Gaming + Entertainment
We are the game-changing and trusted partner that interactive entertainment, media, and gaming industries need to develop and scale the ultimate digital customer and player experience.
Make experiences seamless, safe, and smart.
Take platform and player experiences to a Ridiculously Good level.
Billions of people now have access to millions of audio and video content online at just one click of a button. However, this freedom and convenience comes with an influx of problems concerning safety, support, and security.
Combining highly specialized Teammates and innovative solutions, we make sure that your streaming experience is superb, safe, and seamless.
From awareness to experience, to loyalty and beyond—provide seamless customer support at every touchpoint, whichever channel they choose, and wherever they are in the journey.
Our Teammates connect with users in the most genuine way possible, creating the best support experience that leads to subscription, loyalty, and outstanding results.
Get the best people, process, and innovations to optimize efficiencies in service quality and guarantee safety even as you scale. TaskUs’ people-first culture drives low attrition meaning your Teammates will be tenured and drive better quality in their interactions.
It takes a true gamer to truly understand the wins and woes of being one: from the connection made in fun and safe gamer communities to dealing with bugs and glitches, to everything in between. Your players and our people are one and the same. We operate our gaming outsourcing solutions hands-on, providing players the support they genuinely need.
Take what you love beyond the game by nurturing a safe, vibrant, and healthy player experience with best-in-class content and community moderation from Teammates who are fans and players of the games they’re supporting.
Follow where the players are so they get the best digital and omni-channel support possible, allowing for a truly safe, seamless, and unforgettable gaming experience.
Automate a substantial volume of simple, monotonous tasks so that human moderators can focus more on high-value, nuanced, and customer-focused work.
We at TaskUs are your partner and biggest supporters. We are ready to handle any challenge at a moment’s notice, bringing new agility to your customer experience and back office, transforming users into your biggest fans.
Gaming & Streaming clients
Teammates supporting gaming campaigns
Supporting the #1 audio and the #1 video streaming platforms
Teammates supporting streaming and entertainment campaigns
A globally leading on-demand streaming platform needed expertise in providing nuanced customer care, back-office support, and fine-tuning their processes. Over the years, TaskUs has proven that its agility, expertise, and innovative approach in accommodating the rapifly growing needs of their clients [why TaskUs?]. By forging a strong relationship and implementing a sustainable, out-of-the-box approach [what we did], our partnership resulted in a 300+% FTE growth and a 92% CSAT.
A globally leading music streaming and media services provider partnered with Us to drive their inside sales support and convert SMB advertisers. We closely collaborated with the Client to help build the right-fit profile and refine their learning experience process, resulting in above-target revenue by over €100K and activation of 122% of their account target.
An entertainment software and technology company that develops, maintains, and distributes video games partnered with Us to provide support in content moderation, technical support, and game testing. TaskUs fully understands the Client’s need for an experienced team and together we were successful in helping the client launch games that ensure the best player experience.
A leading audio and video conferencing platform was about to launch an exciting new platform and online marketplace for immersive experiences. They were looking for a trusted and collaborative partner to incubate this new program, with deep Trust and Safety expertise, who can go beyond service delivery and provide strategic input on solution design. With our deep expertise in Trust and Safety and Learning Experience, the launch was a resounding success, with support rapidly expanding to global audiences.
A leading American video game developer, publisher, and digital distribution company had a negative experience with their previous BPO vendor, and was looking for a credible partner to build and scale an end-to-end player experience in line with their company culture, as we all provide robust content moderation + security support for their online platform.
At TaskUs, we pride ourselves on our ability to bea true, globally leading partner who facilitates open, honest communication, as well as collaboration on new and innovative solutions. Our partnership resulted in a sustained 99.6% quality score and 109% productivity score.