Platforms and businesses are increasingly exposed to a number of serious trust and safety risks. A robust moderation system powered by a vigilant workforce is the only solution to protecting users everywhere.
At TaskUs, we understand the growing need for Trust + Safety services–which is why we are committed to creating the most secure online environment possible, while still allowing users to express themselves safely and with digital civility.
I am thrilled to see our ascent to Leader and Star Performer. We started this business less than 15 years ago and our inclusion as Leader among a small handful of impressive names is humbling. To be further awarded the Star Performer demonstrates the trust and growth we’ve earned from clients as we invest in the best technology and people to protect their platforms.
We are grateful to Everest Group for their acknowledgment of our leadership in the Trust and Safety space. We will continue to pioneer programs and services that deliver real value to our clients, and we will double down on our commitment to protect our teammates as we advance our mission to ensure a safer online world.
TaskUs truly understands multicultural, multi-geographic platforms.
Today, we partner with large social networks, dating apps, gaming and community platforms, live video and audio streaming services, and AI annotation platforms – helping to keep their platforms safe and secure.
Through our global Trust & Safety centers, we work across a wide range of policy areas and content types.
“Leader” in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2023
“Star Performer” – The Only Leader to Achieve Designation
Global TMs dedicated to T+S
A robust trust and safety policy, regularly fine-tuned to reflect global trends and events, remains instrumental in keeping online platforms free from malicious content.
Trust+Safety LOB’s supported
24x7x365 T+S coverage, a global freelancing platform
Reduction in attrition for Content Moderations Programs
We prioritize our own moderators’ well-being. Our clinician-led, evidence-based wellness program, and world-class benefits build resiliency and overall happiness, leading to an industry-high eNPS score of 65.
TaskUs is distinguished by our dedicated in-house content moderation behavioral research team, bolstering our deep expertise and allowing us to moderate up to 1.2 billion pieces of content a year.
6000+ dedicated moderation Teammates are supported by a team of T&S industry experts, allowing us to take operational learnings and turn them in to real-time insights for our clients across social, streaming, dating, gaming and marketplace platforms
At TaskUs, we prioritize workplace wellness and employee mental health like no other company does. We created the Resiliency Studio, a comprehensive, global psychological health and safety program for our Teammates – guided by evidence-based psychology practices and grounded in neuroscience.
To successfully operate a scaled content moderation business you need specialized infrastructure, deep domain expertise, and a relentless focus on wellbeing. By adopting a “Centre of Excellence” approach, TaskUs has assembled a team of policy, technology, and mental health specialists to address our clients’ complex Trust & Safety needs.
Content moderators do the difficult work necessary to keep the world safe as online activity grows exponentially.View Case Study
Since the pandemic began, more and more people have turned to social media to seek interactions with one another.View Case Study
Online dating platforms have surged in activity since the pandemic began. In fact, one of the leading dating apps, Tinder, reached a record of 3 billion swipes in a single day last March 2020.View Case Study