Current psychometric tools in the workplace are confined to measuring personality and aptitude. However, volumes of research and technological progress are available to widen and deepen psychometric involvement with the potential to economize assessment’s effort, time, and cost. Workplace psychometricians and psychologists are thus presented with a tremendous opportunity to scientifically gauge the dynamic job roles and career trajectories of the Trust + Safety workforce.
Psychometrics should be applicable across the Trust + Safety employee life cycle and must come to speed with digital innovation. Beyond the technical know-how, humanizing assessments is also vital. At a time when the workforce is more dynamic than ever—characterized by multinational operations and hybrid working conditions—it is only fitting for businesses to lead, join forces, and develop assessments that address various intersections of diversity. While such practices may take years to become naturalized in the system, integrating psychometrics is more urgent now than ever. These efforts can advance a transparent, state-of-the-art talent management culture and even enhance business differentiation.