Industry
FinTech

Securing the digital space for
FinTech’s disruptors.

FinTech
Keeping customer
data safe and sound.
Safeguarding customers’ finances online gets more complex every year. TaskUs has the people, accreditations, and technology required to keep customer data secure, mitigate risk, and ensure compliance.
Preventing Fraud And Risk.
Digital banking is on the rise—unfortunately, so is online fraud. Our processes quickly shut down malicious activity, and our PCI and SOCII accreditations keep customer data secure in our care.
Setting The Bar For People Excellence.
Fintech brands require powerhouse initiatives to better their services. This is accomplished not through just the best tools, but a hands-on team fully committed to constant improvement and innovation.
Driving Customer Satisfaction And Loyalty.

Our team is an extension of your own, capable of handling the most complex customer issues, speeding resolution, and delivering high customer satisfaction ratings.

Our Clients
You. And Us.
  • Aaron Fischer
    Vice President of Sales | TaskUs

    Today’s savvy consumers want more control over how they use their money, are interested in investing in the stocks of their choice, and will avoid credit cards and fees at all costs. At TaskUs, we have built an end-to-end service practice around supporting FinTech disruptors, providing exceptional customer satisfaction, while ensuring regulatory compliance.

    FinTech
    What We Do
    Brand Ambassador-Level Customer Support

    We combine technology, data, and ridiculously smart people to continuously elevate the quality of care we provide to our FinTech customers. Customer relationship management (CRM) tools, customized training, and a hand-picked staff ensure that even the most complex issues are resolved with speed, accuracy, and holistic care.

    Our services include:

    • General Customer Support
    • Sales Generation
    • Billing Support
    • Technical Support
    • Cross-selling and Upselling
    Secure, Safe Interactions

    In conjunction with our stringent security infrastructure and certifications, our human team is  one of our most important safety measures. From our rigorous hiring practices and advanced, FinTech-specific training to ongoing on-the-job coaching, we transform our agents into experts.  Our proof is in the numbers: we identify an average 15,000 counterfeit items each month, resolve most cases in 24 hours or less, and help you continue to earn your customers’ trust.  

    Our services include:

    • Account and/or Identity Verification
    • Document Verification and Research
    • Transaction Review
    • Dispute Escalation
    • Document Validation
    Advanced AI Operations

    AI and advanced digital tools add consistency to our process and reduce the opportunity for error.   

    • Machine Learning
      • Photo/Video Tagging
      • Algorithm Education
    • Data Enrichment
      • Product Uploads
      • Product Copy
      • Product Retouching
      • Photo Retouching
      • Data Entry
    Interested in
    Working With Us?