Trust + Safety

Safeguarding
Digital Life

Our robust moderation systems safeguard users everywhere, and because we also protect the people doing the work, they can stay ahead of the threats.

Trust + Safety experts overseeing the content moderation process
Trust + Safety experts overseeing the content moderation process

TaskUs: A Leader

TaskUs, Leader on Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2024
We are a “Leader” on Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024.

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    TaskUs Named a Leader in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024

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    TaskUs, Leader on Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2024

    • I am thrilled to see our ascent to Leader and Star Performer. We started this business less than 15 years ago and our inclusion as Leader among a small handful of impressive names is humbling. To be further awarded the Star Performer demonstrates the trust and growth we’ve earned from clients as we invest in the best technology and people to protect their platforms.

      – Bryce Maddock, Co-Founder & CEO

    • We are excited to see TaskUs yet again positioned as a Leader. To be included as a Leader among a very small group of influential organizations further demonstrates the superior analytical and monitoring capabilities that we aim to deliver to our clients as we witness the evolution of trust and safety policies on a global scale.

      – Rachel Lutz-Guevara, Division Vice President of Trust and Safety
      Trust + Safety

      All Online Users are Vulnerable to Bad Actors and Egregious Content

      Platforms and businesses are increasingly exposed to a number of serious trust and safety risks. A robust moderation system powered by a vigilant workforce is the only solution to protecting users everywhere.

      At TaskUs, we understand the growing need for Trust + Safety services–which is why we are committed to creating the most secure online environment possible, while still allowing users to express themselves safely and with digital civility.

      Different. Diverse. That’s Us.

      TaskUs truly understands multicultural, multi-geographic platforms.

      9,100

      Global TMs dedicated to T+S

      A Trusted and Tested Partner

      Today, we partner with large social networks, dating apps, gaming and community platforms, live video and audio streaming services, and AI annotation platforms – helping to keep their platforms safe and secure.

      200+

      Trust+Safety LOBs supported

      27 sites in 12 countries

      30+

      languages supported

      50%

      Reduction in attrition for Content Moderations Programs

      Learn More
      Trust + Safety Services
      Protecting Brands;
      Protecting People;
      Protecting Futures
      We lead the industry in pioneering innovative solutions that instill trust, safeguard businesses and users, and prioritize the well-being of our client communities and team members. We set new standards in every aspect of our work.
      Content Workspace
      • A fully customizable moderation tool suite along with proprietary wellness featured tools to aid safety and improve output.

        Know More about our Safety Operations Center.
      Community Safety

      Human, expert moderation of graphic and egregious content across social, gaming, dating, live-streaming & marketplaces

      • User Generated Content Moderation
      • Live Audio & Video
      • Broadcast Moderation
      • Chat Moderation
      Content Detection

      Toxic content detection and risk scoring using machine learning across images, video and text.

      • AI Moderation
      • Toxicity Scoring
      • Add New Classifiers
      • Continuous Improvement
      Platform Integrity

      Evaluation of brand & advertising components to ensure compliance, safe placement & relevance.

      • Marketplace Listings
      • Ad Moderation
      • Health & Safety
      • Intellectual Property
      Content Curation

      Review, research & annotate large sets of data for accuracy, ground truth validation & product quality.

      What Sets Us Apart

      Frontline- and People-First

      We prioritize our own moderators’ well-being. Our clinician-led, evidence-based wellness program and world-class benefits build resiliency and overall happiness, leading to an best in class eSAT 90.

      Data-Centric Approach + Human Judgment

      TaskUs is distinguished by our dedicated in-house content moderation behavioral research team that bolsters our deep expertise and enables Us to moderate up to 1.2 billion pieces of content a year.

      Dedicated Practice and Investments

      9,100 Global TMs dedicated moderation Teammates are supported by a team of T&S industry experts, allowing us to take operational learnings and turn them into real-time insights for our clients across social, streaming, dating, gaming and marketplace platforms.

      Prioritizing People-First

      At TaskUs, we prioritize workplace wellness and employee mental health like no other company does. We created the Resiliency Studio, a comprehensive, global psychological health and safety program for our Teammates – guided by evidence-based psychology practices and grounded in neuroscience.

      Learn more about Wellness + Resiliency

      Proof Of Excellence

      • content moderation best practices
        Best Practices for Content Moderation, Employee Psychological Health and the Critical Role of Evidence-Based Resiliency Programming

        Content moderators work to keep the world safe as online activity grows exponentially.

        Download Case Study
      • Refining Community Policy to Ensure Excellent Content Moderation on Social Media Platforms

        Since the pandemic, exponentially more people have turned to social media to seek interactions and community.

        Download Case Study
      • Advancing Security Policy for Safer Dating App Experiences

        Online dating platforms continue to surge in popularity in 2022, there were over 366 million online dating service users. By 2027, an estimated 440 million people will be on these platforms. (Statista 2023).

        Download Case Study

          Download Case Study

          The Critical Role of Evidence-Based Resiliency Programming: Best Practices for Content Moderation and Employee Psychological Health

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            Download Case Study

            Major Dating App Trends & Violations

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            I understand that my information will be used in accordance with applicable data privacy law and TaskUs' Data Privacy Policy. Please review our Privacy Policy for additional information.

              Download Case Study

              Content Moderation for a Social Media Platform

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              I understand that my information will be used in accordance with applicable data privacy law and TaskUs' Data Privacy Policy. Please review our Privacy Policy for additional information.

              View All Case Studies
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