Consulting - TaskUs

Service

Consulting

Securing your future success through
maximizing the present.

Consulting Gurus

Bringing you the
power of insight
and expertise

Our global Consulting Teams, defined by 12 years of in-depth expertise, are here to help you achieve lasting, measurable success through tailor-fit solutions, decisions, and processes that evolve with your customer base and adapt as you scale.

A Thorough and Deep Assessment

Our global Consulting Teams are fully committed to guiding Clients, regardless of industry or vertical, in addressing, dissecting, and exploring a complete and thorough range of questions across key back office and customer operations capabilities.

Core Consulting Offerings

Years of in-depth Consulting Expertise

Undeniable, Sustained Improvement

TaskUs has proven time and again that our Consulting Programs bring long-term benefits to our Clients’ customers, global teams, operational processes, and of course, their bottom line.

100+

Core Team member years of CX and Back-Office experience

360-Degree

Support covering Diagnosis, Solutions, and Implementation.

Consulting Services

What We Do

CX Strategy

Customer strategy and vision definition
Customer journey mapping
Contact center maturity assessment
Benchmarking assessment
Initiative identification and prioritization

Talent Enablement

Talent acquisition strategy
Recruitment pipeline management
Learning content assessment
Learning tools development
Career path strategies

Operational Excellence

Contact center development and management
Work@Home (W@H) implementation and support
KPI assessment and development

Digital Transformation

Self-service and Automation enablement
Technology architecture assessment
Vendor road-mapping

Grow with Us

A Century of Experience

TaskUs’ Consulting Leadership Team has spent over 100 combined years leading CX and back office engagements encompassing Strategy, Solution Design, Ops Excellence, and Customer Innovation among others.

The Genuine Partner of Innovators

Our Consulting Teams continuously evaluate and transform campaigns throughout the entire customer journey. Our top clients today still rely on our teams’ expertise and guidance.

Tried and Tested Expertise Across the Board

Our Consulting Teams have spearheaded countless solutions, projects, and initiatives across our industry verticals, directly contributing to our clients’ rapid growth and industry-leading CSAT and cNPS scores.

Garth Fasano

VP of Consulting and Technology | TaskUs

TaskUs Consulting powers customer operations in the new experience economy to scale disruptive & relationship centric businesses in dynamic environments. Our team ensures clients stay ahead of the competition with the key capabilities across their customer operations including customer strategy, talent enablement, operational excellence, and digital transformation.”

Explore TaskUs