Sr. Director for Global Partner Strategy and Management, UnitedHealthcare
A healthcare ops leader with 30+ years of experience, Lucy oversees large-scale domestic and international vendor-supported operations, performance governance, operational excellence and CX initiatives.
Nicole Blumenfeld
Sr. Director, Trust, Safety & Support, Epic Games
Nicole has 10+ years of experience scaling Trust & Safety operations for major consumer technology platforms. A former attorney, she brings a practical, human-centered approach to online community safety.
Honora Whitfield
VP, Global Operations, Scaled Operations, Meta
Honora leads large-scale operations, shaping AI-driven work transformation and high-impact operating models. She holds an MBA and is a graduate of Harvard Business School’s Advanced Management Program.
Paari Krishnamurthy
Strategy and Operations Leader, OpenAI
Paari specializes in human evaluations, AI automation and workforce strategy. With experience at Bain, Goldman Sachs and AI startups, he drives customer value, reliable deployment and business viability.
Harry Campbell
Founder, The Driverless Digest
A thought leader in the mobility space, Harry has spent the past decade analyzing key industry trends alongside executives, policymakers and investors shaping the future of transportation.
Tiffany Xingyu Wang
CEO, Songsheet AI
Tiffany founded Songsheet, co-founded Oasis Consortium, which set Web3’s first user safety standards, and wrote The Trust Code. A WEF Young Global Leader with two ML patents, her work is featured in TIME, MIT Technology Review and Forbes.
Sam Krause
SVP and Head of Operations and Member Experience, Chime
Sam oversees key operational functions aimed at making Chime’s customer support a true differentiator. She led strategy & ops across diverse industries and holds an MBA from Wharton alongside an MA from Johns Hopkins.
Glen Wise
Co-Founder and CEO, Cinder
Glen is the Co-Founder and CEO of Cinder, a platform that fortifies companies against online abuse and manipulation. Prior to starting Cinder, he was an engineer at Meta building trust and safety investigation tools.
Manik Dhar
Chief Commercial Officer, May Mobility
Manik is responsible for May Mobility’s growth strategy, backed by 25+ years of experience scaling tech companies. Prior to May, he served as Chief Revenue Officer at CloudFactory, led Zūm to 10x growth in two years and held leadership roles at Google and Oracle.
Paul Suhey
COO, Voltera
Paul leads Voltera’s operations and tech to accelerate EV & AV adoption. Previously, he co-founded Revel and served as COO, leading moped-sharing, rideshare and charging ops. He also held roles at ExxonMobil and GLG.
Daryl Sando
VP, Trust & Safety Operations, Match Group
Daryl oversees moderation and CX operations for Match Group (MG), including Tinder and E&E brands. She manages governance functions, built MG’s first Trust & Safety policy and drove Tinder’s DSA compliance.
Fazulul Haque “Sheik” Sheik
Co-Founder & Co-CEO, TARS AI
Sheik is Co-Founder and Co-CEO of TARS AI, an AV depot orchestration platform. A former combat pilot, he previously led robotics at Amazon, ran Tesla Zero-Service ops in North America and later managed field deployment for the Optimus program.
Dr. Shubhra Jain, MD, MBA
Chief Business Officer, Hippocratic AI
Dr. Shubhra leads business growth for Hippocratic AI’s safety-focused platform for healthcare. A former physician, she led healthcare venture investments at Tarsadia and was a Principal at Cota Capital, backing and serving on boards of biotech companies.
Kim Nelson
Head of Global Support Operations, Uber
Kim joined Uber in 2022 and oversees support operations for riders, earners, eaters and merchants. A tech veteran with over 20 years of experience, she previously held leadership roles at Microsoft, Comcast and Convergys.
Sylvaine Brew
VP Operational Excellence, Talkiatry
Sylvie builds the systems, data and AI-powered workflows that make patient and provider support faster, smarter and better. With 10+ years in operations, she brings both the discipline to drive efficiency and the instinct to improve the customer experience.
