Game On: Increasing Resolution Rates for the Ultimate Player Experience

Published on September 25, 2018
Last Updated on May 2, 2023

Since 2014, the number of games available on our client’s platform grew by 387%.

Their explosive global growth, along with thousands of new video games coming out every year, resulted in an influx of support tickets, and it began to negatively impact resolution rates and player experience.

Download our case study, Game On: Increasing Resolution Rates for the Ultimate Player Experience, and learn how TaskUs:

  • Reduced tickets to resolution by 33%
  • Created an end-to-end player experience
  • Trained agents to full proficiency in 40 days

Download Case Study >

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References

Glenn Chua
Editorial Director
Glenn is the Editorial Director of the Integrated Marketing team who is in charge of all the client-, internal-, and external-facing content of the company with the goal of generating sales and growth for the company, as well as attracting new talent to join its global growth. Creative, passionate, yet soft-spoken in person, he has extensive knowledge of fast-growing companies, industries, service lines, and emerging technologies.
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