On Thursday, April 20, over 100 leaders from some of the world’s most disruptive and innovative companies gathered at OFFSITE in New York City to participate in best in class presentations from Rent the Runway, Mailchimp, BaubleBar, Delivering Happiness, and more!

“I flew to NYC just for the CX Summit and it was worth every minute.” – Director of CX

CX Summit returned to the Fact0ry with a group of top executives from high-growth companies to discuss technology, customer experience, innovation, and the future of service.

Some topics included Machine Learning, Automation, and the Experience, Moving KPIs by Being Wrong, and Lessons From 100 to 1M Candidates: How to Hire Awesome CX Reps.

“There were a lot of smart people and a lot of great topics. The CX Summit was very engaging, timely, and informative.” – Head of Global Customer Operations

Attendees from innovative companies like Barkbox, Blue Apron, ClassPass, and Spotify gathered on April 28 to discuss and learn about all things related to CX.

“Many events, especially on this topic tend to be pretty dry. The TaskUs CX Summit did some unexpected things to ensure everyone was having a great time and learning from each other a ton.” – VP of Customer Relations

The inaugural TaskUs CX Summit descended upon San Francisco with presentations from top notch companies like Google Express, Yelp, Hootsuite, and AdRoll covering topics ranging from Rapid Prototyping the Customer Journey to Understanding Churn.

“Thanks for hosting a great CX Summit today. I met some great people facing similar challenges in growing teams.” – Founder and CEO