Wellness + Resiliency
Proof of Excellence
Dive into TaskUs’ wellness and resiliency resources, experience, and expertise through our case studies, insights, reports and more.

Creating hope through action,

TaskUs wellness professionals discuss suicide prevention.

Insights and Case Studies
Publications

The Effects of Prolonged Misinformation Exposure on Moderators

Moderators are vulnerable to what’s known as the “illusory truth effect,” when repeated exposure to misinformation influences judgment. Our study found that an accuracy-focused mindset helps eliminate cognitive bias.

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The Cognitive Adaptability and Resiliency Employment Screener (CARES): Tool Development and Testing

The first research-validated trait-based employee screening tool designed to decrease psychological risk for content moderators

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Perceptions and Experiences of Severe Content in Content Moderation

How do content moderators perceive content severity? Does egregious content always cause more stress than moderate content?

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Social Media Police and Wonder Girl: Phenomenological Accounts of Content Moderators’ Experiences in the United States and India

Content moderation is a relatively new occupation wherein reviewers peruse content

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The Psychological Well-Being of Content Moderators

The Emotional Labor of Commercial Moderation and Avenues for Improving Support

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Content Moderator Startle Response

What is it? How does it impact Content Moderators? What can we share about industry best practices?

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Effects of a Novel Resiliency Training Program for Social Media Content Moderators

Our first academic journal publication, research supports that the TaskUs Method is an evidence-based approach

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    White Papers

    The Hidden Impact of Misinformation on Moderators

    What latest academic publication in the renowned and highly selective open-access journal PNAS Nexus?

    Find out more in this white paper

    Protecting the Protectors: The Role of Well-being in AI Annotators’ Safety Work

    What GenAI has underscored the need for enhanced AI safety measures?

    Find out more in this white paper

    An Elevated Approach to Ensure Workplace Wellness

    What is an elevated approach and how does it ensure workplace wellness?

    Find out more in this white paper

    Applying Psychometrics in Trust + Safety

    What are psychometrics and how can they be beneficial in the Trust and Safety sphere?

    Find out more in this white paper

    Critical Role of Evidence-Based Resiliency Programming

    What is resiliency programming and how could be a critical role of evidence-based?

    Find out more in this white paper
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