Safeguarding End-to-End Player Experience through Robust Content Moderation

Published on June 21, 2022
Last Updated on August 23, 2022

The global gaming market size is expected to reach USD 545+ billion by 20281.

As a direct response to the COVID-19 pandemic, persisting until today despite easing restrictions, key players in the industry are increasingly focused on improving hardware, increasing software bandwidth, and improving internet speed for better gameplay. However, player experiences can only be as good as the people who help make them. User-generated content containing inappropriate images and posts with offensive, racist, or out-of-policy language can ruin gamers’ experience, which could negatively affect game developers.

The Challenge

A leading American video game developer, publisher, and digital distribution company previously had an overall negative experience with a different outsourcing vendor. They were looking for a credible, experienced partner who could not only build and scale an end-to-end player experience in line with their company culture, but also provide robust content moderation and content security support for their online platform.

The Solution

At TaskUs, we pride ourselves on our ability to be not just an outsourcing vendor—but a true partner who facilitates open, honest communication, as well as collaboration on new and innovative solutions. More so, we provide holistic support for all content security Teammates throughout their employee life cycle at TaskUs, as we are invested in their wellbeing while they perform the difficult but necessary task of moderation. Happier employees not only have better performance, but are more resilient and willing to stay for the long term.

The Results

TaskUs has consistently surpassed targets on this campaign, and the client is impressed with our continuous improvement and dedication to excellence.

  • 99.6% Internal Quality score vs. 99% target
  • 109.0% Productivity (Content Flagged Per Hour) score vs. 100% target

Learn more about how we helped this largest PC game distributor provide a safe and fun environment for all gamers.


Kaitlyn White
Dir, Gaming