The amount of user-generated content shared and consumed online has increased exponentially and unprecedentedly over the past year alone. While the web can be informative and entertaining, it has also proven to be a breeding ground for increasingly sophisticated, malicious activity – from hate speech to illegal and harmful content.
In a landscape teeming with bad actors, businesses need increasingly effective risk management solutions to keep up with all the abovementioned dangers—to protect their users and provide safe, enjoyable online spaces.
As a highly sought-after business service provider of top-notch safety and compliance solutions, we provide two essential services to guarantee the safety and security of your platform and its user base:
Leverage our extensive experience in compliance outsourcing, risk + response management, and content moderation services. We understand every platform is unique, and we work closely with our clients to ensure the security and safety of your platform from every angle.
Implementing these services under one roof is essential for maintaining a positive brand image, keeping your users satisfied, and protected at all times.
In fact, one of our clients approached Us with two distinct challenges, specifically the need:
Working closely with the Client, we developed an intensive and rigorous 9-step investigation process to analyze and thoroughly verify accounts before restoring access to the correct and high-value account owner.
To address the client’s Trust and Safety needs, we created a custom recruiting profile for content moderation teammates and conducted psychiatric checks to ensure potential hires could handle graphic content.
We LSO implemented a Train-the-Trainer model, with trainers and team leaders performing content moderation work to gain experience and compile best practices for the campaign.
As a result of our strong partnership, we were able to produce Ridiculously Good results:
Increased cost savings by 15%, following an increase in productivity and efficiency
99.6% internal quality score versus a 99% target
Productivity score of 109.0% versus a 100% target
We continuously trained all our full-time employees (FTEs) to pivot as account issue specialists, swiftly investigating and resolving urgent fraud-related issues. Our teammates underwent a 10-day intensive training and 10-day nesting that included drills, scrimmages, and simulations from real-time experiences and lessons learned as we handled multiple issues.
The Client saw a significant improvement in their standard operating procedures:
Our outstanding performance led to TaskUs being awarded new complex LOBs by the client.
TaskUs is your one-stop-shop for addressing digital trust and safety. We know how to protect your platform from fraud and harmful content and ensure that you are legally compliant. We’re dedicated to providing high-quality human + AI-enabled services that are reliable and efficient.
Our Risk + Response and Trust + Safety services were instrumental in adding value to the client. Our efforts to address their distinct challenges resulted in significant improvements across the board. Our commitment to understanding our client’s needs and providing customized solutions sets Us apart and makes Us the trusted partner of choice for businesses worldwide.
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