide highly effective career paths, mentoring and coaching recommendations.
Leverages best-in-class processes by calibrating our operational approach for continuous improvement.
Optimizes performance by building consistent and accurate forecasts, ratios, automated systems, and schedules.
Establishes effective targets and control limits by setting up a performance management system of indicators with target operational results (KPIs).
Utilizes data analysis and techniques to drive both incremental and breakthrough improvements.
Defines a target state operating model by aligning processes in the organization to increase efficiency.
Designs and launches strategically aligned customer interaction solutions across a wide range of channels and service options.
Establishes a strategy to leverage AI from conversation initiation to agent empowerment towards delivering CX excellence.
Optimizes data architecture by developing blueprints and roadmaps to support stakeholders in a dynamic environment.
Establishes high-level objectives to guide customer operations by aligning functional areas.
Provides insights into customer experience through detailed scenarios and analysis.
Examines the current state of your contact center based on our proprietary maturity framework.
Analyzes your operations versus the industry’s best practices to enhance capability opportunities.
Categorizes your opportunities using our own proven framework to build a roadmap for execution.
Useful Links
Cookie | Duration | Description |
---|---|---|
_GRECAPTCHA | 1 Day | www.google.com. reCAPTCHA cookie executed for the purpose of providing its risk analysis. |
6suuid | 2 Years | 6sense Insights |
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
drift_aid | 2 Years | Drift Chat identifier cookie. |
drift_campaign_refresh | 30 Minutes | Drift Chat. Allows the website to target the user with relevant offers through its chat functionality. |
driftt_aid | 2 Years | Drift Chat. Necessary for the functionality of the website’s chat-box function. |
NID, 1P_JAR, __Secure-3PAPISID,__Secure-3PSID,__ Secure-3PSIDCC | 30 Days | Cookies set by Google. Used to store a unique ID for various Google services such as Google Chrome, Autocomplete and more. Read more here: https://policies.google.com/technologies/cookies#types-of-cookies |
pll_language | 1 Year | Polylang, Used for storing language preferences on the website. |
ppwp_wp_session | 30 Minutes | This cookie is native to PHP applications. Used to store and identify a users’ unique session ID for the purpose of managing user session on the website. This is a session cookie and is deleted when all the browser windows are closed. |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Cookie | Duration | Description |
---|---|---|
_ga | 2 Years | Google Analytics, Used to distinguish users. |
_gat_gtag_UA_5184324_2 | 1 Minute | Google Analytics, It compiles information about how visitors use the site. |
_gid | 1 Day | Google Analytics, Used to distinguish users. |
pardot | Until Cleared | Salesforce Pardot. Used to store and track if the browser tab is active. |
Cookie | Duration | Description |
---|---|---|
bcookie | 2 Years | Browser identifier cookie. Used to uniquely identify devices accessing LinkedIn to detect abuse on the platform. |
bito, bitolsSecure | 30 Days | Set by bidr.io. Beeswax’s advertisement cookie based on uniquely identifying your browser and internet device. If you do not allow this cookie, you will experience less relevant advertising from Beeswax. |
checkForPermission | 10 Minutes | bidr.io. Beeswax’s audience targeting cookie. |
lang | Session | Used to remember a user’s language setting to ensure LinkedIn.com displays in the language selected by the user in their settings. |
pxrc | 3 Months | rlcdn.com. Used to deliver advertising more relevant to the user and their interests. |
rlas3 | 1 Year | rlcdn.com. Used to deliver advertising more relevant to the user and their interests. |
tuuid | 2 Years | company-target.com. Used for analytics and targeted advertising. |