Retail + eCommerce
Navigate shifting economic conditions and evolving customer needs by delivering Ridiculously Good and innovative customer care
We understand your business’ and customers’ ever-evolving needs. This is why we over-invest in our frontline so they are empowered to provide the highest level of quality service to your customers—and for you to exceed expectations.
Since 2008, we have scaled and partnered with over 100 of the world’s most disruptive and fast-growing brands with multi-partner environments.
Retail & eCommerce Clients
Dedicated Retail & eCommerce Teammates
Average CSAT Achieved
From industry-leading frontline CX to back-office brilliance, we cover all aspects of your customers’ journey to ensure a satisfying, seamless, secure, and superb experience in the online Retail and eCommerce space.
Learn more about our Digital Customer Experience services.
Learn more about our Trust & Safety services.
Learn more about our AI Services
Learn more about our Risk & Response services.
What You Gain
Sustained Success for Your Brand, Users, Buyers, Sellers, and Shareholders
Achieve end-to-end, effective, and sustained improvements in the following areas of your brand and business through TaskUs’ proven ability to deliver measurable, repeatable results.
Over the past decade, we have assisted clients in developing strategies to migrate CX support to lower-cost markets, reducing their total cost of service by an average of 45%.
Our people-first culture, rigorous onboarding process, and hands-on training programs lead to high-performing “Super Teammates,” regularly achieving CSAT scores over 92% and a low attrition rate compared to industry standard.
Our Teammates supporting our global clients in the retail and eCommerce space are functional experts in identifying, recommending, and generating need with platform sellers and SMBs, resulting to some campaigns averaging $2,800+ in additional annual revenue per Teammate.
Our deep experience in the retail and eCommerce industry enables us to successfully scale programs during seasonal, promotional, and social influencer peaks, with some clients scaling up and down in headcount by as much as 350% every year.
We partner with cutting-edge Machine Learning companies to complement our clients’ in-house solutions. TaskUs is distinguished by its deep content moderation capabilities of up to 1.2 billion pieces of content a year, including those of platform users/sellers to ensure a safe and secure shopping environment.
We are dedicated to bringing innovation and continuous improvement to our campaigns enabling teams to work faster and smarter through the power of AI.
Place Your Trust in Us
Give your customers the absolute best support in whatever channel they prefer to engage you with: Social Media, SMS, In-App Messaging, Live Chat, Email, Phone, and more.
Increase average order value and reduce cart abandonment with impactful inbound + outbound selling that positions relevant product recommendations.
Monitor the integrity of user-generated content across your online marketplaces and eCommerce platforms. Capitalize on our teams’ proven track record in investigating suspicious account behavior and fraudulent claims.
Optimize search functionality and product discovery with our capabilities in product tagging and data annotation. Keep your online product set current with field-tested data structuring and product uploading services.
We built a team of Communications Specialists and Writers to develop, maintain, and communicate changes needed to solve frontline and buyer challenges.
We swiftly and smoothly implement and online wholesale marketplace, demonstrating our experience and expertise in hiring support for multiple languages in retail outsourcing.
We boosted the client’s overall revenue by increasing their average order value through the use of data collection, data and trends analysis, and insights summary.