We are living in a new era of an Electric Vehicle (EV) Revolution. Gone are the days when EVs were seen as futuristic, science fiction, or high-tech. With the automotive market pivoting from gasoline-powered to electric cars, the race is on as many suppliers and automakers alike are developing innovative battery technology, charging solutions, and electrification plans in municipals so that EVs can go the distance.
The global EV market is expected to reach a value of $725.14 billion1 by 2026. The upwards growth and rising demand for more eco-friendly transportation and the government’s support for long-range, zero-emission vehicles have compelled manufacturers to continue to produce more EVs. Automakers built2 five times more new EV models in 2021 than in 2015, increasing the attractiveness for consumers, and the number of EV models available on the market is now around 450.
Let’s step on the brakes for a minute and analyze the opportunities and obstacles within EVs that most of us know:
Fortunately, those who plan to purchase an EV have technology4 on their side. Battery performance, for example, gets a boost from artificial intelligence (AI), data science, and big data tools. Machine learning (ML) optimizes battery life by gathering and monitoring various data. For instance, Tesla utilizes5 AI and ML for self-driving and “over-the-air” updates—wirelessly sent software enhancements that make your vehicle “safer and more capable over time.”
As we start the shift to EVs, a new set of customer journeys and experiences is going to emerge, involving innovative technology and unique obstacles. Analogous services such as charging, upselling, and OEM/dealer/customer support can present a challenge. That’s where TaskUs comes in. We know that the brand, hardware, and technology produced by EV companies are unmatched, and TaskUs can partner to help ensure the best quality AI/ML solutions and CX support through the EV ownership and vehicle life cycle.