The TaskUs CX Summit gathered leaders from some of the world’s most disruptive companies on June 15 to learn and share insights on human and tech partnerships in the new world. For the first time, the CX Summit happened simultaneously online and in person at The Sunset Room in Austin, Texas.
Multiple best-selling author, Simon Sinek, headlined the event with a conversation in his book, The Infinite Game. To build and transform lasting organizations, Sinek called on companies to embrace an “infinite mindset,” as to how we approach lifestyle or health. “While it’s good to have goals—whether we hit or miss them—doesn’t mean the business is a winner or a loser. We have to pay more attention to the trend data than the absolutes,” said Sinek.
Businesses should also look into investing in human skills. Since the pandemic, people have become more empathetic. Video communication has allowed seeing another person’s life, creating more understanding. Active listening also must be taught to manage effective confrontation or to navigate a difficult conversation.
Chief Customer Officer, Mark Troughton shared how Chime is disrupting the financial industry with its people-first culture. “What that means is we need to build on the talent, the environment, and the collaboration that enable people to bring their full and best selves to work. And for us [at Chime], it is creating a very team-oriented, empathetic, and inclusive culture,” shared Troughton. This same mindset continues to affect their business decisions, especially using AI technology to create better products and services for people who live paycheck-to-paycheck.
Leaders also engaged in conversations in various breakout sessions while making new connections. Among the panelists were Founder Collective, Chime, Toast, DoorDash, Etsy, TSPA, Sentropy, Affectiva, Honeywell, Salesforce, Automation Anywhere, and Twilio who shared industry insights and best practices in integrating human and technology in various aspects of Digital Customer Experience, Content Security, AI Operations, and Digital Innovation.
The CX Summit concluded with a message from TaskUs founders, Bryce Maddock and Jaspar Weir, on the company’s debut on Nasdaq last Friday. Chief Customer Officer Jarrod Johnson also thanked the speakers, panelists, clients, and teammates for making the hybrid event a memorable one.
