A Support Ticket is a service request from an end user that is received by a ticketing system. Emails are often referred to as Support Tickets.
TaskUs has utilized Zendesk (among other ticketing systems) to issue Support Tickets to users. We employ many strategies to stay on top of the sheer volume of tickets that are submitted. One way is to sort by commonly used phrases so that we can lump all similar questions together, answer once, and then, erase the entire group of tickets at once. Another way is that TaskUs can sort by the importance of the customer (high-value users will receive responses first).
We exist to empower people to deliver Ridiculously Good innovation to the world’s best companies.
|_GRECAPTCHA||1 Day||www.google.com. reCAPTCHA cookie executed for the purpose of providing its risk analysis.|
|6suuid||2 Years||6sense Insights|
|drift_aid||2 Years||Drift Chat identifier cookie.|
|drift_campaign_refresh||30 Minutes||Drift Chat. Allows the website to target the user with relevant offers through its chat functionality.|
|driftt_aid||2 Years||Drift Chat. Necessary for the functionality of the website’s chat-box function.|
|NID, 1P_JAR, __Secure-3PAPISID,__Secure-3PSID,__ Secure-3PSIDCC||30 Days||Cookies set by Google. Used to store a unique ID for various Google services such as Google Chrome, Autocomplete and more. Read more here: https://policies.google.com/technologies/cookies#types-of-cookies|
|pll_language||1 Year||Polylang, Used for storing language preferences on the website.|
|ppwp_wp_session||30 Minutes||This cookie is native to PHP applications. Used to store and identify a users’ unique session ID for the purpose of managing user session on the website. This is a session cookie and is deleted when all the browser windows are closed.|
|_ga||2 Years||Google Analytics, Used to distinguish users.|
|_gat_gtag_UA_5184324_2||1 Minute||Google Analytics, It compiles information about how visitors use the site.|
|_gid||1 Day||Google Analytics, Used to distinguish users.|
|pardot||Until Cleared||Salesforce Pardot. Used to store and track if the browser tab is active.|
|bcookie||2 Years||Browser identifier cookie. Used to uniquely identify devices accessing LinkedIn to detect abuse on the platform.|
|bito, bitolsSecure||30 Days||Set by bidr.io. Beeswax’s advertisement cookie based on uniquely identifying your browser and internet device. If you do not allow this cookie, you will experience less relevant advertising from Beeswax.|
|checkForPermission||10 Minutes||bidr.io. Beeswax’s audience targeting cookie.|
|lang||Session||Used to remember a user’s language setting to ensure LinkedIn.com displays in the language selected by the user in their settings.|
|pxrc||3 Months||rlcdn.com. Used to deliver advertising more relevant to the user and their interests.|
|rlas3||1 Year||rlcdn.com. Used to deliver advertising more relevant to the user and their interests.|
|tuuid||2 Years||company-target.com. Used for analytics and targeted advertising.|