Manual loan reviews slow financial services firms down. Repetitive tasks, like extracting and standardizing data from bank statements, drain productivity and delay decisions, often at the expense of the customer experience.

One capital loan provider saw these challenges firsthand as demand grew. Its team spent valuable time calculating financial metrics from inconsistently formatted documents, leading to approval delays, errors and formatting issues that hurt both satisfaction and performance.

To streamline operations, the company partnered with TaskUs. We built an automated loan processing system that featured automatic balance calculations, one-click data removal, account name decoding and other functions for faster and more accurate application reviews.

In this case study, you’ll learn:

• How automation helped reduce loan approval times
• How our tool elevated service quality metrics
• How we helped the company release $300 million in loans within a year