1.5 million each year—that's the number of requests a bank could handle after redesigning its claims process to use bots!1
Not to be confused with a cyborg hero with an impeccable shooting accuracy depicted in movies, though. We’re talking about software robots that replicate how humans would interact with an application, also known as Robotic Process Automation (RPA).
Imagine RPA being the arms and legs of a bot, and artificial intelligence (AI) as the brain. Over time, the AI gets more intelligent as the RPA feeds it with more data. Instead of just completing a programmed action, the RPA, with the help of AI and machine learning (ML), would determine what action to take based on data2.
RPA, as a catalyst for a broader digital transformation, is one of the key drivers for the rapid adoption of the said technology across companies and industries.
“Organizations generate the most value from RPA deployments when integrated with other digital technologies such as AI, machine learning, smart workflow tools, and digital assistants to drive end-to-end digital transformation,” says Siddhartha Sharad, director of IT at Pace Harmon, an advisory firm for business services transformation5.
Today, humans are no longer required for repetitive, dull, tedious, and time-consuming activities. Instead, they can focus and train on higher-level functions.
One example of an RPA implementation success story is when Juniper Networks, a provider of networking and cybersecurity solutions, partnered with Automation Anywhere to automate its billing portal process, add better process controls to reduce overall risks, and decrease the invoice submission turnaround time (TAT). Today, Juniper’s Accounts Receivables team has a digital workforce of software robots working 24/7 to submit invoices. By automatically triggering and uploading invoices to a customer portal every time a new order was delivered, Juniper automates the invoice submission process, matching order number, item, quantity, price, and tax, eliminating all intensive, high-volume, and error-prone manual tasks6.
While it may be known that the Hi-Tech sector is the primary driver in developing this promising technology, the fast-paced and digital nature of companies in this industry also makes them viable candidates for using RPA in their own operations.
Whether it be the physical supply chains of consumer electronics brands or the always-busy customer data highways of Software as a Service (SaaS) products, RPA offers a competitive edge to enterprises that are seeking added value to their business.
As a reliable partner for disruptive companies, TaskUs has always been dedicated to delivering up-to-date solutions by blending the latest digital technologies with our superior operational excellence and customer service. RPA is one of those technologies that we continuously innovate to meet our clients’ ever-changing needs in the High Technology industry.
Staying true to our People-First commitment, we challenge the notion that RPA and automation threatens humans’ jobs. Instead, TaskUs embraces this as an opportunity to empower our Teammates, allowing them to upskill and innovate themselves, while the bots handle the mundane, repetitive tasks.
This is the value that TaskUs brings to the table when it comes to RPA. With innovative technologies and ridiculously talented humans working hand-in-hand, we strive to deliver the next generation of excellence to our clients.
Our capabilities in crafting customized solutions allow us to cater to the most specific cases. Here are a few examples of how TaskUs delivered impactful change to clients through RPA:
TaskUs ensures that every aspect of the business experiences the benefits of our automation solutions. Through our Full 360-Degree Impact, we understand that serving your customers with accurate, meaningful data and empowering our teammates with purposeful work are key elements in achieving your desired business outcomes.