As an employee management platform scaled quickly, the demands on its customer experience (CX) team grew just as fast. Workloads became unmanageable, and CX specialists struggled to deliver the same level of service and empathy that customers expected. 

In turn, productivity and CSAT dropped. High stress led to increased employee turnover.

Recognizing the risk to both employees and the business, the company’s leadership knew that a tactical solution wasn’t enough. That’s when they partnered with TaskUs to design and implement a wellness & resiliency program specifically for their team’s needs.

Read the case study to discover: 

• Why a preventative, science-based approach to team wellness matters
  
• Three core principles behind an effective wellness program
  
• How the program helped reduce burnout significantly, resulting in a better experience for both employees and customers