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Autonomous Vehicle Operations

Operate safely.
Scale faster.
We run AV.

Spanning the operations, intelligence and trust layers, our services enable commercialization, bringing the structure needed for reliable fleet performance, compliance and growth across markets.

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What we do

Our services

Data & engineering
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  • Labeling & mapping: High-fidelity labeling for localization and road rule understanding

  • Geofencing & market launch: Regional transcription and localization for expansion into new territories

  • Knowledge management: Building and maintaining dynamic Internal Knowledge Bases (IKB)

  • Manual data collection: R&D support for Level 4 and Level 5 autonomy sensor validation
Field operations
Abstract 3D visualization of a data processing workflow and automated logic sequence for AI and machine learning systems.
  • Safety drivers: Structure testing across metropolitan and highway validation

  • Roadside recovery: Physical troubleshooting and manual vehicle recovery in complex environments

  • Safety telematics: Monitoring driving behaviors and vehicle health via third-party tracking systems

  • Site operations: Depot management and coordination of physical fleet logistics
Remote assistance (RA)
Abstract 3D visualization of a data processing workflow and automated logic sequence for AI and machine learning systems.
  • Remote intervention: Real-time support ranging from path validation to manual trajectory control

  • Stuck analysis: Troubleshooting and resolving vehicle stranding using proprietary remote tools

  • Remote depot ops: Automated fleet parking, charging alignment and vehicle reallocation

  • Rider support: Real-time passenger communication and technical reassurance during interventions
Emergency response
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  • 24/7 dispatch: Handling physical security events, collisions and medical emergencies

  • Law enforcement coordination: Real-time liaison with first responders and local authorities

  • Incident compliance: Comprehensive post-event documentation and regulatory reporting
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How We Help

Supporting every mile of the journey

Our unified ecosystem of specialized autonomous vehicle (AV) services that reduce cost per mile, enhance rider experience and enable market expansion while maintaining safety and compliance.

Toriah Van Heuvelen
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Meet Our People

Toriah Van Heuvelen

SVP, Client Services

Toriah leads client relationship management, strategy and operational excellence. She’s dedicated to industry innovation and setting a gold standard.

Multiple tilted copies of the book "Trust, Safety, and the Internet We Share," featuring a vibrant geometric watercolor cover, arranged against a solid dark blue background.

PUBLISHED RESEARCH

Contributing to a safer autonomous future

“Trust, Safety, and the Internet We Share: Multistakeholder Insights” brings together practitioners, researchers and regulators to document the reality of their work and codify best practices.

Our experts contributed two chapters that highlight the role of strategic partners in advancing AI innovation and protecting frontline performance.

Omar Zoubi
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Meet Our People

Omar Zoubi

DVP, Global AV Operations

Revolutionizing autonomous mobility through TaskUs’ AI-human integration, Omar helps create frameworks that propel clients to market leadership.

Nick Allen
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Meet Our People

Nick Allen

Head of AV & Mobility Solutions

Nick has 10+ years experience delivering growth for clients in a range of verticals, including AV and on-demand delivery, through CX and operational excellence.

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