Food and beverage delivery remains a popular choice thanks in no small part to convenience and the wide variety of options available at one’s fingertips. While this meant good business, ensuring customer satisfaction is still challenging for companies. Speed and accuracy are crucial when processing online orders, and efficiency is necessary for providing excellent e-commerce support services. This poses a critical question to companies: How do I reduce ticket resolution time?
Our Client, a beverage e-commerce platform, struggled to maintain customer satisfaction after experiencing an unexpected surge of 500% in sales during the COVID-19 pandemic. They needed a partner to help them improve customer experience on-demand delivery by speeding up their slow response times from high ticket volumes and optimizing their inefficient case monitoring caused by legacy and manual tracking processes.
TaskUs established several best practices to address the client’s influx of customers:
With our expertise in DCX and investments in our Teammates, we provided our Client the answer to reduced ticket resolution time, thus improving their customer experience.