HealthTech - TaskUs

Industry

Scalable Support for HealthTech

We treat your patients with care.

HealthTech

Protecting What
Matters Most

Though digital tools have changed healthcare delivery, patients still want a personal touch. Whether scheduling an appointment or answering a claim question, we do it with empathy and care.

Omnichannel, 24/7 Care

Wherever your patient is in the world, and whatever channel they choose, we’re ready to help, any time of the day or night, and scale as you grow.

HealthTech Expertise

Industry-specific recruiting, training, and advanced technology ensure your TaskUs agents become experts on your products, services, and culture—so they perform like an extension of your team.

Advanced Data Validation

We invest in the latest data validating software and tools to ensure speed and accuracy. As a result, our average validation rates are above industry averages.

Sally Stromme

Business Development Executive | TaskUs

At TaskUs, we invest in technology and people to deliver digital patient and consumer experiences in a changing healthcare environment. We have the agility and expertise to support HealthTech companies in myriad areas, from transportation support and self-care programs to effectively shifting from reactive to proactive patient engagement.

HealthTech

What We Do

Ridiculously smart people. Ridiculously good results.

For one of our key HealthTech clients, we averaged a 96% first call resolution rate and earned, on average, a 98% quality score in our services across the board.

Patient Access and Scheduling
Patient Engagement
Eligibility and Enrollment
Pharmacy Support
Consumer Onboarding
CX, Sales, and Retention
Tech and Product Support

Secure, efficient back-office services.

We are proven healthcare back office experts, ready to help you process invoices, claims, prevent fraud, and validate your database.

Our back office services include:

Billing & Claims Support
- Claims Denials and Processing
- Subscription Support
- Product Billing and Payments
Data Entry & Aggregation
- Physician Platform Data Cleansing
- Document and Prescription Verification
Trust & Safety
- Fraud Prevention for Marketplaces
- Escalations

Expert consulting from the pros.

Whether you want to improve processes, map the patient journey, launch new products, or enter new markets, our consultants can help you achieve your goals.

Our consulting services include:

Process Optimization
- New Product Launch
- New Market Launch
- Patient & Consumer Journey Mapping
- Workforce Management and Forecasting
- Quality Framework
Channel Strategies
- CX Strategy & Transformation
- Omnichannel Implementation
- Technology and User Experience
- Consumer Segmentation

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