With over 10 years of experience in the Financial Technology space, coupled with an intense focus on Crypto and NFT transaction monitoring over the past 5 years, we leverage the absolute best in people, processes, and technology to give our clients’ customers a world-class, full 360-degree experience in the areas of security, accessibility, and CX.
PCI and SOC 2-certified for both our on-site campaigns and our work-from-home (WFH) model, your customers’ data security is given the highest priority.
With an average of 93% CSAT (as of June 2021) versus the 90% target average for our FinTech campaigns, your customers are guaranteed an amazing experience.
With 10+ proprietary innovation solutions and tools per campaign, we continuously streamline our process to make it more efficient and cost-effective.
Teammates Supporting Crypto + NFT Customers
Unique Lines of Business Supported
As the crypto and NFT space grows, the need to ensure the safety and security of the infrastructure has become more critical. Fraud prevention, transaction monitoring, and compliance checks are only a few steps that cryptocurrency exchange platforms need to take to protect consumers and to maintain a competitive edge over a traditional financial system.
At TaskUs, we take safety and security with the utmost seriousness. Partnered with innovative global cryptocurrency exchange platforms, we understand the importance of safeguarding our clients’ and their customers’ assets and data. We crafted recommendations intended to guide these companies in keeping their systems and processes protected and to adapt to the changing needs of their customers and the possible impacts of regulations.
All content is monitored and screened. We check the validity information and ensure that both customers and businesses alike follow the guidelines of our clients.
We showcase our expertise in handling different verification methods such as ID, biometric, liveness, knowledge-based authentication (KBA), among others.
Over 60%+ of our Teammates are digital omnichannel experts with a 93% average CSAT across all of our clients, campaigns, and lines of business.
We review suspicious activity, transactions, and pre-set alerts to detect anti-money laundering or fraud-related concerns and seek out verification from customers.
We assist customers with their payment dispute concerns, initiate retrieval requests from merchants, and assist customers with their next steps.
We provide deep-dive assistance on the retrieval and requesting of missing critical details that are crucial in approving/rejecting transactions.
TaskUs has been in the Crypto space since 2017 when we started our partnership with one of the largest cryptocurrency exchange platforms in the market. To date, we have a rapidly growing 2,000+ Teammate count in the Crypto + NFT space providing support to the most disruptive crypto companies in the global market.
Our agility, flexibility, and commitment to quality have been vital in providing world-class support to companies in the FinTech space.
TaskUs has provided an excellent layer of support to our internal team and our customers. Their attention to detail and commitment to helping our customers is seen every day in the quality of their work.
Our partnership with TaskUs has been critical to the success of our CX and Fraud Operations. Across two geographies, they’ve recruited, trained, and upskilled CX Teammates to stay ahead of our demanding contact volumes and evolving channel strategy.
TaskUs fraud Teammates are the human-in-the-loop protecting our business and customers through account fraud reviews and driving policy compliance.