Operations Managers

Outsourcing glossary

Those stinking three letter words.

Here’s a quick guide to help understand the in’s and out’s of outsourcing.

Operations Managers

Definition

Operations Managers (OMs) are managerial-level leaders that support and lead teams who focus on operational functions.

At TaskUs, Operations Managers are responsible for up to 100 teammates under their care. As a team – headed by an Operations Manager – they handle service delivery and drive adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) that our clients require.