Industry

Retail + eCommerce

The customer experience is everything.

Retail + eCommerce

Job One: Exceed Expectations.

Whether you’re selling in a physical location, online, or both, an outstanding, personal customer experience is critical. Through a combination of technology, strategy and Ridiculously Smart people, TaskUs delivers that experience with consistency—even in an ever-changing world.

Focus on Next-Gen Omnichannel Solutions

With over 40 service offerings, TaskUs delivers service and support across all touchpoints, keeping customers engaged and driving loyalty in every channel.

Proven Experience in eCommerce + Retail CX

With deep expertise in the Retail and eCommerce space, we share best practices and guide our clients on the technology and processes needed to achieve their goals.

Using AI to Personalize the Customer Experience

We help you fully utilize your data to personalize the customer journey, personalize offers, and experience channel interactions that drive loyalty and satisfaction.

Clients come to TaskUs because we’re disrupting the industry the same way many of them have disrupted their own. We’re changing the way great customer care is delivered and we do it by investing in our frontline people and ensuring every teammate feels empowered to deliver Ridiculously Good experiences.

– Bailey Boyd, Director of Business Development for Retail and e-Commerce

Retail + eCommerce

What We Do

Industry Leading Customer Support

Excellent customer support isn’t just a competitive advantage, it’s an absolute necessity. Our concierge-level support services include:

Customer Care

Account-related concerns
Subscription/membership concerns
Rewards/Loyalty programs
Order management
Shipping inquiries
Returns, replacement, and refunds
Sales and lead generation, cross-selling, and upselling
Technical support services

Back-Office Mastery

The best support is not just about solving questions reactively, but providing the kind of experience that turns customers into passionate brand evangelists. We offer a wide range of next-gen, back-office capabilities, including:

Customer journey mapping
Customer review monitoring
Data entry
Online research
Data cleansing and aggregation
Digital marketing support

Globally-Recognized Content Moderation

Regulating and monitoring pieces of content for brand safety and to protect the consumer experience is as important as providing best-in-class retail customer support. That’s why we offer a variety of content moderation services, which include:

Marketplace Fraud Detection
eCommerce Fraud Prevention
Account Security Detection
Profile Impersonation
Content Abuse Detection

Our Results

Hyper-Growth Retail & eCommerce Excellence

We built a team of Communications Specialists and Writers to develop, maintain, and communicate changes needed to solve frontline and buyer challenges.

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The Art of Multilingual Support

We swiftly and smoothly implement and online wholesale marketplace, demonstrating our experience and expertise in hiring support for multiple languages in retail outsourcing.

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CX & Sales eCommerce Consulting Expertise

We boosted the client’s overall revenue by increasing their average order value through the use of data collection, data and trends analysis, and insights summary.

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Driving World-Class Customer Experience while Maintaining Revenue

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Process Improvement and The Art of Multilingual Support

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Delivering a Truly Authentic Customer Experience

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