m417946f

Taking You to the Next Level Elevating Customer Service and Quality. Empowering People.

PDF
m417946f

Taking You to the Next Level Elevating Customer Service and Quality. Empowering People.

PDF

The Suite Life: Solving Seasonal Scaling Issues And Increasing CSAT

A large travel app company was experiencing stressful seasonal scaling issues like high-volumes of inquiries, low headcount, and a plummeting CSAT.

Check out our case study to learn how TaskUs partnered with this travel app giant to achieve:

  • 102% service level
  • 86% CSAT across three operational sites
  • Greater customer longevity by issuing credits instead of refunds for 94% of customers
Download Case Study

    Download Case Study

    Taking You to the Next Level Elevating Customer Service and Quality. Empowering People.

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