Platforms and businesses are increasingly exposed to a number of serious trust and safety risks. A robust moderation system powered by a vigilant workforce is the only solution to protecting users everywhere.
At TaskUs, we understand the growing need for Trust & Safety services–which is why we are committed to creating the most secure online environment possible, while still allowing users to express themselves safely and with digital civility.
TaskUs truly understands multicultural, multi-geographic platforms.
Today, we partner with large social networks, dating apps, gaming and community platforms, live video and audio streaming services, and AI annotation platforms – helping to keep their platforms safe and secure.
Through our global Trust & Safety centers, we work across a wide range of policy areas and content types.
User Generated Content moderation for social, gaming, dating, live-streaming and marketplaces
Creating safer and more trustworthy experiences by identifying and removing harmful content.
Ensuring platform health by identifying and mitigating manipulation and deception attempts
Forensic investigation of suspicious behavior to aid fraud discovery, prevention, and account safety.
Evaluating complex brand and advertising components to ensure compliance, placement, and accuracy
Ensure brand integrity and address coordinated harmful behavior across brand and political content.
Review, research, and analyze data for accuracy, relevance, and product quality
Ground truth validation that drives product quality across travel, commerce, gaming, and retail.
Through our dedicated Trust & Safety service line team, TaskUs is fully committed to becoming an industry leader in Content Moderation — a goal that permeates every aspect of our services, our partnerships, and our unrelenting focus to keep the web safe for all.
The TaskUs Resiliency Studio is the comprehensive, global psychological health and safety program we created for our Teammates — guided by the practice of evidence-based psychology and grounded in neuroscience.
Click here to see how TaskUs is ahead of the curve in people, culture, and diversity.
Content Moderation, Trust & Safety (T&S) is a fast growing area of our business. We have 5,800+ dedicated Teammates complemented by T&S industry experts, an in-house Policy Research Lab and Resiliency Studio. Today, we partner with large social networks, dating apps, gaming and community platforms, live video and audio streaming services, and AI annotation platforms, among others.
We prioritize our own moderators’ well-being. Our clinician-led, evidence-based wellness program, and world-class benefits build resiliency and overall happiness, leading to an industry-high eNPS score of 70.
TaskUs is distinguished by our dedicated in-house content moderation behavioral research team, bolstering our deep expertise and allowing us to moderate up to 1.2 billion pieces of content a year.
To stay at the forefront of online safety, we partner with leading cutting-edge AI and ML companies to complement our clients’ in-house solutions, and maintain a dedicated fund for developing new innovations in digital and content policy areas.
Over the last few years, content moderation has been catapulted into the spotlight—exposing industry failures and calling for fundamental change. At TaskUs, we believe that more transparency and accountability is ultimately a good thing. We encourage and embrace an open dialogue that includes platforms, service providers, mental health professionals, academics, and even the media—and we believe that our consultative partnership of equals will allow for that highest level of engagement.