Industry
Retail and Ecommerce

Creating rich retail CX that goes beyond the checkout cart

Retail and Ecommerce
Leading the Future
of Retail Customer Experience
Whether you’re moving from physical to digital or fusing both functions, your foremost target should always be your customers’ needs. With fast-paced dynamics driving the retail industry, you need the guidance of experts to help you make smart decisions at every turn. TaskUs offers that and more.
Focus on Next-Gen Omnichannel Solutions

With over 40 service offerings, TaskUs spearheads customer support across all touchpoints that resonate with your users and buyers, maximizing your ability to engage them effectively at every channel.

Transform the Definition of ECommerce & Retail CX

With over 25% of our client base classified under Retail and eCommerce, TaskUs ensures only the best processes, technology, and practices as we continuously redefine the customer journey.

Create Personalized Moments with AI for Retail

With over 10 tech partnerships, TaskUs’ AI solutions bridges the gap between privacy and data security , allowing you to gather relevant insights through maximizing focus on your customers.

Our Clients
Us. And You.
  • Alicia Guiying
    VP of Operations | DoorDash

    The TaskUs team that has been assisting me and my team has been incredible. The team has not only provided excellent quality of work, but also gets along remarkably well with us.

  • Alicia Guiying
    VP of Operations | DoorDash

    The TaskUs team that has been assisting me and my team has been incredible. The team has not only provided excellent quality of work, but also gets along remarkably well with us.

  • Alicia Guiying
    VP of Operations | DoorDash

    The TaskUs team that has been assisting me and my team has been incredible. The team has not only provided excellent quality of work, but also gets along remarkably well with us.

    Retail and Ecommerce
    What We Do
    Industry Leading Customer Support.

    Excellent customer support isn’t just a competitive advantage, it’s an absolute necessity and 67% of our retail clients employ this service. Some of the concierge-level support services we provide include:

    • Customer Care
    • Account related concerns
    • Subscription/membership concerns
    • Rewards/Loyalty Programs
    • Order Management
    • Shipping inquiries
    • Returns, replacement, and refunds
    • Sales and Lead generation, cross-selling, and upselling
    • Technical Support Services
    • Billing and Payments Support

    Back-Office Mastery.

    Excellent customer support isn’t just a competitive advantage, it’s an absolute necessity and 67% of our retail clients employ this service. Some of the concierge-level support services we provide include:

    • Customer Care
    • Account related concerns
    • Subscription/membership concerns
    • Rewards/Loyalty Programs
    • Order Management
    • Shipping inquiries
    • Returns, replacement, and refunds
    • Sales and Lead generation, cross-selling, and upselling
    • Technical Support Services
    • Billing and Payments Support

    Globally Recognized Content Moderation.

    Excellent customer support isn’t just a competitive advantage, it’s an absolute necessity and 67% of our retail clients employ this service. Some of the concierge-level support services we provide include:

    • Customer Care
    • Account related concerns
    • Subscription/membership concerns
    • Rewards/Loyalty Programs
    • Order Management
    • Shipping inquiries
    • Returns, replacement, and refunds
    • Sales and Lead generation, cross-selling, and upselling
    • Technical Support Services
    • Billing and Payments Support

    Interested in
    Working With Us?