Outsourcing glossary

Those stinking three letter words.

Here’s a quick guide to help understand the in’s and out’s of outsourcing.



An Escalation is a procedure that results from the pre-established set of parameters that moves a customer’s complaint, challenge or concern to either a more senior representative or one that initiates a related process.

At TaskUs, although we train our teammates to have a full breadth of knowledge and empower them to make independent decisions, anEscalation is sometimes required.