Industry

Retail + eCommerce

The customer experience is everything.
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Retail + eCommerce

Job One: Exceed Expectations.

Whether you’re selling in a physical location, online, or both, an outstanding, personal customer experience is critical. Through a combination of technology, strategy and Ridiculously Smart people, TaskUs delivers that experience with consistency—even in an ever-changing world.

Focus on Next-Gen Omnichannel Solutions

With over 40 service offerings, TaskUs delivers service and support across all touchpoints, keeping customers engaged and driving loyalty in every channel.

Proven Experience in eCommerce + Retail CX

With deep expertise in the Retail and eCommerce space, we share best practices and guide our clients on the technology and processes needed to achieve their goals.

Using AI to Personalize the Customer Experience

We help you fully utilize your data to personalize the customer journey, personalize offers, and experience channel interactions that drive loyalty and satisfaction.

  • Clients come to TaskUs because we’re disrupting the industry the same way many of them have disrupted their own. We’re changing the way great customer care is delivered and we do it by investing in our frontline people and ensuring every teammate feels empowered to deliver Ridiculously Good experiences.

    – Bailey Boyd, Director of Business Development for Retail and e-Commerce
    Retail + eCommerce
    What We Do
    Industry Leading Customer Support

    Excellent customer support isn’t just a competitive advantage, it’s an absolute necessity. Our concierge-level support services include:

    Customer Care

    • Account-related concerns
    • Subscription/membership concerns
    • Rewards/Loyalty programs
    • Order management
    • Shipping inquiries
    • Returns, replacement, and refunds
    • Sales and lead generation, cross-selling, and upselling
    • Technical support services
    Back-Office Mastery

    The best support is not just about solving questions reactively, but providing the kind of experience that turns customers into passionate brand evangelists. We offer a wide range of next-gen, back-office capabilities, including:

    • Customer journey mapping
    • Customer review monitoring
    • Data entry
    • Online research
    • Data cleansing and aggregation
    • Digital marketing support
    Globally-Recognized Content Moderation

    Regulating and monitoring pieces of content for brand safety and to protect the consumer experience is as important as providing best-in-class retail customer support. That’s why we offer a variety of content moderation services, which include:

    • Marketplace Fraud Detection
    • eCommerce Fraud Prevention
    • Account Security Detection
    • Profile Impersonation
    • Content Abuse Detection

    Our Results

    • Hyper-Growth Retail & eCommerce Excellence

      We built a team of Communications Specialists and Writers to develop, maintain, and communicate changes needed to solve frontline and buyer challenges.

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    • The Art of Multilingual Support

      We swiftly and smoothly implement and online wholesale marketplace, demonstrating our experience and expertise in hiring support for multiple languages in retail outsourcing.

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    • CX & Sales eCommerce Consulting Expertise

      We boosted the client’s overall revenue by increasing their average order value through the use of data collection, data and trends analysis, and insights summary.

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        Driving World-Class Customer Experience while Maintaining Revenue

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          Process Improvement and The Art of Multilingual Support

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          I understand that my information will be used in accordance with applicable data privacy law and TaskUs' Data Privacy Policy. Please review our Privacy Policy for additional information.

            Download Case Study

            Delivering a Truly Authentic Customer Experience

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            I understand that my information will be used in accordance with applicable data privacy law and TaskUs' Data Privacy Policy. Please review our Privacy Policy for additional information.

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