Industry

FinTech

Propelling next-generation financial tech disruptors to reach new heights and scale globally
FinTech

Building Customer Loyalty, Trust, and Security

Financial services platforms and regulations are constantly evolving—and so are risks and bad actors. To stay ahead, securing platforms and payments is imperative. TaskUs has the combination of technology and human expertise to help you navigate this dynamic landscape with confidence.

Delight Your Customers

With a global footprint we serve investors, merchants, and customers across all time zones and touchpoints. Our multilingual experts and AI solutions ensure your customers’ security and satisfaction.

Safeguarding What Matters

Our tooling, compliance, and security frameworks are designed to safeguard your brand and customers against fraud, theft, and aid compliance with regulations.

Empowering Your Frontline

Our team members are equipped with the best resources, processes, and technology to confidently serve as strategic partners and experts who cater to every customer’s unique needs.

  • FinTech companies have provided the model for customer-oriented solutions. Financial products are available to more people than ever before through innovative, accessible tech solutions. As access increases, so does the need for effective customer support.

    TaskUs has built deep expertise in the services that FinTech companies need, leveraging our expertise to provide innovative solutions, agility, and flexibility to our clients. We support the many faces of FinTech, including digital banking, cryptocurrency, payments, investing, and lending. We help our clients achieve high levels of customer satisfaction across channels with our Digital Customer Experience offering. We protect their customers and their brand through our Fraud Prevention and Compliance Ops (KYC, AML, etc.) capabilities.

    – Lisa Kelly, VP, Business Development | TaskUs
    FinTech
    What We Do
    Digital Banking & Financial Institutions

    We offer tailored solutions for enterprise banks and digital platforms, ensuring safe and innovative experiences that align with brand objectives and customer preferences. Our services include:

    • Anti-Money Laundering & Counter-Terrorism
    • Funding Solutions
    • Payments Screening
    • Chargeback Services
    • Business Transaction Monitoring
    Cryptocurrency & NFT

    We deliver secure, lightning-fast, and reliable experiences to protect the interests of both investors and artists. Our services include:

    • 24/7 Blended Voice, Chat, Email, and In-App Support
    • Fraud Detection and Prevention
    • Real-Time Transaction Monitoring
    • Social Media Scraping and Content Moderation
    Payments

    We secure your customers’ online payments and transactions through industry-leading policy development, workflow, and enforcement strategies. Our services include:

    • 24/7 Blended Voice, Chat, Email, and In-App Support
    • Payments Screening
    • Dispute Intake and Resolution
    • Complex, Real-Time Technical Support
    Investing

    We create higher profits and happier customers by leveraging big data to streamline operations and study emerging trends. Our services include:

    • 24/7 Blended Voice, Chat, Email, and In-App Support
    • KYC and KYB Research
    • Fraud Detection and Prevention
    Lending

    We design user experiences from the ground up for both emerging and established BNPL providers. Our services include:

    • 24/7 Blended Voice, Chat, Email, and In-App Support
    • Merchant Dispute Intake and Resolution
    • Fraud Detection and Prevention

    Our Results

    • FinTech Company Improves Anti-fraud Services Quality to 94%

      How we significantly improved quality scores, customer and employee satisfaction levels, and average handling times (AHT) within our client’s fraud operations function.

    • Fraud Prevention and Transaction Monitoring for A Cryptocurrency Exchange

      How we implemented a rigid training approach to deliver productivity, quality, and increased customer satisfaction.

    • EU-based Challenger Bank Increases Revenue by 85%

      How our Super Teammates, through rigorous training and subject matter expertise, improved quality, CSAT, and revenue.

        Download Case Study

        Anti-Fraud for a Fintech Organization

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          Download Case Study

          Fraud Prevention and Transaction Monitoring for A Cryptocurrency Exchange

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          I understand that my information will be used in accordance with applicable data privacy law and TaskUs' Data Privacy Policy. Please review our Privacy Policy for additional information.

            Download Case Study

            Leading EU-Based Challenger Bank

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            I understand that my information will be used in accordance with applicable data privacy law and TaskUs' Data Privacy Policy. Please review our Privacy Policy for additional information.

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