Aerialists and AI. Dreams and diversity of thought. Wellness and wide-scale CX metrics. Samovar and the science of sleep. Ideas that go together? You betcha. These ideas made their way to the stage at this fall’s SF CX Summit as we heard from disruptive brands like Facebook, Samsung, ThirdLove, Twitter, Waymo, LinkedIn, Uber and more!

“CX Summit offers really forward thinking sessions that are diving deep on issues like AI and self service, while getting a group of industry leaders together talking about topics that are going to define the industry in the future instead of being stuck in the past.“

On May 16, 2019, over 250 CX leaders came together at the TaskUs CX Summit. Throughout the day, we heard from cutting edge CX leaders such as Will Freund, the COO of Harrys, Sally Helgesen, the Co-Author of How Women Rise, and Gabriele Masili, the Chief Technology Officer at Microsoft, to name a few.

“CX Summit is different because there is no other outlet where you can connect with professionals to talk about the real things that are plaguing CX.”

Over 170 upper echelon CX leaders gathered at The Village in San Francisco to discuss the trends, loose ends, and successes in customer experience. Brands like Twitter, Nike, Yelp, and GoDaddy discussed hot topics in CX from technology to remote work to the components of creating a customer-centric culture.

“I am so happy with my experience at the summit! Came away inspired and curious.”

Our CX Summit in New York was held at the popular venue OFFSITE on April 12, 2018. Over 140 disruptive CX leaders from brands like Samsung, SoFi, LimeBike, and Balsam Brands came together to discuss customer experience trends and strategies on how to elevate your CX regardless of what industry you’re in.

“I appreciated being with a group of peers who were conquering similar issues – and that the focus was on overall customer experience!”

On Thursday, April 20, over 100 leaders from some of the world’s most disruptive and innovative companies gathered at OFFSITE in New York City to participate in best in class presentations from Rent the Runway, Mailchimp, BaubleBar, Delivering Happiness, and more!

“I flew to NYC just for the CX Summit and it was worth every minute.” – Director of CX

CX Summit returned to the Fact0ry with a group of top executives from high-growth companies to discuss technology, customer experience, innovation, and the future of service.

Some topics included Machine Learning, Automation, and the Experience, Moving KPIs by Being Wrong, and Lessons From 100 to 1M Candidates: How to Hire Awesome CX Reps.

“There were a lot of smart people and a lot of great topics. The CX Summit was very engaging, timely, and informative.” – Head of Global Customer Operations

Attendees from innovative companies like Barkbox, Blue Apron, ClassPass, and Spotify gathered on April 28 to discuss and learn about all things related to CX.

“Many events, especially on this topic tend to be pretty dry. The TaskUs CX Summit did some unexpected things to ensure everyone was having a great time and learning from each other a ton.” – VP of Customer Relations

The inaugural TaskUs CX Summit descended upon San Francisco with presentations from top notch companies like Google Express, Yelp, Hootsuite, and AdRoll covering topics ranging from Rapid Prototyping the Customer Journey to Understanding Churn.

“Thanks for hosting a great CX Summit today. I met some great people facing similar challenges in growing teams.” – Founder and CEO

In our hometown of L.A. on December 3rd, a group of 60 CX disruptors gathered at SmogShoppe to hear from innovative companies: Quibi, Disney+, The Black Tux, Omaze, RingDNA, GoDaddy, SnackNation, Ritual and Pluto TV. From conversations on AI implementation to The Rise of Silicon Beach, CX Briefing provided the hottest industry insights.

On March 21st, an intimate group of 45 Austin locals gathered at SPiN for ping pong, punch and popcorn while hearing from innovative companies like Samsung, Google Shopping, Indeed and The Guild Hotels. From customer care conversations to why Austin is becoming a CX ops destination, attendees left with valuable and actionable takeaways.