Sr. Director for Global Partner Strategy and Management, UnitedHealthcare
A healthcare ops leader with 30+ years of experience, Lucy oversees large-scale domestic and international vendor-supported operations, performance governance, operational excellence and CX initiatives.
Nicole Blumenfeld
Trust & Safety Executive & Industry Leader
Nicole has 10+ years of experience scaling Trust & Safety operations for major consumer technology platforms. A former attorney, she brings a practical, human-centered approach to online community safety.
Honora Whitfield
VP, Global Operations, Scaled Operations, Meta
Honora leads large-scale operations, shaping AI-driven work transformation and high-impact operating models. She holds an MBA and is a graduate of Harvard Business School’s Advanced Management Program.
Daryl Sando
VP, Trust & Safety Operations, Match Group
Daryl oversees moderation and CX operations for Match Group (MG), including Tinder and E&E brands. She manages governance functions, built MG’s first Trust & Safety policy and drove Tinder’s DSA compliance.
Manik Dhar
Chief Commercial Officer, May Mobility
Manik is responsible for May Mobility’s growth strategy, backed by 25+ years of experience scaling tech companies. Prior to May, he served as Chief Revenue Officer at CloudFactory, led Zūm to 10x growth in two years and held leadership roles at Google and Oracle.
Tiffany Xingyu Wang
CEO, Songsheet AI
Tiffany founded Songsheet, co-founded Oasis Consortium, which set Web3’s first user safety standards, and wrote The Trust Code. A WEF Young Global Leader with two ML patents, her work is featured in TIME, MIT Technology Review and Forbes.
Sam Krause
SVP and Head of Operations and Member Experience Chime
Sam oversees key operational functions aimed at making Chime’s customer support a true differentiator. She led strategy & ops across diverse industries and holds an MBA from Wharton alongside an MA from Johns Hopkins.
Adeline Ley
SVP, Operations Talkiatry
With 11 years of multidisciplinary experience, Adeline transforms businesses and leads teams through rapid change. She helped scale Talkiatry 40x and played a pivotal role in MedOptions’ turnaround and acquisition by LifeStance.
Harry Campbell
Founder, The Driverless Digest
A thought leader in the mobility space, Harry has spent the past decade analyzing key industry trends alongside executives, policymakers and investors shaping the future of transportation.
Glen Wise
Co-Founder and CEO, Cinder
Glen is the Co-Founder and CEO of Cinder, a platform that fortifies companies against online abuse and manipulation. Prior to starting Cinder, he was an engineer at Meta building trust and safety investigation tools.
Paari Krishnamurthy
Strategy and Operations Leader, OpenAI
Paari specializes in human evaluations, AI automation and workforce strategy. With experience at Bain, Goldman Sachs and AI startups, he drives customer value, reliable deployment and business viability.
Paul Suhey
COO, Voltera
Paul leads Voltera’s operations and tech to accelerate EV & AV adoption. Previously, he co-founded Revel and served as COO, leading moped-sharing, rideshare and charging ops. He also held roles at ExxonMobil and GLG.
Fazulul Haque “Sheik” Sheik
Co-Founder & Co-CEO, TARS AI
Sheik is Co-Founder and Co-CEO of TARS AI, an AV depot orchestration platform. A former combat pilot, he previously led robotics at Amazon, ran Tesla Zero-Service ops in North America and later managed field deployment for the Optimus program.
Dr. Shubhra Jain, MD, MBA
Chief Business Officer, Hippocratic AI
Dr. Shubhra leads business growth for Hippocratic AI’s safety-focused platform for healthcare. A former physician, she led healthcare venture investments at Tarsadia and was a Principal at Cota Capital, backing and serving on boards of biotech companies.
Kim Nelson
Head of Global Support Operations, Uber
Kim joined Uber in 2022 and oversees support operations for riders, earners, eaters and merchants. A tech veteran with over 20 years of experience, she previously held leadership roles at Microsoft, Comcast and Convergys.
