Ecommerce outsourcing is an excellent way to reduce costs and streamline your business, but it can be difficult to know where to start. Before jumping the shark, it’s time to figure out what it is, how it works, and what to consider when looking for an eCommerce BPO partner.
Ecommerce outsourcing lets you partner up with third parties or agencies that specialize in eCommerce outsourcing services and other aspects of developing an online business. This includes everything, from developing and designing your website, creating and managing your marketing campaigns, to taking care of eCommerce customer service.
There are many different ways you can outsource your eCommerce needs: hiring an agency that specializes in digital marketing; using a Software-as-a-Service (SaaS) platform that provides customer behavior or industry insights; or hiring freelancers that specialize in back office support for an online business.
When looking to partner up with a company that offers eCommerce outsourcing services, it is important to consider the reasons why. Whether it's cost savings or improving efficiency, many benefits can be gained by going through a business process outsourcing company.
Different aspects of the business require different skills. Developing an eCommerce platform, building an online store, or operating and managing eCommerce services require certain types of specialists, and outsourcing these to an eCommerce BPO can be extremely helpful. Ecommerce outsourcing companies have the manpower, technology, and expertise to help set your business up for success.
Before beginning the outsourcing project, you must align your goals and key performance indicators clearly. Consider clarifying a few things internally before diving into eCommerce outsourcing:
Determine which operations you can outsource at the moment—do you need a call center or just outsource email services? What languages do you need? What’s your overall goal? Asking these questions can help you figure out your needs, which will improve your chances of finding the right outsourcing call center partner.
When looking for an eCommerce outsourcing company, it is crucial to have a clear understanding of what you are getting from them and what expectations they have for themselves. Think about choosing your eCommerce outsourcing partner like a shopping experience:
When it comes to choosing a vendor, you should do your research before making any commitments. The most important thing to consider is if they are the best fit for what you currently need.
Dubbed by the Everest Group as the World's Fastest Growing Business Process (outsourcing) Service Provider, TaskUs reinvents customer experience and expectations in the retail and eCommerce outsourcing industry. We won’t just give excellent customer care; we make sure that your customers will have a Ridiculously Good shopping experience.
One of our clients, a global eCommerce platform, is transforming the way sellers do their business online. They implemented a number of support channels to assist their growing community. However, their reach and customer satisfaction rates start to diminish as they continue to experience hypergrowth. Above all else, they needed a partner that could flourish in a complex-care environment and rapidly scale with their company’s growth.
By focusing on these three key aspects of our CX strategy, TaskUs was able to provide a positive customer service experience and achieved outstanding results for our client: