The eCommerce space has long been plagued with fraudulent activities and risky transactions, which are currently growing at an accelerated rate.
An analysis conducted by TransUnion on global eCommerce fraud during the start of the 2022 holiday online shopping season, specifically during the 5-day thanksgiving weekend, revealed that risky transactions were 82% more prevalent than the rest of the year globally. In the United States, it was revealed to be even 127% greater.1
Our client was one of the many eCommerce platforms that faced challenges such as
To ensure our client’s marketplace integrity, TaskUs worked with the Client Services, Project Management, Trust + Safety, and Operations teams and introduced the following risk management and fraud prevention measures:
With TaskUs being the client’s only partner when it comes to Trust & Safety, they were able to reach multiple performance milestones including:
To learn more about TaskUs’ Risk + Response fraud prevention approach for eCommerce marketplaces, download our case study, Fighting Fraud and Reducing Risk through Meaningful Partnership for a Large eCommerce Platform.
References
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