Sylvaine Brew
VP Operational Excellence, Talkiatry
Sylvie builds the systems, data and AI-powered workflows that make patient and provider support faster, smarter and better. With 10+ years in operations, she brings both the discipline to drive efficiency and the instinct to improve the customer experience.
What to expect
This year’s theme will focus on the biggest shifts in autonomy — from foundational LLMs and agentic systems to physical AI.
rocket_launch
Pilot to production
Operationalizing autonomous projects and deploying them in the real world
lock
AI safety
Data and trust frameworks to make systems reliable
security
Policy & adoption
Navigating compliance and boosting public trust
Agenda
2:00 PM – 3:00 PM
Registration
Activations & networking
3:00 PM – 3:30 PM
The Hybrid Engine: Where 1+1 = Something Else
When human expertise meets agentic AI something new emerges: results that neither can deliver alone. This session explores what this new operating model looks like in practice — beyond simple efficiency to high-value personalization and revenue growth.
Honora Whitfield
VP, Global Operations, Scaled Operations, Meta
Bryce Maddock
CEO & Co-Founder, TaskUs
3:30 PM – 4:00 PM
Can I Trust This Thing?
As foundation models move out of the lab and into the products we use every day — from massive gaming platforms to the dating apps where we meet our partners — Trust & Safety has never been more critical, or more complex. The underlying question driving user adoption is simple: Can I trust this system? This session brings together leading AI thought leaders, platform executives and T&S experts to examine the real-world impact of generative AI. Together, we will explore how user trust is won, maintained, and rebuilt when dynamic AI models are at the wheel.
Daryl Sando
VP, Trust & Safety Operations, Match Group
Nicole Blumenfeld
Trust & Safety Executive & Industry Leader
Glen Wise
Co-Founder and CEO, Cinder
Tiffany Xingyu Wang
CEO, Songsheet AI
Phil Tomlinson
SVP, Global Offerings, TaskUs
4:00 PM – 4:30 PM
Frictionless: The AI-Amplified User Experience
As members use their CX platforms, expectations for instant, hyper-personalized, and empathetic support are at an all-time high. This cross-industry executive panel brings together leaders to explore how agentic AI workflows are reshaping member experience at scale. These innovators are deploying predictive support models, and real-time intelligence to handle high-volume friction points, empowering human teams to deliver deeper care, faster resolutions, and seamless interactions when it matters most.
Lucy Sotelo
Sr. Director for Global Partner Strategy and Management, UnitedHealthcare
Kim Nelson
Head of Global Support Operations, Uber
Sylvaine Brew
VP Operational Excellence, Talkiatry
Jarrod Johnson
Chief Customer Officer, TaskUs
4:30 PM – 5:00 PM
Beyond the Breakthrough: Making Autonomy an Everyday Reality
When we have a world that evolves with autonomous delivery, how do we scale operations to keep pace? Getting physical AI onto the road, sidewalk or in the home looks simple compared to the operational complexity of scaling it — from remote assistance and data pipelines to edge case handling. The machines are finally ready and the models are trained, but the scale depends on everything that comes after. Join leading voices in mobility for a pragmatic look at where AVs, robots, etc. stand right now. The panel will explore the back-end systems, human operations, and public trust needed to turn autonomous into part of our transportation infrastructure.
Manik Dhar
Chief Commercial Officer, May Mobility
Paul Suhey
COO, Voltera
Fazulul Haque Sheik
Co-Founder & Co-CEO, TARS AI
Omar Zoubi
DVP, Global AV Operations, TaskUs
Harry Campbell
Founder, The Driverless Digest
5:00 PM – 5:30 PM
Frontier, Specialized and Applied AI: The Insider Perspective
What does the AI frontier look like from the people building models and those putting them to work? This panel brings together perspectives from large-scale model development, specialized healthcare AI and implementation to explore the forces shaping their work and what they’re learning as new capabilities move from development into use. Together, they’ll offer an insider’s view of where AI is headed and what comes next.