The Effects of Prolonged Misinformation Exposure on Moderators
Moderators are vulnerable to what’s known as the “illusory truth effect,” when repeated exposure to misinformation influences judgment. Our study found that an accuracy-focused mindset helps eliminate cognitive bias.
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The Cognitive Adaptability and Resiliency Employment Screener (CARES): Tool Development and Testing
The first research-validated trait-based employee screening tool designed to decrease psychological risk for content moderators
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Perceptions and Experiences of Severe Content in Content Moderation
How do content moderators perceive content severity? Does egregious content always cause more stress than moderate content?
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Social Media Police and Wonder Girl: Phenomenological Accounts of Content Moderators’ Experiences in the United States and India
Content moderation is a relatively new occupation wherein reviewers peruse content
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The Psychological Well-Being of Content Moderators
The Emotional Labor of Commercial Moderation and Avenues for Improving Support
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Content Moderator Startle Response
What is it? How does it impact Content Moderators? What can we share about industry best practices?
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Effects of a Novel Resiliency Training Program for Social Media Content Moderators
Our first academic journal publication, research supports that the TaskUs Method is an evidence-based approach
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The Hidden Impact of Misinformation on Moderators
What latest academic publication in the renowned and highly selective open-access journal PNAS Nexus?
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Protecting the Protectors: The Role of Well-being in AI Annotators’ Safety Work
What GenAI has underscored the need for enhanced AI safety measures?
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An Elevated Approach to Ensure Workplace Wellness
What is an elevated approach and how does it ensure workplace wellness?
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Applying Psychometrics in Trust + Safety
What are psychometrics and how can they be beneficial in the Trust and Safety sphere?
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Critical Role of Evidence-Based Resiliency Programming
What is resiliency programming and how could be a critical role of evidence-based?
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