Case Studies

The Suite Life: Solving Seasonal Scaling Issues And Increasing CSAT

Published on October 15, 2019

Last Updated on June 1, 2022

A large travel app company was experiencing stressful seasonal scaling issues like high-volumes of inquiries, low headcount, and a plummeting CSAT.

Check out our case study to learn how TaskUs partnered with this travel app giant to achieve:

102% service level
86% CSAT across three operational sites
Greater customer longevity by issuing credits instead of refunds for 94% of customers

Download Case Study >

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