Unpacking the Need for Customer Personalization: Q&A with Phillip Akhzar, Founder of Arka

Shopping App Notification: “Get ready!...

All Hail: The Customer is King and Deserves a World Class Experience

Before connecting with customers, it’s...

The Most Coveted Title in Gaming is Not What You Think

Last month, I went to E3 for the first time....

5 Big Takeaways from CX Summit NYC

“To be innovative you have to learn to be...

The 3 Biggest Challenges for Smart Home Technology

Since the launch of the vacuum cleaner in...

How To Transform An Underperforming Sales Organization

According to Hubspot, more than 40% of sales...

Keyword-based or Natural Language Processing Chatbots: What Does it All Mean?

It's no secret: chatbots are here and the...