The amount of user-generated content shared and consumed online has increased exponentially and unprecedentedly over the past year alone. While the web can be informative and entertaining, it has also proven to be a breeding ground for increasingly sophisticated, malicious activity – from hate speech to illegal and harmful content.
Our Client, a leading video game developer, sought our expertise to address two central challenges:
- The need for a proven partner adept at proactively assuring user account security
- The need for a multifaceted, extensive partner to design and escalate a comprehensive player experience while simultaneously offering stringent Trust and Safety support
The Answer is Us
TaskUs delivers best-in-class safety, compliance, and fraud prevention solutions to maximize protection for your platform and user community.
- Risk + Response: Our all-inclusive suite of services spanning from fraud protection and compliance to chargeback management are engineered to prevent fraudulent activities and unauthorized transactions on your platform. Our solution is designed to match your business needs and ensure your legal compliance. We pride ourselves on our commitment to excellence and meticulousness, providing peace of mind as you focus on your primary business.
- Digital Trust + Safety: Our comprehensive content moderation service ensures that your platform’s UGC aligns with your established policies and is suitable for your user base. We create a safe environment where users can share their experiences without fear of harassment or harmful content. Our expert team ensures your platform remains a secure space for engaging discussions.
To address our Client’s needs, we’ve engineered a detailed 9-step investigation methodology for thorough account scrutiny and designed a customized recruitment profile for content moderation roles. We’ve implemented psychiatric examinations to ensure hires can cope with potentially egregious content. We’ve also established a Train-the-Trainer model where trainers engage in content moderation activities to acquire practical knowledge and generate best practices.
Our #RidiculouslyGood strategies and outstanding performance delivered the following results:
- 15% cost savings due increased efficiency and productivity
- 99.6% internal quality score versus a 99% target
- 109% productivity score versus a 100% target
- 10% increase in Average Handling Time (AHT)
- 25,000+ tickets resolved versus <5,000 tickets by their previous outsourcer
Protect your users and reduce risks.
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