Industry

Healthcare

Elevating the patient experience

Healthcare

Prioritizing patient-centered care

Patients, providers, and payors are all changing the way they consume, engage, deliver and reimburse care. TaskUs is transforming healthcare with innovative solutions that help clients improve patient outcomes, streamline workflows, and deliver personalized care while reducing costs.

Simplify Member & Patient Experience

TaskUs streamlines member and patient experience with a human-led, AI-backed approach, leveraging advanced technology and personalized support to deliver seamless, efficient, and empathetic customer service.

Deliver Outstanding Provider & Payer services

Navigate member and patient demand, manage regulatory requirements, and maximize value through our data-driven insights and future-proof solutions.

Optimize Health and Care Management

We provide the support infrastructure and scale needed to drive user adoption and improve value-driven results for your healthcare and wellness platforms, services, and devices.

Healthcare can be complex and expensive. It doesn’t have to be.

We partner with many of the most innovative healthcare brands to make it easier for patients to access and afford the care they need.

Our clients select Us because they know they can rely on TaskUs technology and talent to deliver optimized healthcare experiences.

– Shawn Stoner, Director of Client Services | TaskUs

Healthcare

What We Do

Member & Patient Support

We deliver a human-centric, omnichannel experience to simplify care navigation, improve engagement, and deliver better outcomes at reduced costs. Our services include:

Patient Support

Patient Scheduling
Ongoing Patient Engagement & Post-Visit Follow-Up
Billing

Member Support

Enrollment
Benefits Support
Policy Administration
Claims Support
Pharmacy Fulfillment and Administration
Billing

Provider & Payer Services

We drive efficiencies and integrate AI to deliver frictionless, high-quality care for patients and members.

Provider Services

Prior Authorization
Insurance Verification
Claims and Billing
Data Quality/Data Entry
Records Management

Payor Services

Network Management/Provider Credentialing
Care Management
Utilization Management
Benefits Administration
Regulatory and Compliance Programs
Enrollment and Welcome Season Support

Health and Care Management

We enable user adoption and value-driven results for your healthcare and wellness platforms with our scalable support infrastructure. Our services include:

Sales and Subscriber Growth
User Onboarding and Engagement
Technical Support
Data Capture and Tagging
Community Moderation
Advanced Data Analytics

Our Results

Delivering Exceptional Support Through Adversity

With rapid and turbulent business upheavals due to the ever-changing nature of the pandemic, a COVID-19 testing provider needed to launch swiftly, safely, and smoothly. The client needed a provider to be flexible and support increased demand at short notice. To launch quickly as required and ramp up effectively, TaskUs provided holistic support from various locations.

Trust in a partner that can move with you swiftly.

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A Healthier Solution: Delivering Unmatched Value to Patients and Clients

An American healthcare company, which operates the first and only prescription drug price comparison app, was looking for an outsourcing provider that can help them scale while remaining both remaining cost-efficient and high-performing.

We provide unmatched quality, value, and performance beyond the price.

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Helping a First-Time Outsourcer Take the Next Big Step Forward

With only 6 FTEs in their in-house contact center, a regional chain of clinics required a solution that would enable them to handle the increased call and email volume driven by their newly-opened clinics. Focusing on our Teammates’ process adherence, empathy, and attention to detail enabled Us to deliver patient delight at scale. Enhanced reporting and analytics helped Us to create new efficiencies to lower the client’s cost to serve.

Boost your patient experience with Us.

Download Case Study

Download Case Study

Optimized Healthcare Experience Delivering Efficiency for Patients and Clients

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Effectively Offloading Non-Emergency Cases from Medical Facilities for a First-Time Outsourcer

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A Healthy and Thriving Partnership Amid a Pandemic

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