Trusted Guardians of the Web: Policy, Workflow, and Training Design for Content Moderation

Whether it is a community platform or an online marketplace for gamers, the need to create an online environment that is enforced by policies and community standards is an absolute necessity. This way, users can enjoy their online gaming experience and safely interact with other members of the community.

The Challenge

A leading American video game developer, publisher, and digital distribution company was launching a new product, an exciting new platform and online marketplace, to better cater to the growing needs of their player base.

They were looking for a trusted and collaborative partner to incubate this new program, with deep Trust & Safety expertise, who can go beyond service delivery and provide strategic input on solution design.

The Solution and the Results

The early involvement of TaskUs Content Security domain experts to guide thinking and decision-making helped this client expand on their Community Standards and create policies, enforcement guidelines, and procedures for handling edge cases. The successful launch of the Trust & Safety support team for the new platform and its customers also expanded support for a global audience.