Service

Consulting

We strengthen your customer operations as you scale.

Consulting

360-Degree Consulting Support

TaskUs offers a comprehensive, industry-leading suite of expertise, services, and tools for customer optimization, talent enablement, operational excellence, and strategic planning.

Extensive and Thorough Assessments

Our Consulting team guides clients across multiple industries, addressing a comprehensive range of customer operations challenges, opportunities, and undiscovered possibilities.

150+

Cross-Functional Customer Experience Projects

100+

Years of Combined Experience in Customer Operations Consulting

Proven & Sustained Benefits

Lasting value, optimized processes, and satisfied customers—our team has consistently delivered long-term benefits to our client’s customers, their global teams, and we have helped improve their operational processes.

60+

Global Consulting Experts, Leaders, and Specialists

360°

Projects in Assessment, Strategy, Implementation, & Execution

Consulting
What We Do
Talent Enablement

We assess your business’ existing workforce in the areas of recruitment, talent development, and organizational development to provide best-in-class strategies for employee lifecycle management and career growth—all with the goal of maximizing business impact, product, and career roadmaps. Our support services include:

  • Talent Acquisition Strategy
  • Recruitment Pipeline Management
  • Learning Content Assessment
  • Learning Technology
  • Career Path Strategies
Operational Excellence

Leveraging best-in-class processes, coupled with meaningful and actionable insights, and training and governance, we optimize the effectiveness of your operational teams—all with the aim of maximizing Key Performance Indicators (KPIs) and Customer Service. Our services include:

  • Contact Center Development and Management
  • Workforce Management (WFM) Implementation
  • KPI Assessment and Development
  • Continuous Improvement
  • Operating Model Transformation
Digital Operations

We successfully guide our clients in identifying core challenges that can be solved through technology enablement (e.g. AI, RPA, Chatbots, CRM, KB), technology integration, and customer interaction management. This leads to reduced AHT, improved CSAT/NPS, sales conversion, and other key metrics. Our services include:

  • Customer Interaction Management
  • AI Advantage and Innovation
  • Advanced Data Architecture
Customer Strategy

We are committed to creating the ideal customer strategy to give your brand a distinct competitive advantage in a digital marketplace. This is accomplished by connecting strategy to execution by identifying clear, actionable pathways, metrics, and benchmarks to achieving lasting value. Our services include:

  • Customer Strategy and Vision Definition
  • Customer Journey Mapping
  • Contact Center Maturity Assessment
  • Industry Benchmarking Assessment
  • Initiative Identification and Prioritization

  • TaskUs Consulting powers customer operations in the new experience economy to scale disruptive and relationship-centric businesses. Our team ensures that clients stay ahead of the competition through our customer strategy, talent enablement, operational excellence, and digital transformation expertise and capabilities.

    Doug Berry, Director of CX Consulting | TaskUs

    Proof of Exellence

    • Exemplary Performance through Training, Workflow, and Content

      A leading social media company sought TaskUs’ aid in addressing key challenges brought on by ineffective training practices and inexperience in scaling operations.

      See how TaskUs was able to address the needs of both the client’s brand and customers’ brand through creating a strategic learning experience roadmap, improving their knowledge base, modernizing content development, and optimizing global workflow.

      Download Case Study
    • Unmatched Value-Add, Process Optimization, and Customer Satisfaction

      Dissatisfied with their former outsourcing partners, a leading entertainment, broadcasting, and streaming service company came to TaskUs with the goal of generating a world-class customer experience beyond simply hitting KPI targets.

      See how TaskUs worked with the client to provide world-class, lasting value to their customers and brand through in-depth research and analysis, comprehensive opportunity identification, and agile implementation.

      Download Case Study

        Download Case Study

        Success from Scratch: A Case Study on Maximizing Frontline Learning, Optimization, and Continuous Improvement

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          Full 360-Degree Improvement: A Case Study on Maximizing CX Satisfaction, Data Gathering, and Frontline Enablement

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