Digital Customer
Experience
Achieve long-lasting brand loyalty and unmatched value through industry-leading, digital customer care.
Fraud Detection
& Prevention
Protect your customers’ identity, privacy, and investments through leading technologies and transaction monitoring processes.
All-Around
Consulting
Develop comprehensive, impactful, and digital customer strategies tailor-fit to your business objectives, growth plans, and customer platforms.
Serve the globally-connected investor, merchant, customer, and member across whatever time zone, mobile device, or digital channel they prefer on a global scale.
With our multilingual industry experts, leading AI solutions, and global reach, we succeed in giving your customers the service, security, and satisfaction that they deserve.
|
Globally Savvy SMEs |
Leverage industry-leading experts to address and solve your customers’ most pressing issues efficiently and thoroughly. |
|
Effective AI Technologies |
Apply our proprietary, field-tested Machine Learning and AI solutions to enhance the speed, quality, and efficacy of your frontline team. |
|
Interwoven |
Experience our Follow-the-Sun operational model as we draw from the expertise of the entire TaskUs network to support your customers. |
What Matters
Leverage our commitment to online safety and security with our tooling expertise, compliance processes, security standards, and proactive, people-first measures to continuously stay ahead of those wishing to do harm to your brand and customer base.
|
Systems and Tooling Mastery |
Utilize our evolving suite of tools and AI systems that examine patterns that ultimately lead to fraud, as well as halt it in its tracks. |
|
Commitment to Security Standards |
Find confidence in our certifications and commitment to PCI DSS and SOC 2 standards to protect your customers’ data, assets, and identity. |
|
Meticulous Frontline Measures |
Take advantage of our highly-trained Teammates as they diligently monitor and examine real-time transactions for suspicious activity. |
With our global team of Training, Consulting, and FinTech experts, we address your key business challenges, opportunities, and objectives to provide defined and effective solutions across people, process, and technology.
|
Operational Excellence and Experience |
We effectively manage your Teammates continuous upskilling – all while creating the best locations and infrastructure around them. |
|
Talent Enablement and Learning |
We shape your Teammates to be genuine partners, experts, and even consultants who fully cater to every unique customer’s need. |
|
Cutting-Edge Infrastructure |
We utilize the latest technologies and state-of-the-art facilities to continuously elevate CX in terms of quality, accuracy, and efficiency. |
Proof of Excellence
-
Lisa KellyFinTech companies have provided the model for customer-oriented solutions. Financial products are available to more people than ever before through innovative, accessible tech solutions. As access increases, so does the need for effective customer support.
TaskUs has built a deep expertise in the services that FinTechs need, leveraging its expertise to provide innovative solutions, agility, and flexibility to our clients. We support the many faces of FinTech, including digital banking, cryptocurrency, payments, investing, and lending. We help our clients achieve high levels of customer satisfaction across channels with our Digital Customer Experience offering. We protect their customers and their brand through our Fraud Prevention and Compliance Ops (KYC, AML, etc.) capabilities.
