Content moderators do the difficult work necessary to keep the world safe as online activity grows exponentially. We believe that content moderators, as the first responders of the internet, deserve the utmost respect and support. So while the broader industry has yet to establish clinical best practices for supporting the mental health of content moderators due to a lack of research, we wanted to get to work.
We hired industry-leading experts to research, create, test, and fine tune what we’re now calling The TaskUs Method: a comprehensive, global psychological health and safety program for content moderators, guided by the practice of evidence based psychology and grounded in neuroscience.
Our Method goes beyond reactive interventions, proactively supporting mental health, and the resiliency skills employees need to do their challenging and essential job.
In the spirit of driving discussion on how to best support content moderators, we’re sharing the TaskUs best practices we’ve learned through our extensive research and clinical programming:
Expanding well beyond traditional “corporate wellness” offerings, these best practices address the unique needs of content moderation professionals, helping companies successfully guide and support their employees, from recruitment and throughout their advancing careers.
We are proud of our work and the steps we have taken — and we know there is still so much further to go. We look forward to continuing to drive this conversation forward for the broader industry.
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