Industry

On-Demand Travel + Transportation

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On-Demand Travel + Transportation

Get Ahead: A Solutions-Driven Approach

We power disruptive and high-growth travel and transportation brands across the globe through supercharged solutions, optimizing operational processes, driving cost efficiencies, and maximizing omnichannel customer experiences. We provide solutions that get you miles ahead.
Taking Travel to the Future

Poised to Rapidly Scale

Be on top of the ebb and flow of traveler demands. Ensure agility and full coverage with TaskUs’ always-on, high-performance teams.

Impeccable CX at Every Turn

Provide unparalleled traveler experiences. Drive loyalty through insights-backed, end-to-end CX and exceed customer expectations.

Get Ahead with Innovation

Identify efficiency opportunities with automation and machine learning to enhance the speed and quality of your frontline team.
A New Way Forward

Push Progress Higher

Adopt leading-edge technologies that utilize automation, IoT, and predictive analytics to drive long-term efficiencies for your fleet and rider network.

Take Productivity Further

Optimize operations, boost productivity, and exceed targets with the perfect balance of innovative tools and high-performing people.

Arrive Faster

Outpace uncertainty as you push for growth. Achieve workforce excellence, intelligent operations, and a culture of innovation to boost your trajectory.
Excellence at Your Doorstep

Multi-Vector Marketplace Excellence

Deliver authentic interactions and impactful experiences at every touchpoint. Eliminate variables as you serve a vibrant and continuously evolving marketplace.

Growth Through Agility and Flexibility

Support your partner network and build a stellar seller experience whether you’re growing your footprint or expanding your offerings.

Peace of Mind Through Innovation

From order processing to customer security, harness digital technologies to create a seamless end-to-end experience with speed, safety, and scalability.

  • When it comes to large, fragmented, growing, and dynamic industries such as Travel, Transportation, and Hospitality, we don’t just stick to the itinerary. We believe in brave, innovative, out-of-the-box solutions that bring in real results—driving better, bigger, and more enduring value for our clients. This allows Us to thrive and remain a trusted business process partner for several of today’s industry-leading and most disruptive companies. And we don’t plan on slowing down anytime soon.

    – Bailey Boyd, Vice President for Global Sales (On-Demand Travel and Transportation) | TaskUs
    On-Demand Travel + Transportation
    What We Do
    Travel & Hospitality

    Home-sharing and Vacation Rentals

    • Build scalability, flexibility, and security for travel companies to delight customers and build loyalty.

    Reservations and Booking

    • Harness digital mastery to handle the end-to-end travel ecosystem.

    Aggregated Travel Marketplace

    • Provide support coverage from sales to merchant onboarding to support this dynamic marketplace.

    Tours and Tickets

    • Ensure smooth transactions and increased revenue through account verifications, payments, and real-time alerts.
    Mobility / Logistics

    Last-Mile Delivery

    • Connect the dots and create a frictionless experience for customers, drivers, and merchants.

    Connected Cars and Autonomous Vehicles

    • Ensure quality, predictability, and safety for the future of sustainable travel.

    Mobility-as-a-Service

    • Create a seamless journey for customers from micro-transit to car-sourcing and everything in between.

    Digital Fleet

    • Streamline processes, increase visibility, and improve efficiency while keeping costs down.
    On-Demand Delivery

    Food and Restaurants

    • Create a seamless customer experience in delivering food to homes from local, national, ghost, and virtual kitchens.

    Groceries and Essentials

    • Build scalable and speedy solutions for merchants to deliver convenience, pharmacy, and everyday goods to customers.

    Alcoholic Beverages

    • Curate customer favorites and enhance their experience, all while ensuring the trust and safety of merchants and drivers.

    Our Results

    • Driving Structure and Growth

      How we supported the client’s complex logistics process and delivered initiatives instrumental to their growth.

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    • Going Beyond the Frame

      How we went above and beyond in menu photography for a restaurant delivery client.

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    • Living the Suite Life

      How we solved and sustained the client’s seasonal scaling issues, all while increasing CSAT in the process.

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        Innovative Digital Freight Solutions by Us

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          Accelerating A Pilot Program To Deliver Far Above Client Expectations

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            Taking You to the Next Level Elevating Customer Service and Quality. Empowering People.

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