TaskUs partnered with the necessary set of AI tools to review large amounts of audio to improve its capabilities. We leveraged our existing, diverse social media content moderation processes and systems to create a platform that enabled team members to moderate large amounts of audio efficiently.
TaskUs implemented a full quality program that involved basic auditing, quality scoring baselines, and performance expectations setting.
TaskUs has been providing customer support for their three-sided marketplace–rider, driver, and the merchant- for one of our biggest clients, a UK-based food delivery platform, since 2015. Find out what we did to make the escalation process more efficient through proper queue management and accurate reporting and how it increased productivity and improved handling time.
TaskUs’ Trust and Safety solutions involve proactive approaches in content moderation services and constant improvement of Trust and Safety processes, guaranteeing continuous business growth and success.
TaskUs’ Trust and Safety Ad Review focuses on industry-standard Trust and Safety practices by performing #RidiculouslyGood political advertisement reviews, accompanied by policy optimizations and comprehensive training.
Content moderators do the difficult work necessary to keep the world safe as online activity grows exponentially.View Case Study
Since the pandemic began, more and more people have turned to social media to seek interactions with one another.
Online dating platforms have surged in activity since the pandemic began. In fact, one of the leading dating apps, Tinder, reached a record of 3 billion swipes in a single day last March 2020.