Industry
Scalable Support for HealthTech

We treat your patients with care.

HealthTech
Protecting What
Matters Most
Though digital tools have changed healthcare delivery, patients still want a personal touch. Whether scheduling an appointment or answering a claim question, we do it with empathy and care.
Omnichannel, 24/7 Care

Wherever your patient is in the world, and whatever channel they choose, we’re ready to help, any time of the day or night, and scale as you grow.

HealthTech Expertise

Industry-specific recruiting, training, and advanced technology ensure your TaskUs agents become experts on your products, services, and culture—so they perform like an extension of your team.

Advanced Data Validation

We invest in the latest data validating software and tools to ensure speed and accuracy. As a result, our average validation rates are above industry averages.

  • Sally Stromme
    Business Development Executive | TaskUs
    At TaskUs, we invest in technology and people to deliver digital patient and consumer experiences in a changing healthcare environment. We have the agility and expertise to support HealthTech companies in myriad areas, from transportation support and self-care programs to effectively shifting from reactive to proactive patient engagement.
    HealthTech
    What We Do
    Ridiculously smart people. Ridiculously good results.

    For one of our key HealthTech clients, we averaged a 96% first call resolution rate and earned, on average, a 98% quality score in our services across the board.

    • Patient Access and Scheduling
    • Patient Engagement
    • Eligibility and Enrollment
    • Pharmacy Support
    • Consumer Onboarding
    • CX, Sales, and Retention
    • Tech and Product Support
    Secure, efficient back-office services.

    We are proven healthcare back-office experts, ready to help you process invoices, claims, prevent fraud, and validate your database.

    Our back office services include:

    • Billing & Claims Support
      • Claims Denials and Processing
      • Subscription Support
      • Product Billing and Payments
    • Data Entry & Aggregation
      • Physician Platform Data Cleansing
      • Document and Prescription Verification
    • Trust & Safety
      • Fraud Prevention for Marketplaces
      • Escalations
    Expert consulting from the pros.

    Whether you want to improve processes, map the patient journey, launch new products, or enter new markets, our consultants can help you achieve your goals.

    Our consulting services include:

    • Process Optimization
      • New Product Launch
      • New Market Launch
      • Patient & Consumer Journey Mapping
      • Workforce Management and Forecasting
      • Quality Framework
    • Channel Strategies
      • CX Strategy & Transformation
      • Omnichannel Implementation
      • Technology and User Experience
      • Consumer Segmentation
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