We assess your business’ existing workforce in the areas of recruitment, talent development, and organizational development to provide best-in-class strategies for employee lifecycle management and career growth—all with the goal of maximizing business impact, product, and career roadmaps. Our support services include:

• Talent Acquisition Strategy
• Recruitment Pipeline Management
• Learning Content Assessment
• Learning Technology
• Career Path Strategies

Leveraging best-in-class processes, coupled with meaningful and actionable insights, and training and governance, we optimize the effectiveness of your operational teams—all with the aim of maximizing Key Performance Indicators (KPIs) and Customer Service. Our services include:

• Contact Center Development and Management
• Workforce Management (WFM) Implementation
• KPI Assessment and Development
• Continuous Improvement
• Operating Model Transformation

We successfully guide our clients in identifying core challenges that can be solved through technology enablement (e.g. AI, RPA, Chatbots, CRM, KB), technology integration, and customer interaction management. This leads to reduced AHT, improved CSAT/NPS, sales conversion, and other key metrics. Our services include:

• Customer Interaction Management
• AI Advantage and Innovation
• Advanced Data Architecture

We are committed to creating the ideal customer strategy to give your brand a distinct competitive advantage in a digital marketplace. This is accomplished by connecting strategy to execution by identifying clear, actionable pathways, metrics, and benchmarks to achieving lasting value. Our services include:

• Customer Strategy and Vision Definition
• Customer Journey Mapping
• Contact Center Maturity Assessment
• Industry Benchmarking Assessment
• Initiative Identification and Prioritization