A massive spike in sales presents a golden opportunity — but it also puts customer support teams to the test. This was the case for one leading beverage eCommerce company when, during the pandemic, sales surged by 500%.

At the time, operations still relied on manual processes, and the company’s in-house team was suddenly overwhelmed. Customer expectations soared, creating the need for a faster, more efficient solution to meet them.

To scale with demand, without sacrificing quality, the company turned to TaskUs to completely revamp its retail CX operations.

Read our full case study to see how we:

• Boosted team proficiency and performance with tailored training
  
• Simplified workflows and optimized team structures
  
• Refined knowledge bases for faster, more accurate responses