Safety First in Autonomous Vehicles: Why Outsourcing Customer Support is the Way Forward

Know what to look for an outsourcing partner to handle customer support and solve your challenges and pain points.

Published on December 18, 2023
Last Updated on December 18, 2023

Autonomous vehicles (AVs) are becoming increasingly prevalent in modern transportation, and their success depends heavily on customer care. With the challenges of public perception, regulatory compliance, and passenger safety, companies can benefit from autonomous vehicle industry outsourcing companies. This enables them to better manage complex issues and facilitate growth and scalability. Outsourcers have valuable expertise and resources in our continually changing legal and regulatory environment. Their highly skilled workforce is trained and updated on new policies and standards, ensuring clear communication with customers, addressing their concerns, and educating them on safety measures and proper usage. This ultimately enhances passenger and pedestrian safety. 

Outsourcing customer support streamlines operations and improves efficiency. As a company scales, the requirement for customer care increases exponentially. Managing and coordinating this task can be challenging, especially for companies focusing on technology and infrastructural expansion. By dedicating this crucial role to specialized partners, AV companies can focus on their core competencies, improve their offerings, scale their operations, and fortify safety measures for passengers and pedestrians. 

Choosing an Outsourcing Partner

Call center outsourcing can offer their expertise to seamlessly integrate themselves into the mission of an autonomous vehicle company. This allows the business to focus on its core strength of pioneering groundbreaking technology and solutions while ensuring the highest safety and compliance standards are met.

When selecting autonomous driving industry outsourcing partners, it's important to consider certain key attributes. Here are some tips to help you make a well-informed decision: 

Demonstrated Stability

Understanding your vendors' financial soundness and stability is important. Do they have a long-standing presence in the market? Find out if they have a good business model and if they have served companies similar to yours. Instability in your vendor can hurt your business.

Industry Expertise

Look for vendors with experience working with companies in your industry. There are vendors who are known for their experience in certain industries, and they are best suited for you as they are more likely to understand the intricacies of your business and market. 

Due Diligence

Ensure your vendor selection process includes reviewing a vendor's market placement. Determine if they currently serve your competitors and provide good results. Check out their media presence and references. This can help determine whether the vendor is viable and safe to work with. Key due diligence areas include compliance with all legal requirements and whether they have any reported serious data privacy and security breaches.

Know more about considerations in choosing and managing your outsourcing vendor.

Outsource Customer Support Autonomous Driving with Us

TaskUs has been a reliable partner for leading autonomous vehicle companies for over a decade, offering end-to-end digital customer experience solutions for Level 3 and 4 AV firms.

Driving Innovation Together: TaskUs - Your Trusted Partner in Autonomous Vehicles

TaskUs is at the forefront of delivering excellent real-time customer experience. We offer assistance across all locations and channels, such as voice and chat, to ensure the safe operation of automated vehicles. For instance, our Response team shares this information with other fleet members when the AV encounters a safety risk or a closed road. This enables the AVs to anticipate alternative routes. 

Our understanding of the end-to-end AV lifecycle enables Us to provide effective solutions that drive your business forward. Our global reach of highly skilled teammates and cutting-edge tools allows Us to offer a tailored end-to-end customer service program that supports critical autonomous vehicle safety issues and helps you scale operations. Our team's expertise and cutting-edge tools, powered by Generative AI, provide your customers with the necessary information and guidance. Our AV solutions are customized to meet your scaling needs, delivering cost-effective results with efficiency and accuracy, resulting in smoother operations and safer rides.

Interested in Working With Us?


Abegail Matitu
Vice President, Global Digital Experience
Abbie is the Global Digital Customer Experience Lead responsible for ensuring that we create the best experience possible for your customers as it relates to your brand and making each touchpoint of the customer journey effective and engaging. With her vast experience and a demonstrated history of working in the offshoring/outsourcing industry, she is highly skilled in managing end-to-end operations across various verticals and horizontals. She is a strong business development professional, and Continuous Process Improvement is her passion.